Great experience with Puma ! They were by far the most professional moving company from the booking process with Zena to the actual move with Daniel and Rick (who worked efficiently and with a good attitude). Nothing lost and nothing broken. Thank you, we will use Puma again.

I have only written 13 yelp reviews, all 5 stars because I don't waste my time writing reviews unless I really appreciate the excellent service/food. But Puma Moving was the opposite and deserves zero stars. I hired Puma because of their good yelp rating and immediate availability as we signed a new lease on the 28th of the month and were looking to move ASAP. They came on Sat to pack everything into boxes and move the boxes/furniture on Sun. Sun morning, I needed some items that they had already packed the day before. While opening a few boxes looking for the items, I quickly realized the packing job, which we paid $1100 for (this is just for the packing for our SF condo, not moving) was a complete disaster and would probably lead to damaging our things if moved. As an example, one of my laptops was haphazardly thrown into a box on top of misc shaped hard items with zero paper packing/bubble wrap. I also have a large bonsai tree in a delicate mud filled glass pot, which they oddly put in a cardboard box, unlabeled! It did not even have an arrow stating to keep upright and the branches were bent to fit in the box! Given how poorly the boxes were packed, we didn't trust the same movers to come back the next day, so made the hard decision to cancel the move. Things started out poorly. They showed up to pack items with just flat boxes and tape, but brought a giant moving truck and were so rude to my door man, that he actually called up complaining about the movers being "very aggravated" as they were trying to park. Puma had asked us to reserve parking for the move day. We live in a high-rise condo/hotel and reserved the loading bay that fits semi-trucks for the move day/Sun. There are many large van sized visitor spots available in my building anytime, but not moving-truck sized spots without reservation, but Puma had scheduled a move for another customer immediately after our packing, so drove a full sized moving truck here. They eventually found street parking and told us we were responsible for any parking tickets they received. I asked if it was an illegal spot to make sure they wouldn't get towed, and the manager Ricardo said it was two metered parking spots, but they didn't bother filling the meters. When I asked him why he didn't fill the meters (which can be paid by credit card) he tried to convince me the parking tickets would be cheaper than paying the meter. Obviously not true, so my wife went out to pay the meters. $8 later, problem solved. They quoted us over email $300-$360 for packing material, which seemed reasonable (it's just my wife and me in a 2bdrm SF condo and they did not pack one of the bdrms). When they finished packing, they charged us $760 for packing material. As I found out later, they did things like pack a rubbermaid storage box into a cardboard box 2x its size and otherwise empty (see pic), so it's not surprising they came out to double the estimated packing material. Also, we have a white cashmere throw on our couch and later found it in one of the boxes, as they had used it to wrap a statue as packing material. Wtf? I also packed a bookshelf of books. When I opened a box of the books, the books (along with my nice book ends) were thrown as if they just swiped their arm across the shelf so that none of the books were stacked in the box but in every direction. They did the same thing with shoes, throwing them randomly jumbled in a box, though they said they would layer the shoes and put packing paper in between the layers, when we asked how they pack shoes. I feel bad giving any business a one star rating, but this was a completely failed job. It was a tough to cancel the move because we didn't want to delay our move past the weekend and have to take time off work. Also, EVERYTHING of ours was packed in boxes that were poorly labeled only with the room (e.g. kitchen, office) or not labeled, so we had to search through a lot of boxes to even find clothes, toiletries, cups, etc. to last us to when we can find another moving company. The only positive thing i can say about them is the manager Ricardo packed carefully, but the other workers clearly were very sloppy. I actually tipped them after the first day since they seemed to work hard, and I was not there for most of the packing, so didn't realize how poor of a job they did until the next day when I opened some of the boxes. Zena, the office manager, who was our main contact, was responsive and professional, and when she saw the way the boxes were packed, said that wasn't the usual way they packed and only charged us for the original packing material quote ($360 vs. $760). She also let us cancel the move without a fight. We still ended up paying the $1100 for packing, but my wife and I spent our Sunday repacking more than half the boxes that they packed so poorly. Money wasted, time wasted, and still no move. Hopefully, our replacement movers do a better job.

Loved the ease of booking with puma and the professionalism of the movers. Thanks so much for helping us move.

If I could give them 0 stars, I would. This is a sham operation! I booked Puma (which is actually Unpakt, a national company that subcontracts with Puma) to move us from apartment to apartment within San Francisco. We have a 4-month old so we booked the earliest time we could, 8-10am. Two days before we were supposed to move, I received a call from Vena (might not be her real name), to ask if we could move in the afternoon. I told her, "No," because of said 4-month old and that we needed to move between the original timeframe. She said, "ok". Well, at 7am on the day of moving, I received a call from a mover named Nick asking if we were all packed and ready to go. I said yes and confirmed they would be at our apartment between 8 and 10, he hesitated and said, "Uh, that sounds about right. I'll call you when I'm on my way." When I hadn't heard from him by 9:30, I called for an update. No response. When I hadn't heard from him by 10:15, I called Vena at the front office. She said they had a move earlier that morning but it finished by 9:15 so she didn't know where they were. Vena and I went back and forth several times until 11:30 when she said that the mover's truck broke down and that they had to get it towed and then they would come back to the warehouse where they could pick up a new truck. She said they would be at our apartment by 12:30. This was clearly bullshit but it was too late to cancel them so I tried to maintain my cool. When they didn't show up at 12:30, I lost it to which Vena responded that they would forfeit whatever fee unpakt was going to pay them for the move and have unpakt refund us that amount. An Unpakt representative called me around 1:30pm when the movers finally showed up to confirm that they would refund me some amount, they just needed me to respond to my original confirmation email with a detailed story of what happened. I gave Upakt a detailed account of what happened and guess what? No response. They have not refunded me anything. This is a sham operation and you shouldn't trust anything they say. Case and point: when the movers showed up, they confirmed that their truck had not broken down, they'd just been moving other apartments all day.

Will never use them again. I was basically coerced into signing a waiver for damage to my home or they "would leave the couch outside". Floors are scratched everywhere and walls are banged up. Also, brought an additional person without asking and charged me for them. They are more interested in getting the move done quickly than carefully.