**F** Better Business Bureau Rating Price isn't the only thing to consider as I quickly learned when identifying a mover. As I worked with the community I was moving into identifying the exact time I'd have access to the unit, I attempted to keep Pete's receptionist Ellein in the loop. I experienced a great deal of non-communication, and was given times to call back and nobody answered. Eventually I was instructed to call back Friday, the day before my move at 5:30 and someone would accommodate me and accept my deposit - I spoke with Pete whom at the point said he would call me back and again I was ghosted!! The day of my move after signing the contract, Pete himself called during my pickup window and told me he didn't appreciate the phone calls and the extensive follow up and said my business was not welcome cancelling my move before cutting the conversation short and hanging up! This was all a new experience and I encourage those looking for movers to be cautious and complete in your search for movers. There are many more professional movers out there than Pete's Ultimate Movers and I would not recommend them to anyone!

Don't hire Pete's Ultimate Movers unless you want to spend hundreds of dollars on learning how to get scammed or scam other people. The worst part is that the owner Petersonn Suffrena Sr. (Pete Suffrena) concocts his ploy from the beginning of the sales cycle. He lies about their services and pricing to get you to commit, and then he upcharges you on the day of the move with random stuff and changes the terms. He even lies in person and says he is not Pete and has a different name. C'mon bro... this is the 21st century. Try something new. I've got all your pictures and records pulled up on the Internet. Pete Suffrena is a smart man though. Scammers tend to be highly intelligent. Why else would I fall for such a trick? He tries to document everything via text and email, and sends all customers a contract to sign up front. I don't even know where to begin with this fraudulent company that operates as "movers." First, the company changed the scheduled moving day on me. They were not flexible at all. I had to scramble like crazy to accommodate them. They were extremely pushy via text and on the phone. See attached photo. A friend of mine whom hired Pete's Ultimate Moving told me owner Pete Suffrena really hopes that you can't make the new day so they can charge you the deposit without doing any work. I paid these guys for six hours. They slacked off in their truck while my mother-in-law and I did the packing and heavy work. On top of that, one of the workers took a nasty shit in our bathroom, and it stunk up our entire apartment. He didn't bother to flush the toilet. My mother-in-law almost passed out because of the putrid smell. I tried to take a picture of his crap, but I couldn't open my eyes because the smell was so bad. I had to flush the toilet immediately. The worst part is that, since we were moving, all the cleaning supplies and air fresheners were packed up and gone. This was truly a shitty moving experience! Then, Pete's Ultimate Movers and their head honcho Peter Suffrena showed up 15 minutes late to the destination because they took the wrong route. They promised me they'd unpack, assemble and reassemble everything we had in boxes (including new ones that had never been opened), and pretty much do anything moving or unpacking related during the six hours I retained them. Instead, they refused to work, did a horrible job reassembling one of our beds, joked around in their language (I think Haitian Creole - I know French and could understand some sentences of them making fun of my mother-in-law and wife), opened up our new furniture and spread it all around our living room without assembling it, and the worst part: they quietly got into their big truck, and drove off 1 1/2 hours early with no notice or anything. They didn't say they were done. They didn't thank us. They snuck out of our home and scrammed - or should I say scammed? They took around $200 in extra CASH from us. Had Pete Suffrena been a man, he would've made me sign something or asked for some feedback before leaving. He would been fair and said he wanted to leave early, so he would've given me back some cash. I'm looking forward to reporting him and his company to my buddies in City Hall and Hillsborough County. I applaud Pete Suffrena for his business savvy. He's good... very good. I recommend any clients of Pete's Ultimate Movers take pictures and videos of this crew while they're "working." Record your phone conversations with them, and screen capture their texts. Buyer beware! There are so many better and cheaper moving companies out there. Pete's Ultimate Movers is not one of them. My hard earned money is lost forever!

********Worst customer service **********Zero stars if I could. My name is Vincent Troise. I received a call from this company after inquiring online about a quick, one item move. I spoke with Ellein Santos and informed her of the pickup and drop-off zip codes so they were aware of the distance and was provided with an quote/offer that I accepted (and signed). Once I began to make accommodations for move day, I was called back and told they could no longer do the move despite the fact that I had accepted their offer and signed to confirm. When I asked to speak with a supervisor, Ellein quickly said, "We cannot move you," and hung up the phone on me. When attempting to call back, Ellein Santos answered again, asked if it was me calling again and then told me a supervisor was not available to speak with. I said I would hold and was placed on a never ending wait. When I tried to call back I was ignored three times. I do not recommend Pete's to anyone and will never be using this "service" again.

Avoid. Run don't walk away. Needed some help with unload only. Was quoted 2 guys for 3 hours at $260 and 3 guys for 3 hours at $365. I went with 3&3 because I wanted to make sure it got done. Was setup for between 1-3pm. Was told the driver would call 30 mins prior to arrival. When I called at 245 because I hadn't heard anything. I was told they were behind and would be there at 400. When 400 rolled around and there was no call. I called again was told they would be there at 430. 430 came and no one. Now calls were going to a voicemail. No return calls... nothing. I figured they fucked me. Since it was last minute on a weekday, my friends and family weren't able to just drop everything and come help me. So I started to unload by myself. Some time after 600, 2 guys show up. They give me some nonsense and blame it on me or another job, yada yada yada. Even though there is only 2 they want the full amount and if they can't complete the unload they will charge me more or stop. I told them I would pay the quoted $260 they said no and they left. So I recruited some guys from the neighborhood. We finally finished the unload around 1100pm. Now Pete's is refusing to give me back my deposit. Shady and will leave you in a lurch. Avoid at all costs. You've been warned.

I moved July 4th was quoted for three hours at about $365. Then the movers took their time speaking another language with each other and costed me $650, almost double for a two bedroom home with very little furniture. Plus one of my TV is missing a cable and one of the DVD I found broken because it fell. Do not hire them.