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37

Ontrack Moving

4.4
San Francisco20 reviews
Ontrack is a Full service moving company that provides the best movers in Bay Area. Our full service movers can provide you with packing services & unpacking services. They are extensively trained to deliver the most efficient, trustworthy and awesome moving experience in the industry! whether you need office movers, commercial moving services, piano movers or the best interstate moving company we have your relocation needs covered.
Reviews (20) Add Review
Showing 1-5 of 20
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Communication
4.3
Professionalism
4.5
Quality of service
4.4
Total
4.4
#7414 Patty B.
09 November 2019
Patty B. to Ontrack Moving
Ontrack Moving is first rate, totally professional and I would hire them again. Our interstate move was fast, easy and efficient. Paul, Sam and the rest of the guys are terrific. . ..friendly, knowledgeable and hard working. They took great care of our valuables (including artwork and multiple cases of wine) and worked with us to be sure everything was done in a timely manner. Don't look for anyone else when Ontrack is there for your every move!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7422 Courtney P.
06 November 2019
Courtney P. to Ontrack Moving
Just used Ontrack Moving for my move within San Francisco. Glad I did! Jerome, Eduardo, and Julian were fantastic! They were on time and quick to pick up our furniture and boxes and to deliver to new location. They worked fast and was very courteous. Good experience!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7411 AK M.
05 November 2019
AK M. to Ontrack Moving
I was totally satisfied with the service I received. No damages to any of my items or to my housing areas. They took time to carefully put everything together, to upload and offload, and were experienced and professional too. The process from start to finish was very detailed, no hidden costs or unexpected charges or surprises. Sam did a great job of putting this together for me. I wanted to wait to unpack before I gave my review. I would highly recommended them and would definetly use them again!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7413 T B.
30 October 2019
T B. to Ontrack Moving
On 10/19/2019 I was stressed from the move, but when Alejandro and Jose came by at 8:30 am to assist, they changed things. They were patient, efficient, kind, communicative, and made the move so easy that I was able to relax. I thank you, Alex and Jose, for your presence and assistance. This is the 2nd time I used Ontrack Moving and will continue to do so in the future.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7416 Theresa F.
28 October 2019
Theresa F. to Ontrack Moving
I cannot say that I was very impressed with this company's handling of our move. They never showed up. When my husband called them they claimed that tit was not confirmed, however my husband has email correspondence from them discussing details of the planned move from the company. They dropped the ball, which sent us on a frenzy to find another moving company on one day's notice. No one could accommodate us so quickly. This caused us to have to pay an extra days rent in the apartment we were leaving. We are not happy at this inconvenience and also to have to spend the extra money because of their negligence. Buyer beware! UPDATE: I think it is only fair when issues are resolved with the customer in mind that an update is necessary. David of OnTrack Moving wasted no time in reaching out to me with genuine interest. He researched all the information available and was very apologetic to my husband and me for the inconvenience we were put through. He went above and beyond to help us resolve the issue to our satisfaction and made several follow up calls to make sure everything went smoothly. His customer service was very attentive and professional. With that said, I have changed my rating to 5 stars and I will recommend this company to others and feel that I can call on them again if I move in the future.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
2189 American Ave Hayward CA San Francisco, California 94545
Saturday: 10:00 am - 2:00 pm Hours Close now
Monday 8:00 am 6:00 pm
Tuesday 8:00 am 6:00 pm
Wednesday 8:00 am 6:00 pm
Thursday 8:00 am 6:00 pm
Friday 8:00 am 6:00 pm
Saturday 10:00 am 2:00 pm
Sunday Closed
Service offered
  • - Local moving
  • - Long distance moving
  • - Furniture Assembly
  • - Senior Moving
  • - Large and Heavy Item Moving
Membership(s) & License info.
  • Member of AMSA:No
  • License of BBB:No