• Moving Rating
  • MoverRater - has collected the best moving companies in the USA.
    Choose a company for the best ratings and reviews
5

Muscled Up Movers

3.4
Huntsville20 reviews
Muscled Up Movers is a locally owned and operated family moving company in Huntsville, AL. Our approach, big guys, competitive prices, and the fact that we work with you to make your move successful all set us apart from other companies.
Reviews (20) Add Review
Showing 1-5 of 20
Sort review by
Communication
3.4
Professionalism
3.5
Quality of service
3.4
Total
3.4
#6550 Patrick M.
24 October 2019
Patrick M. to Muscled Up Movers
We used Muscled Up Movers on 10/13. They were very flexible with us changing dates twice due our house still being painted. On 10/13, we requested 4 men for 6 hours. They gave us a courtesy call in route and arrived before their anticipated ETA. We needed to empty 4 16-foot PODS and they all contained heavy furniture, many boxes and even more bags. They were very courteous, personable, considerate and none of our furniture was damaged! We emptied the last item 1.5 hours ahead of schedule! We would gladly use them again and recommend them to others.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6554 Michael P.
12 July 2019
Michael P. to Muscled Up Movers
I had them move 4 rooms of furniture plus washer and dryer and a Refrigerator. First of all it took 8.5 hrs. They were the slowest moving people on the earth. Second I am trying to put things away but the glass shelves for two cabinets one is over 6ft tall and the other one is an antique about 4ft tall. Both have been moved before and the shelves arrived with the cabinet. I called at about 4:30 pm a few days after the move and the add says they are open till 7pm and the receipt I received has a phone number on it that has been disconnected. I googled them and called that number. Ended up leaving a message at 4:30 and no one returned my call. It was a Friday so I assume they left early. Now I cannot finish putting things away till I talk to customer seevice on Monday!! This move of about 30 miles cost so far $1,070 because the movers get paid by the hour and were extremely slow!!
Communication: 2/5
Professionalism: 2/5
Quality of service: 2/5
#6549 Kelly A.
09 July 2019
Kelly A. to Muscled Up Movers
When I booked this move I gave a comprehensive list of what I needed moved. I was moving to Nashville and would be moving things to storage and my apartment. As soon as the truck pulled up I knew it wasn't good. When the 3 movers walked into my house the look on the foreman's face said it all. He knew they didn't have enough workers, materials and a big enough truck to successfully make this move. He was right!! They arrived at 10am and began working. But soon realized one truck wasn't going to work. I told the representative that I booked the move with that I will have everything packed but would need them to pack up my China cabinet and all China, my entire kitchen (which is not as big a most kitchens) and my hang up clothes. By 4pm they had to have someone bring more packing materials and 2 more mover. Then they had to request another truck. A move that should of only taken about 6 maybe 7 hours , took 12! My original quote was $1600 by the end of the move I had written 2 check for close to $5,000! If I could I would not have paid, but they have you because you have to move your stuff! My previous move I used 2 Men In A Truck and they sent someone to walk through my house days before the move to evaluate the move and size of my furniture. They gave me a quote and that quote did not change after the move! Even the movers were frustrated.. said it was not the first time they had been sent to a job that was much bigger than they were prepared for. ALL of this could of been avoided if they would of simply done a walk through. The workers/movers were very nice, polite, professional and worked very hard. They continually apologized for how long it was taking. Once they got the two other workers things moved fast. This is horrible business. I emailed the manager and requested some type of a refund. Of course that fell on deaf ears. Said," if you read your materials you were emailed , materials you signed , it explains about 4 different times moving is based on actual time and complexity." What the heck does that mean!!! If you walk through the place you don't need to list FOUR DIFFERENT times. I know this is long but I wanted whoever reads this to get the whole picture of my brutal move. So I will NOT EVER use this company again and I do not recommend anyone to use this. I will take responsibility for not researching more and getting more quotes. Someone had suggested using them to me. Geez were they wrong. I gave them 1 star only because the movers were so nice and worked so hard.
Communication: 1/5
Professionalism: 1/5
Quality of service: 1/5
#6548 J L.
20 June 2019
J L. to Muscled Up Movers
Wow. Just wow. I hate moving!!! (Who doesn't?) but these guys made my move easy! I was moving a 2 story, 3 bedroom home and did NOT want to! I didn't want to do any of it. It was just soooo much stuff and I was dreading it. Several ppl recommend Muscled Up Movers to me, so I went online & started digging. I found loads of 5 star reviews, & a few negative. That's okay. I don't trust anyone that has only positive. I've worked in customer service my whole life, know that some people can have perfect service and still not be happy, and most people only review when things are bad. So, I read the negatives and compared with the positives. Between those and friends' advice, I decided to give them a call. My phone rep, Jasmine, was AMAZING. She listened to what I wanted & what I expected. She went over my entire home with me & gave me an estimated quote & made it very clear that I shouldn't exactly expect that, as her estimate was just based off of our discussion, & it would be based on however long it actually took at my hourly rate. She told me every extra fee I may could come across, & directed me to the website where these same fees were also laid out very clearly. We decided to use 3 men. I wound up doing a pack day & a move day. She took my deposit, & a few hours later I got an email confirmation showing me the details on my work order. She attached a list of cleaning prices (I didn't know that they clean!!!), a list of packing material prices, and their Terms and Conditions, which she said to make sure to read over. On my pack day, I had 2 movers. One was HUGE, and the other, at first glance, wasn't. But,as I got a better look I saw that ever though he was small, he was definitely ripped.& his smaller size let him move quickly and efficiently which was awesome to me, as it was pay by the hour. What would've taken me DAYSSSSS, took them about 5 hours. all my boxes were labeled with the name of who packed it plus what was in it & what room it came from. MY MOVE DAY Same two guys came back, this time with the third guy who was also pretty thin, but again, ripped. The head guy was awesome. Didn't act like I am an idiot because I'm a female. He listened to my ideas, and then we came up with a game plan together. He walked with me through my home & gave me his estimate on how long it would take. I had forgotten some shed things, so he warned me it could be a couple hours over what was estimated on my work order. They put these little pad things on my door frames and gave me a red carpet treatment- long red rugs at the door and on my hardwood to protect it. My move did take a while, butttt, I had a lot of stuff, and a lot of stairs. These guys Worked. Their. Butts. Off. They stayed moving, even when I would distract them with talking. I bought pizza & had drinks for them & made them take a break every so often. They asked if I minded if they took an hour for lunch. of course I didn't. Moving sucks and my clock was stopped so I was happy for them to take a break. I ran some errands & they called me on the way to my unload & I met them there. Same thing. Pads on the wall and floors, same smiling, friendly faces. They asked me if I wanted everything in one spot, or in the rooms they go to. I had them take everything where it went. I tipped them well, sent the rest of the pizza with them, and they left. As I was unpacking I found a few nicks on the wall & a couple pieces of broken dishes. I'm not mad. It happens. I called Jasmine & she directed me to Colstin. He told me he had a couple appointments but said since I let them know early enough that they would take care of everything. I believe the terms says a week? It was 2 days later that I had called. He came out a day later & I showed him the small damages, he made some notes & told me he would give me a call. (i wasn't in a rush)Two days later he called and asked if he could come out the next day. I said yes, and he did. Patched up the nicks on the wall and fixed a wobbly table leg. That was a week ago. Today, he just left, after bringing me a new glassware replacement!! These guys were amazing from start to finish. I never would've thought moving could not only be not-stressful, but even fun. And while I Hope I don't have to do it again for a long time, if I did I definitely wouldn't be dreading it. I would just call them back. I don't write reviews often, but damn if these guys didn't earn it! I noticed the last couple most recent reviews on here weren't the best, so I wanted to make sure to let anyone who is looking know- DON'T hesitate to call them!!!!! I promise you that you won't regret it. I don't understand the reviews about "hidden fees", as everything was definitely explained. My guys were definitely muscled up, and there were no issues with my money. Yes I gave them my cc info for my deposit, and the confirmation said if I didn't pay then my card would be charged. I totally understand that! Hire these guys. You won't regret it.
Communication: 4/5
Professionalism: 5/5
Quality of service: 5/5
#6552 Susan K.
12 June 2019
Susan K. to Muscled Up Movers
Beware of using this Company for your move! I was quoted a price over the phone and paid a $150 deposit on my credit card as required. I asked the Manager to come to my home and look at what all needed to be moved after I told him over the phone. He didn't. 3 non-musceled up movers showed up late. Took all day to pack the truck which was too small. Said they would have to come back and finish the next day at our new house to unpack. Just left with all of our boxes. We had to stay in a hotel for 2 nights. They also scratched and damaged a lot of our furniture. Then they went back and charged our credit card twice the quote, plus we wrote a check for a second day. I'm still in shock! More than twice the quote, plus the hotel. I've moved a lot in my past and never had this nightmare of a move or the cost. Again, beware of them!!! Don't be fooled like I was. Use a reputable company that comes out, looks and gives you a firm, written cost. And don't give out your credit card number so they will charge you double, plus, without authorization. No muscled up movers! Not even close to their website pics.
Communication: 1/5
Professionalism: 1/5
Quality of service: 0/5
3322 S Memorial PkwyBldg 700 Huntsville, Alabama 35801
Thursday: 7:00 am - 7:00 pm Hours Close now
Monday 7:00 am 7:00 pm
Tuesday 7:00 am 7:00 pm
Wednesday 7:00 am 7:00 pm
Thursday 7:00 am 7:00 pm
Friday 7:00 am 7:00 pm
Saturday 7:00 am 3:00 pm
Sunday 7:00 am 3:00 pm
Service offered
  • - Local moving
  • - Long distance moving
  • - Furniture Assembly
  • - Senior Moving
  • - Large and Heavy Item Moving
  • - Piano Moving
Membership(s) & License info.
  • Member of AMSA:No
  • License of BBB:No
Here are a few same moving company
1208 Putman Dr NW Huntsville, Alabama 35816
(0) reviews
217 Import CirSte B Huntsville, Alabama 35806
(11) reviews
8215 Stephanie Dr SW Huntsville, Alabama 35802
(5) reviews
99 Ballard Hollow Rd Taft TN Huntsville, Alabama 38488
(0) reviews
4617 Rutledge Dr NW Huntsville, Alabama 35816
(0) reviews