Moving Star Moving Company Moved me yesterday. Their guys arrived on time with a big clean truck and lots of boxes just in case to keep the smaller boxes contained while In transport. All of my things were carefully wrapped and carefully packed. And unpacked. Olivia was my main contact before the move and she was great , very helpful and quick to respond. The move was from a second story. Across the bay out to the Fairfax hills and up a rather steep driveway , not a problem. After they left I noticed that the drawers oin the bottom of my Armoire were opening upside down. After a brief couple of texts with Olivia. They arranged to come out first thing today. Sure enough. They came out, Olivia came too,to see firsthand what happened. They fixed the problem. Quickly and I could not be happier.Their rates were very reasonable and I would definitely recommend them to friends/family. Thanks So very much Olivia and Moving Star. You guys are Stars.

Moved efficiently. No mistakes that I can see. Good service. Costed more than I thought. Don't speak English well but the coordinator of the move does. They will pressure you to go higher and higher on the tip. I think I ended up tipping 25+ percent on the move, which is a lot, but I felt bad for them because they didn't speak English well and they worked their butts off. All in all, I was happy with the service.

The guys were very hard working and efficient. The way they put the boxes together with plastic wrap and use the dolly carts, they emptied our one br apartment of the things we had packed up in 90 minutes, in 90 deg heat. We only had a few big things like a bed and dresser, a tv and a desk, but the dresser was pretty big and unwieldy and they got it up a a twisty narrow staircase with the utmost of care. I'm glad that we hired them.

Start off by saying they DEMANDED a bigger tip! They started off by refusing to try to back up my driveway attempting to leave. After that it was relatively smooth other then they are pretty rude one of them used bathroom and pee'd on the floor and later at my new house dropped a #2 and flooded the bathroom ‍ The move went 4 hrs longer then it should've because they had to walk up and down the driveway by the end they were dumping our stuff out of the wardrobe boxes they let you use. They didn't plug the bed or couches in they just demanded payment and a bigger tip. I will not recommend or ever use them again.

UPDATE: This is in response to Jing/Olivia's comment to my review. She is a complete liar as can be seen in her ridiculous responses to other people's negative reviews as well. All of her statements are absolutely false and would take way too much time to address. However, most importantly - We NEVER received compensation for the damage to our TV. However, her response just adds evidence to my case. See you in small claims court Olivia! Also as one of another recent reviewers stated - the movers wouldn't accept my tip and demanded more money. Another example of how unethical this company is. - - - STAY AWAY from this company. If I could give this moved a negative 10, I'd do so. This is most definitely the WORST mover we've ever had in the 20 years of living in San Francisco. First, let me disclose that Olivia told us the move for our apartment would be approximately $400 for a one bedroom. We ended up paying over $1100. The movers arrived on time at 08:30am and began pretty quickly. However, things went downhill quickly. A few hours went by and barely anything was moved out of my apartment. We became concerned as the move was only supposed to go from 08:30am to 01:00pm. The next thing you know, it was 2 and then 3. They definitely were not moving at a pace you would expect professional movers to go at. At about 1 pm, when the move was supposed to be over, Olivia called my boyfriend and said it was "partly his fault" that the move was taking longer than expected. Last time I checked we don't run a professional moving business, she does. Not sure how this could be our fault. As the day went on, the movers told me they didn't have enough materials to pack our personal belongings. This meant that our belongings were packed carelessly. They even charged mfor boxes after stating that all packing materials were included. We arrived at our new place around 4pm and it took approximately an hour to unload the truck. Most of the items were in good shape to what we could see, but clearly it was a long day and there was no way we could evaluate every single piece that they moved over. A couple of days later, Comcast shows up at our condo to set up everything and we discover that our $1500 TV was destroyed as the entire left screen was cracked. Thus, My boyfriend sent a text to Olivia alerting her that the set was broken requesting that her company reimburse us for the damage. At first, she said it was our fault and she didn't know what happened between the time my set was moved and the time Comcast arrived (2 days later). Obviously, we wouldn't realize the damage to my TV until we turned it on. Why would we turn on my TV if we didn't have cable set up yet? Finally, she admitted fault by saying people make mistakes (as in her movers) and offered $400. Olivia came up with as many excuses as possible. She even referred to herself as "just a little girl" trying to make us feel bad for her. I'm confused, is this company employing children? If she's just a little girl maybe she shouldn't be running a business? Should I be reporting this company to the labor board? At this point, we feel we have to take this to the next level. Unfortunately, $400 won't even put a dent in purchasing a new TV. That said, we are in the process of filing a small claims court. Obviously, it is reasonable to think that a tv that was reported broken within 2 days of a move would result in compensation from the movers negligence. People don't just break their own TVs in their own houses. It's more likely that it happened in the move. we have witnesses that saw the TV in perfect shape before the move. That's all the evidence that will be needed in small claims. Unfortunately, this was only the beginning of the nightmare with this company. Nothing was packed with any organization or with any care. They even took food from my refrigerator and put in a box of cleaning supplies and next to a dirty toilet bowl cleaner. They broke countless other items due to carelessness. This can be seen in the pictures. Bottom line - stay away from this company. They clearly aren't ethical and do not know what they are doing.