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U-Pack Moving Reviews Add review
#1029 Bill C.
26 June 2018
Bill C. to U-Pack Moving
Service was great, pricing never changed, and all the customer service reps from u pack and the call centers were readily available. My only suggestion is that from the initial call they need to explain the trailer being delivered within a time window. That can pose issues if you've hired help or have others there ready to assist. Thanks guys, this helped immensely. We were able to move from Florida to Virginia with ease without having to worry about having our stuff lost in transit or stored outdoors for long periods of time.... common issues from military contracted movers. It took some time to pack but it was well worth it.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1030 Richard D.
18 February 2019
Richard D. to U-Pack Moving
Absolutely the worst company I've ever had the displeasure of dealing with. They dropped our cube off of a forklift and completely refuse to refund us. The customer service is ignoring my emails because they know they're at fault. Emailed a complaint with details and photos. Received a link to file a claim. The form doesn't work, on three different computers using all the major browsers. Finally I got fed up and sent them a screenshot of the form to use. Then a day later they "respectfully decline" to refund me for the awful service I received. NOTE: Even if they DO agree to give you anything back, they only pay out TEN CENTS PER POUND of damage. Your $2,500 laptop? Yeah that's worth A DIME. Customer service is rude and absolutely useless. I've put in 7 requests for refund status, asked for management contact info 5 times, and legal info 4 times. No response. Phone calls "transfer" you to claims department but a new normal customer service rep answers. Absolutely completely useless. DO NOT USE THIS SERVICE. All our belongings are destroyed and they completely refuse to even take responsibility for the damage they caused.
Communication: 2/5
Professionalism: 1/5
Quality of service: 1/5
#1031 Raj R.
07 February 2018
Raj R. to U-Pack Moving
Outstanding experience and highly recommend! First ordered a trailer but switched to relo cubes due to street parking concerns. Throughout the process, U-Pack was super friendly, flexible, and responsive. Switch to cubes, increase in relo cubes after partial loading, and logistics for loading and then at the other end for unloading were easy due to the ability of U-Pack people at both ends to work with our requests and even changing requests because of weather. Previously always had a "corporate" move and expected this to be tough. But the process was easy and much less costly than a traditional "hands off" move.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1032 C F.
29 February 2018
C F. to U-Pack Moving
I hired abf freight to move me across country. They under estimated my move by $2000 nice scam they have going.
Communication: 1/5
Professionalism: 2/5
Quality of service: 1/5
#1033 Devon I.
06 April 2018
Devon I. to U-Pack Moving
We moved out of state from FL to GA. From the beginning, everything from the convenience to ordering online to being able to speak with a representative every time I had a question, the process was easy and efficient. They also contract moving people who were on time, did not go over the time budgeted, and packed and unpacked everything with care --outstanding. You receive an online convenient agenda where on just one page you have phone numbers, and ability to track your Upack. I would use them again without hesitation
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1034 Samantha T.
04 January 2018
Samantha T. to U-Pack Moving
This moving company is FANNNNTASTICCCC !!! Reliable, affordable, spacious, and SO convenient - they basically spell out everything that a stressed out mover is looking to turn to. My husband and I were having trouble finding an affordable/trustworthy moving company to move our family of 5 from Miami, FL to Oklahoma - every company we researched came with a chunky price tag/risky reviews. And then, one glorious morning (1 week before our moving date to be exact), we came across UPack and all of the awesomeness and convenience it entailed! One phone call, an awesome price quote (after reading pages and pages of great reviews), and BOOM! Done! As scheduled, they dropped off two shipping containers right on time (did I mention they dropped the 2nd container off free of charge, as a "just in case you need it" - of course, we would have to pay if we would've used it - but how considerate and nice is that ?!), we had a few days to pack it up, then a simple phone call to schedule pick up/shipment for the next day. Once again, they came right on time to take our storage container and conveniently shipped it to Oklahoma even before the time span promised! All we had to do when we arrived was give them a call to schedule drop off in front of our house (which also arrived right on time), unload our stuff (which was in perfect condition the same way we left it), and they conveniently picked up the unit when we finished! We are relocating to Texas in the near future and look forward to using UPack again!!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1035 Grace G.
18 May 2018
Grace G. to U-Pack Moving
I'm a happy costumer! I moved many times with different results. U-Pack was the best of the best. Súper profesional and helpful people Serious and profesional. Stop to look and trust me, go with U-Pack without doubt!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1036 Lisi A.
15 February 2017
Lisi A. to U-Pack Moving
Upack was amazing! They did everything we agreed upon, my relocube arrived on time and the contents barely shifted. Both dropping off and picking up employees were great. Overall a great experience and would definitely recommend their service.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1037 CC T.
02 November 2017
CC T. to U-Pack Moving
U-Pack was easy, affordable and reliable for me. They dropped off in Miami Beach, I packed up and they came and got the cubes. All happened within the time frames requested. I had to keep my cubes in storage for a few weeks so that worked out perfectly because they will store at a reasonable price in the cubes. When I needed them I requested delivery the day before in upstate NY. Again they arrived on time, delivery guy was awesome. Unpacked and nothing was broken. They came and got the cubes on time and I'm a happy woman.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1038 Catalya S.
12 February 2014
Catalya S. to U-Pack Moving
Never Never Never Never again... These reviews on this website must be bogus.. The pick up time was late I was inconvenienced to the extreme.. The pricing was all over the place and when asked to review the call I was still quoted a different price.. Frustration to the most high... All of the arrangements that were set in place were never adhered to.. A big mess.. Never again.. When I called to have them pick it up because this is something I stated to them over the phone that it could not be in my complex over the weekend.. I got a sorry your not on my list to have this cube picked up and maybe just maybe we can retrieve this on Monday... For the money and the bleeping headache next time I will just drive my things myself... I don't recommend this people for anyone that is moving cross country, cross the street or across the universe... It's shameful to say the representative that initially took my call and got me all geared up was very pleasant and a few along the way and then the poop hit everybody's fan...
Communication: 1/5
Professionalism: 1/5
Quality of service: 1/5
#1039 Celso P.
10 July 2015
Celso P. to U-Pack Moving
I originally gave my experience 1 star, but just added another start after my update. Basically, it took me 2 weeks to receive my belongings in a move from New York to Miami. Granted, I did ask for an address change, and the truck arrived within 5 business days. However, I still don't understand why it took U-Pack and the terminal 4 days to process an address change. I feel that I only got a response from the company once I posted a poor review on Yelp and on their Facebook. I guess it could have been worse. Here is my original post, written 10 business days after my move: Very disappointed. Here is a copy of the email I wrote to their representatives today. Dear [U-Pack representative], I write to express my disappointment with U-Pack. It's been 10 business days since I packed my belongings and I do not know when I will see them again. First, loading the truck was a hassle: I arranged for a drop and load in New York on a Monday afternoon over the phone. No one explained to me that I would have to physically reserve 4 parking spots in a busy Brooklyn street for a truck to stop outside my apartment. So I coordinated with the trucking company for a live load. The truck was an hour late. Not ideal, but stuff happens. Changing my delivery address, however, has been all but impossible. I called U-Pack three days ago asking to change the delivery address and your representative said they would do so in the system, but that the process would take a few minutes to update in the terminal's system. I have called the terminal a couple of times a day since the change three days ago, and nothing. The terminal refuses to update the address. Meanwhile, I have spoken to three separate U-Pack representatives that tell me they are working on it. As of this writing, I have gotten no confirmation that the address has been updated in the terminal. I would like this matter taken care of as soon as possible, and appreciate your prompt attention to the matter. Thank you in advance, and kind regards, Celso
Communication: 2/5
Professionalism: 2/5
Quality of service: 2/5
#1040 Steve W.
25 June 2014
Steve W. to U-Pack Moving
We recently used ABF to move our belongings from Miami, FL to Pittsburgh, PA. ABF is a very economical option for moving long-distance--particularly if you go to the terminal to load your things. Assuming you don't have a really small load, their trailers are the best deal. With the trailer, you pay according to how many feet (length-wise) you use in their trailer (each foot is 72 cubic feet). There is a minimum charge of 5 feet and you will only pay what you actually use after the minimum charge (lets say you book for 12 feet and you only use 10 feet, you will only pay the charge for 10 feet). Once you factor in renting a Uhaul truck and paying for gas (those small moving trucks only get around 8 MPG), you will find that ABF is about the same as getting a Uhaul truck. We moved about 800 cubic feet of stuff a distance of 1200 miles for only $1074. Once we paid movers on both ends to load/unload and transport our belongings between our residences and the terminals, we were able to complete our entire move for $2200 without lifting a thing. I am very happy we elected to use ABF to transport our items and hire movers on both ends rather than hiring a traditional full-service mover--which was going to cost us $4,000 to $5,000. My only criticism is that transit time was long than expected. We loaded our trailer on a Monday. According to the info I was provided, our trailer should have departed the next day--on Tuesday. However, our trailer never ended up leaving Miami until Thursday. It only departed Miami after we complained to the destination office in Pittsburgh and they got things moving along. While admittedly our items were delivered within the estimated timeframe, I was not happy that it needlessly took two extra time because someone apparently forgot to dispatch our trailer. Despite the one hangup, I was very pleased with ABF overall. Our items arrived safely and in one piece--we've unpacked almost everything and haven't found anything broken yet. The people we encountered at the Miami terminal were also friendly and helpful. P.S. They will negotiate on price if you call their 1-800 number when booking. I saved about $200 with very minimal negotiating.
Communication: 4/5
Professionalism: 4/5
Quality of service: 3/5
#1041 Jacquelyen C.
04 August 2015
Jacquelyen C. to U-Pack Moving
I never write reviews I am beyond stressed and tired--- terrible customer service no sense of urgency--- very misleading .. definitely not a customer first attitude...
Communication: 1/5
Professionalism: 0/5
Quality of service: 1/5
#1042 Alicia W.
31 February 2013
Alicia W. to U-Pack Moving
We went with U-pack relocubes to help with our move from Philly to Miami. We first got price quotes from both PODS and U-Pack. From Day 1, U-pack's customer service was beyond exceptional. They worked with us to beat PODS price quote and it ended up being the same cost as renting a truck and gas, but minus the hassle of driving a 14Ft truck down the coast. Communicating and working with ABF Miami's staff was such a pleasure. Especially Elaine at the dispatch center! The cubes had made it down to MIA within 48 hours -on Christmas Eve and far earlier than was estimated and way before we arrived to the city ourselves. I called the Miami office in a panic and Elaine assured me that whatever day works for me to have them delivered will work for UPACK. What a great Christmas present! Delivery and pick-up went smooth and the driver was just as friendly as everyone else had been. Five + Stars!
Communication: 5/5
Professionalism: 5/5
Quality of service: 4/5
#1043 Mark G.
12 October 2015
Mark G. to U-Pack Moving
Used UPack to help my daughter move from Palm Beach Gardens, FL back home to New Jersey. From the first phone call with Lilly Holcomb and all of the follow-up calls, everyone was helpful, professional and extraordinary. The cubes were dropped off and picked up on time, transit was about 5 days as expected and delivery was on time, although a little late in the day, I called UPack while we were waiting to find out where the truck was and when they found out that I had hired some high school kids to help off load, they offered to reimburse me for the hours the kids spent waiting. I had shopped PODS and several other moving/shipping options and UPack was the best deal by far. Excellent experience from beginning to end, will use again and will recommend them. Oh yeah, nothing was damaged in either cube.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1044 Joanne R.
18 September 2015
Joanne R. to U-Pack Moving
Salesman was great and helpful at the beginning then it all started to unravel. Needed a move from Miami to Chicago with a mandatory move in date of September 4. They guaranteed that if everything was picked up on August 20 there would be no problem. Pick up was on 8/20. Movers brought no dolly and my husband and a neighbor had to help move dressers. September 1st we started calling only to be told that everything was still in Miami. Peter was an ass. Very disrespectful. Every time we tried to talk to someone the truck was in Georgia. 2 days later Kentucky. Then the nice salesman from the beginning stopped taking calls. We were then told there would be a delivery on Labor day at 7:30 pm. When we complained then we were told "ok then 10:30 am. Thankful that not much was broken since it was held hostage for 2 weeks. Things happen. If they would have been honest from the beginning then schedules could have been rearranged. Company chose to play the avoid and cuss out the customer game.
Communication: 0/5
Professionalism: 1/5
Quality of service: 1/5
#1045 Cara U.
15 January 2013
Cara U. to U-Pack Moving
I used a relocube from ABF U-Pack to move all the contents of a 1BR apartment from North Carolina to South Florida. The cube costs about the same as a self-move with a rental truck, but you don't have to do the driving! Gas and mileage are included in the quote, and you know the full price upfront. It was significantly cheaper than a full service moving company or any other "pod" type moving containers. Keep in mind you are responsible for packing your own contents unless you pay extra to hire loading assistance. The insurance provided by the company is not very high-dollar coverage, so I recommend you have your own insurance, just in case. Renter's insurance covers items in-transit, so that is what I used. ABF drops off the cube at your origin location and you have up to three days to load. You lock it up with your own lock, so you know no one else can access your belongings. My cube arrived to Florida in under a week, which was much faster than most moving companies. They also have online tracking, so you can see exactly where your cube is at any time from point A to point B. When the cube arrived, they were able to hold it on-site at their local terminal for free for a few days, so I could have it delivered for unloading during the following weekend. The driver will call when he is 30-60 min away from your location, so you don't have to wait around all day to receive your cube delivery. Overall I had a very good experience. Customer service was helpful and it was easy to get a hold of someone for questions. My items arrived intact, and the move went as smoothly as any other self-move I've done in the past. My only advice would be to make sure you know exactly how much stuff you have before the cube arrives. My 1BR contents fit in the cube, but just barely! I definitely recommend ABF U-Pack and I would use the service again for a future move.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#1046 Michelle W.
08 September 2009
Michelle W. to U-Pack Moving
I shipped some things from out of state to Miami & had a good experience on the Miami end. Here's what you do if you need stuff (furniture from out of town). Go on the website and request an estimate. They bring you a cube, you load it up call the shipping place, they call you when it gets to the destination and set up a delivery time. These people came early in their 4 hour window (it was 2-6 and they came at 2:30). They will hold it 2 days for free, so you can work it into your schedule. You have 3 days to unload. Call the warehouse when you're done and they take the cube away. The delivery guy did a great job and fit the cube in my ity-bity beach parking spot and they removed it promptly the next day. This is a great way to move stuff long distance if you don't want to deal with driving a U-haul. The price rental is cheaper & you don't have to pay for gas or pick it up and drop it off a some random location. I would use this service again! The Miami people were all great, timely and on top of things!
Communication: 4/5
Professionalism: 5/5
Quality of service: 5/5