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Update- they reached out to me and asked me to remove my review. I told them I will when they make things right. They said "oh ok my manager will call you back" still no call, still no compensation for my broken bed and gate. Save your money these people are so far from professional. I'm warning everyone now.
What a disaster! Zero Stars if possible. I set up a move for a Sunday morning (9am) move about 2 weeks out. The day before Dominque calls and states that they have a small move to knock out and they will be there by 11am. 1130 the day of the move she calls again and states they are running really late. The excuses really started piling up at this point - someone had twins, a mover was stuck in Miami, a truck broke down... All things that if they were really true they knew about the day before. Then, this other moving company calls me and that he understands that I am looking for a last minute move. What? I ask him how he knows this and he tells me a woman just called him and gave him my info. I explain to him the situation and he was like "Wow - I can't believe that's how she treats her customers". I call Dominque back and I told her to tell me the truth - what is going on. And she's like - there's no way we are getting to you today - how about Tuesday, it's possible I can fit you in on Tuesday. Wow, so much for moving out of my apartment on time! Needless to say, I did not use Momma's movers nor will I ever. Nor did I use the movers Dominque called for me because they wanted twice the price for being last minute.
Used this company again and i had no issues. They called to make sure of reservation and they even came an hour early(upon their request). They got straight to work even put together couches and were willing to put together bed. Hour and half sevice cost me $210
I let Dominique know that I was under a time crunch as the POD was being picked up the same day her crew would be loading it. She assured me that the team would be there in the AM and would have no problem getting me loaded before the afternoon. When the three men arrived, I breathed a sigh of relief and when Dan, Nate and Keith got started it was a sight to behold. They had one person in the apartment moving items to the freight elevator, another person loading/unloading the elevator and another person taking the items to the POD. The biggest feat was fitting everything inside the POD and I think Dan must have a background in engineering because he nailed it. He used bungee cords (I supplied) to keep all of the items secure. I also covered all of my furniture myself and supplied cardboard to put between my wooden furniture. When the POD arrived at my location, not one item was broken and everything was as loaded. I highly recommend Momma's Moving.
Keeping this review updated; This company and its owner has yet to issue an apology or try to reach our to me after several attempts to speak with the owner to try and reach a diplomatic professional solution, I believe this is due to the lack of caring or respect from the owner of the company who has just blatantly refused to return my calls.
Momma's Moving Company
4.2Monday | 6:00 am | 12:00 pm |
Tuesday | 6:00 am | 12:00 pm |
Wednesday | 6:00 am | 12:00 pm |
Thursday | 6:00 am | 12:00 pm |
Friday | 6:00 am | 12:00 pm |
Saturday | 6:00 am | 12:00 pm |
Sunday | 6:00 am | 12:00 pm |
- Member of AMSA:No
- License of BBB:No