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Ontrack Moving is first rate, totally professional and I would hire them again. Our interstate move was fast, easy and efficient. Paul, Sam and the rest of the guys are terrific. . ..friendly, knowledgeable and hard working. They took great care of our valuables (including artwork and multiple cases of wine) and worked with us to be sure everything was done in a timely manner. Don't look for anyone else when Ontrack is there for your every move!
Just used Ontrack Moving for my move within San Francisco. Glad I did! Jerome, Eduardo, and Julian were fantastic! They were on time and quick to pick up our furniture and boxes and to deliver to new location. They worked fast and was very courteous. Good experience!
I was totally satisfied with the service I received. No damages to any of my items or to my housing areas. They took time to carefully put everything together, to upload and offload, and were experienced and professional too. The process from start to finish was very detailed, no hidden costs or unexpected charges or surprises. Sam did a great job of putting this together for me. I wanted to wait to unpack before I gave my review. I would highly recommended them and would definetly use them again!
On 10/19/2019 I was stressed from the move, but when Alejandro and Jose came by at 8:30 am to assist, they changed things. They were patient, efficient, kind, communicative, and made the move so easy that I was able to relax. I thank you, Alex and Jose, for your presence and assistance. This is the 2nd time I used Ontrack Moving and will continue to do so in the future.
I cannot say that I was very impressed with this company's handling of our move. They never showed up. When my husband called them they claimed that tit was not confirmed, however my husband has email correspondence from them discussing details of the planned move from the company. They dropped the ball, which sent us on a frenzy to find another moving company on one day's notice. No one could accommodate us so quickly. This caused us to have to pay an extra days rent in the apartment we were leaving. We are not happy at this inconvenience and also to have to spend the extra money because of their negligence. Buyer beware! UPDATE: I think it is only fair when issues are resolved with the customer in mind that an update is necessary. David of OnTrack Moving wasted no time in reaching out to me with genuine interest. He researched all the information available and was very apologetic to my husband and me for the inconvenience we were put through. He went above and beyond to help us resolve the issue to our satisfaction and made several follow up calls to make sure everything went smoothly. His customer service was very attentive and professional. With that said, I have changed my rating to 5 stars and I will recommend this company to others and feel that I can call on them again if I move in the future.
Ontrack Moving
4.4Monday | 8:00 am | 6:00 pm |
Tuesday | 8:00 am | 6:00 pm |
Wednesday | 8:00 am | 6:00 pm |
Thursday | 8:00 am | 6:00 pm |
Friday | 8:00 am | 6:00 pm |
Saturday | 10:00 am | 2:00 pm |
Sunday | Closed |
- - Local moving
- - Long distance moving
- - Furniture Assembly
- - Senior Moving
- - Large and Heavy Item Moving
- Member of AMSA:No
- License of BBB:No