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I called them to help with moving, I spoke to Helen who told me that the day/time I wanted was available. She proceeded to collect payment for deposit then decides to check with dispatch to see if the day/time was still available. I found that weird since she told me it was available. After a brief hold she tells me it's her fault but it's no longer available. I asked if she's refunding the payment, she put me on hold to speak to the manager. I was on hold for about 10mins before she comes back, manager isn't available. However she won't transfer me to their voicemail or anything. She continues to apologize and state she doesn't want to get in trouble but knows this is her fault. I'm very concerned over payment taken for a service we can't even use. She tells me she still can't reach the manager after another long hold then states she'll email me confirming refund in 10mins. I get an email 15mins later from someone else in the company stating a refund would be issued. I don't understand why you wouldn't check first to see if the time is available still before gathering payment. It also doesn't make sense why I couldn't be transferred to the managers voicemail to leave a message regarding the situation.
Only giving stars thanks to the AMAZING and efficient job the two movers that came to move us did. Yanis and his partner were great. Moved everything quickly without damaging anything and were extremely polite. Loss of stars due to the HORRIBLE customer service provided by the manager that I had to deal named Kyle. I was scheduled for arrival time of 2pm to 5pm. Movers were running late. Was never called. I had to call to ask where they were. Manager tried to justify the fact that they were late by saying it was only 30 minutes which was no big deal to him. I had a busy day and it was getting close to being dark outside. He argued with me instead of trying to make the situation better. Would use again thanks to the movers but would schedule an earlier time since clearly who ever books the job has no idea what they are doing and clearly double booked a time slot.
I used Eli and company in June 2016, for a move of mostly large items from Henderson to Summerlin. I booked ahead of time and have nothing but praise to these hard-working and conscientious movers. They were nice, professional, efficient, both strong as oxes, and were very careful with all my items. They managed to get everything done in a little over three hours and they only billed me for three. I highly recommend Smooth Move!
Definitely live up to their name!! We had three homes involved with our move and things could not have gone smoother. They were polite, friendly, respectful, one of the guys even grabbed a broom and started sweeping my steps ... would totally use their service again!!
Name says it all! Quick response time on all my questions, extremely courteous and polite, loaded up quickly and efficiently, and handled my belongings with care! Highly recommend!
Smooth Mover
4.2Monday | 7:00 am | 8:00 pm |
Tuesday | 7:00 am | 8:00 pm |
Wednesday | 7:00 am | 8:00 pm |
Thursday | 7:00 am | 8:00 pm |
Friday | 7:00 am | 8:00 pm |
Saturday | 7:00 am | 8:00 pm |
Sunday | 7:00 am | 8:00 pm |
- - Local moving
- - Long distance moving
- - Furniture Assembly
- - Senior Moving
- - Moving Container Rentals
- - Large and Heavy Item Moving
- - Piano Moving
- Member of AMSA:No
- License of BBB:No