I spoke with heather on 2/11 at 10:32am by email and was told that she had a slot for 2 movers on my moving day of 2/16 in the time frame of 11-2 and they will call 1 hour prior to the time when they will be there. Per the email from Heather :"I will need the starting address your ending address and your best contact phone number then I can get you on the schedule." I responded at 10:57 am that it worked perfectly and sent her both addresses and phone number. Come moving day I sat around with all my stuff packed and by 1:30 no phone call. I called them to check and the guy who answered (don't remember his name) tells me he can't find me on schedule. He tells me he will look into it and call me back. He calls me back and tells me the last email they have is when Heather emailed me. I go on to explain I responded with all info and go to tell him times and such and he cuts me off just to keep telling me they never received any email back and was putting the blame on me. Didnt try to offer a fix or anything so I hung up completely flustered and proceeded to contact someone else. Extremely unprofessional and wasted my entire day of moving and having to move all my plans back a day. WA extremely upset with the way I was treated when it was very clearly their mistake.

Smooth Moves is the best movers in Jax! They are very professional, and I would recommended them for any move that you have. This is a locally owned business, and they treat you, and your stuff, like your apart of their family. Also, you can rent U-Haul trucks from them as well!! They are awesome!!!

I will never use another moving company again! I had SO much anxiety approaching my move because my previous move was a nightmare. Smooth Moves sent 3 wonderful gentlemen who were on time, friendly and efficient. They unpacked my 2 large storage units, loaded the truck and re-packed my remaining items into a smaller storage unit, drove across town and unloaded at my new place, set up my bed AND swapped out the washer and dryer in the unit in record time. The entire experience was AMAZING. These guys were a godsend. I recommend them to everyone.

Movers put a hole in the wall while moving furniture, denined it. Beware!

Thank you SMOOTH MOVES! This is our second time using Smooth Moves, both experiences were more than stellar from start to finish. Appointment scheduling was quick and easy. Our movers were prompt and came ready to work; they hustled from start to finish and took pride in their overall performance. It's obvious this company wants their customers to be satisfied. Definitely glad we found Smooth Moves!