Jim Locke from the company contacted me Friday. He was very courteous and explained that their SF office at the time of my move was undergoing changes. I appreciated the call and thought it very generous when he offered a 30% refund.

Ship Smart customer service is outstanding. We were amazed at the integrity and professional service we received from the moment we scheduled our move down to the date of delivery. Packers arrived on time and they were friendly, skilled and efficient. Customer service reps maintained frequent communication with us during the transportation of our personal items to assure that our belongings were handled with care. Ship Smart is the ideal choice for all your shipping needs.

a great and easy way to ship anything. Have used them 3 times in the last three months with great satisfaction. the whole process is easy, their pick-up and deliver on time and everything has arrived in perfect order. 5 Stars

I was daunted with moving my mom across country. It was a small move (no furniture, just her belongings, about 20 boxes) and time wasn't priority. All the big movers were more than what we needed. At last one of the big movers referred me to Ship Smart and I will be forever grateful for that referral. The price beat everyone by a huge margin so I was worried the service might be less than stellar. I couldn't have been more wrong! Every call was answered with knowledgable helpful staff and it all went off without a hitch.

This company was by far the easiest moving company I have ever worked with. The movers were on time, communicated their plan to transfer my stuff to the storage facility and palletize it, and wrapped my items carefully. The intermediate person who arranged the delivery date and storage options was also courteous and an excellent communicator. Finally, the guys who came to deliver my stuff and take it up the three flights of stairs were also professional and very quick. It's probably not the cheapest you could find, but definitely worth the money.