We did a lot of research before choosing Packrat - who was referred by a friend who's a professional organizer and has used them many times with great satiffaction. Like most people we care about the contents -- and Packrat's container was by far the best compared to competition - price was all inclusive, tax, 12 moving blankets, and an awesome unbreakable padlock -- (no add-on costs like other companies who charge extra for blankets and locks) No moisture, no light to penetrate like other container companies ... and price competitive...They answer the phone when you call ... even at night ;) This is a company whose product and service are both excellent and highly recommend.

UPDATE*** Customer service called and corrected the situation. The claims department was top notch. This is a hard review... our 1st experience was perfect so we decided to use 1800 pack rat again and.....Today we received the 16ft container and we started to fill it immediately. Right as we had this half way full we get our afternnon storm I just stood in the pod as the water just started poring in. I called pack rat right away and bam they were right in it and had another driver out within 2 hours woth a new unit. So why 2 stars? We did get good service.. after loading half the pod, i had to unload it immediately and load it into the new one. This wasnt a small fix and it was a real waste of time expecally when your moving. I added pictures below. How did they let this thing out of the warehouse with out repair? Also the driver never went over the container with me and the first time we used them the driver showed us everything. Im thinking this driver knew in the first place what was going on. See photos attached..

I recently used 1-800-pack-rat in the Tampa, FL area. We paid for an 8x8 container and got the 16x16 for no extra charge. They said they were to arrive within a window and came very early, the same with pick up and drop off. We only stored the unit for 20 days. Everything inside was in good shape, nothing broken. We did have a UPS driver friend help pack it though. So an over all good experience.

I recently made a long distance move from California to Florida using Pack Rat storage. And I will use them again, they were on time from drop off to delivery and Pack Rat were cheaper than PODS. furthermore I need my container in Florida in a week, pack rat did just that, PODS couldn't... I definitely recommend pack rat... thank you

Don't think twice about using packrat for state to state relocation. My choice to use 1 800 packrat was one of the best decisions I made when my family and I decided to move from Sacramento California all the way to Tampa Florida. Frequent e-mail notifications kept us from worrying about our possessions and container was dropped off and picked up exactly when we needed it to be without any delays. I own a lot of glass decor items and mirrors and not one item was broken when we opened our container. Using the Pack Rat was so easy that my husband and I have already decided that on our next move we will be using the container from Pack Rat whether it be short or long distance.

GREAT Move! We used Pack Rat to move from Bradenton FL to Rio Verde AZ. I had a couple other quotes and Pack Rat beat them. I ordered a 16 foot unit to be dropped at my Bradenton address for 3 days so I could to load it. The unit arrived on time and was relatively clean. Loading took two days due to a little rain. Not knowing what to expect, I lined to floor with metal shelves from my garage shelving units in case the unit flooded/leaked. I also covered everything with tarps. Again in case it leaked. The unit was picked up Oct 31st with about a 10 working day delivery ETA. About a week or so after pickup we were advised of a couple day delay due to a transportation issue. No problem for us. The unit arrived Nov 17th and was empty by the next day. No problems, everything was fine. Working with Pack Rat customer service was easy. A bit of advice, buy a 2 wheel hand truck to load your unit and then ship it in the unit to be used at the other end.

1-800-Pack-Rat was fantastic!! They were super easy to talk to on the phone, easy to reserve online, really fast response time, and their rates were far better than their competitors! We would absolutely use them again on our next move. Oh, and the drivers are amazing... I couldn't believe how fast and efficient the drop-off, pick-up and moving of the container went! They deposited our container perfectly centered in the locations we designated. Highly recommended moving service!!

If you want a company to cost you money, then PackRat is the way to go. Not only could they not accommodate my move as promised, their truck crushed my driveway to the tune of $3000.00+ and they refuse to pay for it. I had to chase claims down over a month for them to finally tell me no. Being part of Lowe's, I, nor any of my family and contractor partners will ever spend another dime with them. I had just had the cabinet department quote on my new cabinets $12,000 and guess what, they told me no to $3000, I will tell them no to $12,000 plus all of the other flooring and fixtures needed for my renovation. This lack of customer care will cost them hundreds of thousands in the long run and they will not be part of any of my renovations. Be afraid of PackRat...They DO NOT TAKE CARE OF THE CUSTOMER AFTER THEY GET THEIR MONEY!!! SHAME ON YOU, LOWE'S AND PACKRAT!!!

Very Poor customer service, dealing with packrat has been a bigger pain than moving itself. Since my intial sales call I've had issues with billing(overcharging) and the unit not being delivered when it was suppose to have arrived (twice). PackRat refused to even acknowledge their poor service much more offer some sort of accomodation. In addition, both my wall units arrived severely damaged due to the rough handling of my personal property. Please do yourself a favor and stay far from this company. If you have issues talk to Eric the billing supervisor he seemed to be the most level headed of the bunch, regardless they still did absolutely nothing to compensate for my god awful experience. Do yourself a favor and RUN far away from this company.