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U-Pack Moving

4.2
Reviews (18) Add Review
Showing 1-5 of 18
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Communication
4.2
Professionalism
4.2
Quality of service
4.2
Total
4.2
#1030 Richard D.
18 February 2019
Richard D. to U-Pack Moving
Absolutely the worst company I've ever had the displeasure of dealing with. They dropped our cube off of a forklift and completely refuse to refund us. The customer service is ignoring my emails because they know they're at fault. Emailed a complaint with details and photos. Received a link to file a claim. The form doesn't work, on three different computers using all the major browsers. Finally I got fed up and sent them a screenshot of the form to use. Then a day later they "respectfully decline" to refund me for the awful service I received. NOTE: Even if they DO agree to give you anything back, they only pay out TEN CENTS PER POUND of damage. Your $2,500 laptop? Yeah that's worth A DIME. Customer service is rude and absolutely useless. I've put in 7 requests for refund status, asked for management contact info 5 times, and legal info 4 times. No response. Phone calls "transfer" you to claims department but a new normal customer service rep answers. Absolutely completely useless. DO NOT USE THIS SERVICE. All our belongings are destroyed and they completely refuse to even take responsibility for the damage they caused.
Communication: 2/5
Professionalism: 1/5
Quality of service: 1/5
#1032 C F.
29 February 2018
C F. to U-Pack Moving
I hired abf freight to move me across country. They under estimated my move by $2000 nice scam they have going.
Communication: 1/5
Professionalism: 2/5
Quality of service: 1/5
#1031 Raj R.
07 February 2018
Raj R. to U-Pack Moving
Outstanding experience and highly recommend! First ordered a trailer but switched to relo cubes due to street parking concerns. Throughout the process, U-Pack was super friendly, flexible, and responsive. Switch to cubes, increase in relo cubes after partial loading, and logistics for loading and then at the other end for unloading were easy due to the ability of U-Pack people at both ends to work with our requests and even changing requests because of weather. Previously always had a "corporate" move and expected this to be tough. But the process was easy and much less costly than a traditional "hands off" move.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1029 Bill C.
26 June 2018
Bill C. to U-Pack Moving
Service was great, pricing never changed, and all the customer service reps from u pack and the call centers were readily available. My only suggestion is that from the initial call they need to explain the trailer being delivered within a time window. That can pose issues if you've hired help or have others there ready to assist. Thanks guys, this helped immensely. We were able to move from Florida to Virginia with ease without having to worry about having our stuff lost in transit or stored outdoors for long periods of time.... common issues from military contracted movers. It took some time to pack but it was well worth it.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1035 Grace G.
18 May 2018
Grace G. to U-Pack Moving
I'm a happy costumer! I moved many times with different results. U-Pack was the best of the best. Súper profesional and helpful people Serious and profesional. Stop to look and trust me, go with U-Pack without doubt!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
6402 NW 74th Ave Miami, Florida 33166
Wednesday: 7:00 am - 8:00 pm Hours Close now
Monday 7:00 am 8:00 pm
Tuesday 7:00 am 8:00 pm
Wednesday 7:00 am 8:00 pm
Thursday 7:00 am 8:00 pm
Friday 7:00 am 8:00 pm
Saturday 9:00 am 4:00 pm
Sunday Closed
Membership(s) & License info.
  • Member of AMSA:No
  • License of BBB:No
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