I was on the fence between 4 and 5 stars here but ultimately decided on 4 simply due to logistical opportunities. However, I want to note that SERVICE was 5 stars and that's really what matters! What I got: one zippy shell, delivered in East Orlando, pickup next day. Stored at their facility for 3 weeks then delivered to Winter Garden and picked up empty same day. Pros: - Got to deal directly with the owner. Don't call the zippy shell sales center, they will HOUND you. Just call the local number from Google and deal with Evan. He's great! - Customer service is awesome. Evan just wants to make customers happy and likes what he does. He will go out of his way to accommodate. - You're working with and dealing with a real, local person, not someone at a call center. There's nothing that can replace the personal interaction you have with a small business owner and knowing you're supporting someone doing honest work. - Cheaper than any of the other pod companies and very fair timelines and guidelines. Saved over $100 on my move by going this route. - Don't have to worry about your stuff being stored in a field. I've heard horror stories about people getting back bug-infested pods that were stored outdoors. Zippy shells go to a climate controlled warehouse, or so they say. - Able to work with your schedule and do same day drop off/pick up at no charge. Pods wanted to charge me an extra $100 for same day, something I couldn't control because my condo didn't allow pods to be left overnight. Cons: - Stuff is not in a self-contained pod, but in a metal cage. I was a little skeptical at first because I was concerned about rodents, insects, and humidity. I had to do more work to protect my items like laying sheets on the furniture and double taping boxes just because I didn't know what kind of conditions the shell could be exposed to. - Contents of the pod shifted a LOT - I can only assume because you don't have the stability of a pod/truck attached to the frame that it's moving on but rather the pod is being towed on a trailer behind the vehicle. Luckily we didn't experience any breakage, but lots of squished, toppled over boxes and one damaged decoration that we probably could have secured better. - Almost had an issue where we weren't able to get our pod delivered to us the day we requested. We called on a Tuesday and needed it that Friday, and we thought we only needed to provide 48 hour notice. However, Evan saved the day and was able to get things shuffled around and squeezed us in. But worrying about this kind of thing sucks. - Drivers need a lot of space to back the zippy shell trail into your loading area. Left tracks in our lawn from where the trailer was, and was tough to park in our condo parking lot.

If I could select 0 stars I would. So first let me preface this - the sales rep who sold me the agreement was very nice and professional. When I asked to cancel I was transferred to customer service and a rep told me that I had canceled and they would be emailing me confirmation in several days. Due to past situations where my cancelation wasn't processed correctly I wanted an email or confirmation number to verify that this has been correctly canceled. She said she was unable to do so I asked to speak to a manager, who she said was on the phone. I then said I would wait and she hung up on me. Do not recommend.

Small businesses win or lose on customer service. These guys have it down! I needed to store some furniture and personal belongings while our house was being worked on. Zippy Shell answered our calls promptly and professionally, always showed up on time, and was pleasure to work with!

Best moving experience I have had. I found myself delayed almost a month between houses. This was the most affordable and least stressful option I found. I didn't feel rushed and everything was exactly as I left it. Thanks, guys!