Team that came to the house was incredibly polite. They took care to double and triple check to make sure everything was packed. I feel confident our belongings were well taken care of

We are a military move from Colorado to South Carolina. The military has assigned us a relocation coordinator with Suddath of Jacksonville Florida. As of today 5/21 our household goods have been packed and picked up. However the terrible service we have been provided is adding up. 1). The packer Our coordinator Claudia assigned was terrible. They changed our number of pack days to 2 and then ended up working overtime to get it packed. They also failed to pack the glass lamp shades and the entire cabinet in the garage. 2). The transport company they assigned showed up to load on Friday and only only had room for 1/3 of our 9000 lbs. instead of Suddath forcing the subcontractor they chose to load us as scheduled they had to send a 2nd truck at 6pm Friday; of which STILL couldn't load it all. 3). On Friday at 6pm when the second truck arrived and told us they couldn't load it all we tried every phone number we had for BOTH the local subcontractor and Suddath. Guess what, no one answers. No one from Suddath even bothered to call us Monday. I had to call Claudia, our Suddath coordinator, Tuesday morning. 4). My husband had to talk to the GM of the local subcontractor to get the last (2000lb) of our goods picked up Sunday afternoon. 5). At no time did Suddath try and help with this situation. No one was available after hours or on the weekend. Even when Claudia knew we were having issues all day Friday. Now we are waiting to see if all three of our shipments even make it to SC. And if they do will they arrive my the required delivery date 31 May? I couldn't be any less impressed so far. I will update this review once our goods are delivered. Hopefully the back end of this move has better communication and coordinator from Suddath.

I'm not sure what was worse, the crew they sent out to pack our household goods or their customer service once I filed a claim for all of the damage to my household goods. Find someone else and failing that, try building a giant slingshot to launch your things across the country. In that case, your stuff will still arrive broken, but at least the slingshot would be fun to use. After reading a number of other reviews, I should add some detail to help clarify my complaints. For starters, it's worth pointing out that mine is another military move. I still haven't received a settlement from the company (8 months later) and they denied my claim on a set of rare books packed improperly and damaged during the move (I was literally told that they are old books and I should expect them to have some wear and tear). In terms of packing, the company arrived with improper materials. I have a large collection of books, a point made explicit by the pre-move inspector (as in, "you have a lot of books so we'll need to make certain that we have a lot of book boxes"). The packers arrived without any book boxes--not a single one. As a result, many of our books were packed into oversized boxes and improperly at that. They also did not have any television boxes for my two flat screen televisions. Instead, they packed the two of them into a motorcycle box. Prior to the move, I called Suddath to complain about the state of the packing in general and the televisions in particular. The representative from the company informed me that "I could just file a claim if anything were broken." It's worth noting that it took me several days of phone calls to even get in contact with someone at the company, which has been a consistent problem throughout this move. The company has made clear that many of their difficulties this past summer were a result of not having enough drivers available. I wish I had been so fortunate. All of my problems have been the result of Suddath having a driver available for my move.

We used these movers for a move from Florida to North Carolina, with months of storage in between. Fist off, they have hired excellent front-line people. The gal that came to our house to meet was a gifted salesperson, and we trusted her. The movers were okay, nothing bad, nothing great, but we were satisfied. We finally bought a house in North Carolina and they set a date for delivery of our household goods. First, we waited all day for the delivery. No show. When I finally called the company, it turned out that the boys stopped for the night in South Carolina (their home town) for the night. Evidently they had reached their maximum number of hours for the day. Convenient. However, they couldn't be bothered to call us, so we waited for hours. I had warned them ahead of time that our small mountain road would not be able to accommodate the tractor-trailer turnaround, so they took additional time to rent a smaller truck to make it to our house. Of course, they were over an hour late from what we had been told. When they arrived, it was discovered that they had left their moving tools dolly, etc on the large truck, which was miles away. Perfect. A couple of the guys were fine, but about two of them were just flat-out LAZY. They had bad hygiene, and smelled up our house every time they came in. As they were driving away, we had to run after them, because we noticed they had put our dining room table together and my dresser mirror wrong. It was a very disappointing end of the move.

This is by far the worst moving company we've ever had in our 6 moves in the military. LIES, LIES, LIES. I'm not sure why the government is still contracting with this company. Probably because they're lying about their customer reviews. I think it's terrible that this is how men and women who serve our country and risk their lives are being treated.