My husband and I were disappointed overall. Our quote was nowhere near what we paid, so there was a lack of skill on estimating costs. We paid over $400 more than the estimate. We've used movers before and they were able to do the same job with 3 men in less than 6 hours including unpacking our wardrobe boxes and other ones as well. In addition, I believe someone should have visited our 1 bedroom apartment and gave us a true estimate of boxes needed. I thought 15 boxes was enough plus 4 for dishes and 4 for wardrobe. They only used one of the wardrobe ones because they didn't have enough of the other types of boxes. Also, they didn't label the boxes so when we had to unpack, it was frustrating not knowing what box had what and they mixed clothes with other items, so it was very unorganized. The 3 men were very nice and professional, but did not move nearly as fast as our previous movers. Overall, our move did not go as smooth as we expected and are still paying for it, literally. I don't believe the price we paid was worth the services provided at all!

Moving is stressful but J&J really helps to make it easier. From scheduling the actual move to the concierge service helping to get utilities started. Makes for a very smooth transition. Demetrius and his crew arrived early, were professional while friendly & engaging. These 3 men worked very well together as a team, were extremely fast & thorough. I highly recommend J&J.

So here goes my situation..Everything from the office manager who goes by the name of "Roger" calling me a jerk, to the moving crew grabbing random stuff and throwing into a truck including a bin which clearly said "do not touch", which had my special need's daughter's medication. Everything else in between includes my walls and doors getting banged up by the movers, one of the crew members who goes by "Donny" talking to the neighbors and playing sword battles with my stepson instead of working efficiently I'm paying $130 an hour. Finally, when I was given an estimate, I clearly articulated that I had a 4/3 2700 sq ft house and tried to list everything possible thing I had in the house. I was given an estimate of 5800 pounds which I assumed was correct and assumed the customer service rep knew what they were saying as I clearly did not know the weight . Long story short, not all my stuff fit into the truck. Roger tells me Friday that the next truck could possibly come out Tuesday after I clearly told him I had renters moving in today. He then was snarky and told me it's not my fault I did not give the estimator all the details of my house and accused me of liking. On top of all this I need to access the vault "yesterday", and he told me no customers are allowed to access the vault on weekends. He said I would have to figure out the problem on my own and I was out of luck. So, I needed to rent an environmentally controlled storage unit for $200 a month on top of paying you $300 a month for what I already have in storage. I had to rush and find a truck, load the truck (a 16 footer which cost me $160) by myself, load into storage in the middle of the night last night and be ready to accept renters into my house today.

I'm in the customer service industry and I must say that the experience with Roger @ J&J has been awesome so far. They've stayed in touch via text (which I love). Made sure I've had everything I needed and fit me in with just a few days notice even moving me on a Friday morning. They have moving supplies as well! I will update my review after Friday! Hoping the experience continues to be So I'm updating my review from a 5 star to a three star. The gentleman that moved me were incredibly nice but it took them a REALLY long time. They were $202 over the estimate. We had everything boxed up and 2 of the 3 beds broke down. We moved a half mile down the road. There were 3 men, but it seemed one maybe was in training. We have used 2 Men and a Truck 3 times in the last 5 years for relocation for my career and will continue to do so.

Wow! I just had the strangest experience ever! What makes it even stranger, is that I just read a review where the reviewer said they said the same thing to her as they just did to me - "the guy who came by to put together my quote, no longer works for them!". Let me start at the beginning. I had them come by to quote my job. Some things are going into storage (as they are my ex's things), and the other things are coming with me. AND I needed them to do the actually packing for me. Well, I got the quote and it was the cheapest of all the movers I had spoken with. So I called back to confirm that everything I had discussed with their employee was reflected in my quote. As it turned out - numerous things weren't included. Basically the quote was useless. They were going to check to make sure that they understood what was involved in my move. Well they called back today. The girl who called had a very dismissive attitude .... talking over me ..... sighing with impatience. She simply wouldn't listen to what exactly the job entailed. She said things like "well it says here some things might have to go to storage". ..... Well no - all of my ex's things will DEFINITELY have to go into storage (as I told your now ex-employee) ....."it says here you might want to have help packing, since he included some boxes in the quote" ...... some boxes? No - actually the job was to have the movers actually pack up the house! Not just "some boxes".... Just as I was getting ready to suggest to her that they send someone else out to my home to give a more accurate quote, she continued talking over me and then said (with attitude), "I'm NOT trying to talk you into using us!". I just laughed. Said that was the ONE thing we apparently agreed upon - that she in fact, wasn't trying at all to "talk me into using them", so I informed her that actually she talked me into NOT using them. So on to another mover that will stand behind their quote and be much more professional when dealing with customers. Moving can be stressful enough - I certainly don't need to get stressed out by the moving company I hire! Good luck out there!