movers were late to arrive to move my 1/1 from South Tampa to St Pete, literally just across the bridge. They were all super nice and friendly but worked at a super chill and laid back pace. It took 4 hours and I was charged for 5.25 hours until customer service took it back down to 4 hours as she verified the movers all arrived separately and at different times. Did a nice job and didn't damage anything. Still paid $430 which is outrageous.

If I could give 0 stars I would. DO NOT USE. I have a one bedroom apartment, 750sf. They quoted me $350 and 2 hours with 3 guys and a truck. On delivery day 3 guys showed up and began slowly working. Keep in mind, when I moved into this exact apartment with the same amount of furniture and boxed, it took 2 guys 1.5 hours to move everything in. A guy would take some boxes and then disappear for 30 minutes then a new guy would show up. There ended up being 5 guys (which I didn't approve so now I was being charged per person) and between all 5 of them it took 4.5 hours to move my things into the truck. Ridiculous. We drive to my new apartment and the truck they were driving was giving off so much smoke from the hood it completely smoked out cars next to it. I thought it was going to break down. Then it takes them an additional 2 hours to move everything in. This time I could actually see the truck so they couldn't hang out in the truck between loads to rack up my hourly bill. And now there were 3 guys. Every box labeled fragile was smashed and pushed in, boxes labeled "this side up" were upside down. And one guy dropped a box and everything inside shattered and he just looked at me and didn't apologize, just picked it up and put it down. When they finished bringing things in, they were supposed to assemble my bed and desk, I just had surgery the day before and couldn't physically do it myself, but when they started giving me excuses as to why a 2 hour job took them 7 hours with 5 guys, I told them it was unacceptable. The "lead Bellhops guy" just threw up his arms and left. The rest left behind him with me unable to put anything together myself. Customer service was quick with response but when my bill went from $350 to $1200, they offered to bring it to $900 which is still ridiculously overpriced considering what they broke, the attitude they gave and the fact they went out of their way to rack up my bill. Disgusting. Stay away from this scam.

Courtney and Logan were awesome! They were friendly, efficient, and so helpful. We would recommend Bellhops to anyone, and would certainly use them again. When I had to change the moving time, they did so without any issues. Note that it's best to book an extra hour because they bill you based on use for every 15 minutes. Their time estimate was pretty accurate, we had them do just two hours (Labor only) and it was just what we needed for our one bedroom apartment.

Pro: every single person I spoke with or met was super polite & nice. Con: truck drivers and movers work independently which caused my move to be a disaster. On moving day, I was told my time slot was going to be pushed back 3 hours from 2pm to 5pm. At 5pm, the movers showed up, but no truck. At 7pm, truck showed up. The move took 3 hours total time. The move was sloppy and slow, they were tired...long day I'm sure. I got my final bill and it was for 5 hours and suggested tip. Yikes! I requested it to be adjusted to 3 hours which they did. No financial adjustment for being five hours late except for an apology. Would not recommend this company.

The whole process was very smooth and professional. The night before move I got a text to confirm the time and to see if I had any questions. I also got an email with photos and names of the two movers. At 8:00 clock sharp Yhia. K and Courtney M. arrived and worked until completion without any issues. Besides working their tails off , these two guys were fantastic people . I highly recommend this company and if you can request Yhia and Courtney you will no be disappointed.