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1st Class Moving and Storage Reviews Add review
#3599 Carol D.
28 August 2019
Carol D. to 1st Class Moving and Storage
Our move from Lake Mary to St. Augustine went smoothly, thanks to The First Class Moving Team. Two trucks and six workers arrived on time. The moving team was very careful in the handling of fragile items, and they took their time to thoroughly wrap chairs, and antiques. There was a plan in place for marking boxes, and where to place them at the new residence. Thank you, to all the First Class workers, who made our move a success. Carol and Tom
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#3600 Matt L.
23 July 2019
Matt L. to 1st Class Moving and Storage
The busintess owner responded with two statements. 1) That "I was paid 2.5 times what it (my claim) was worth to make me happy". The truth is that I held up my end of the bargain and put in the time to document the damage to our possessions and provide legitimate, researched estimates for repair or replacement cost only to have management reply with arbitrary small numbers and no backup for their estimate as if this was some sort of negotiation rather than an insurance claim. My request was fair and after months of back and forth and insults I settled for half of the value of what was broken just to close this chapter. 2) That it was odd I stated "I have moved 5 times and filed 5 claims and this has been the worst experience". What I actually said in the preceding paragraph was "I've moved 5 times and this was by far our worst experience." I haven't had to file damage claims for all my moves, and this claim was an order of magnitude larger than my other one thanks to the wide array of stuff that was ruined. I stand by and amplify my original statement that in my opinion this was by far the worst mover I've ever worked with. In my opinion they were both unprofessional and provided substandard service.
Communication: 1/5
Professionalism: 0/5
Quality of service: 1/5
#3601 Jeff W.
15 September 2018
Jeff W. to 1st Class Moving and Storage
I used 1st Class Moving a couple of months ago and they did a great job. The crew came early and well prepared and were very efficient in packing things up. They got the job done with much success. I would definitely recommend this company.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#3602 Julia T.
16 November 2017
Julia T. to 1st Class Moving and Storage
If you hate moving, call 1st class! You may think your move is too small like I did (from a 1 bedroom apt to another 1 bedroom apt), but Hassan and his team were happy to assist me with my move. I was a little nervous about timing as I had to reserve the freight elevators at both locations, but the movers showed up right at 8am! And they were done even faster than anticipated. They wrapped my couch, boxed my picture frames and took extra care of my China dishes. The staff was friendly and courteous and saved me and my back so much stress! There were no surprise charges; the price was the same as my initial free estimate. I will definitely be using 1st class again!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#3603 Frank B.
12 April 2017
Frank B. to 1st Class Moving and Storage
1 St Class Moving and Storage are great company and one of the best right now on the market. My friend advised me to give these movers a try since I was really concerned about the safety of my belongings. I needed really careful strong movers that will take a great care of my antique furniture and will not scratch or rip a thing. My friend really liked 1St Class Movers and said that Movers works like a clock - everything was wrapped and protected for free, there was no time stretching, there was no damages and the attitude of movers was very pleasant. So I decided to give them a try. And I was very very happy with this choice. These movers are everything my friend talked about. They are very polite, they are super fast. I had 3 movers and one truck for the move, Gustavo, Danny and Wilmer. All movers were great. Gustavo did some magic tricks with wrapping my coach. I mean this thing is really heavy and he was able to put it on a side, flip it upside down, wrap it in plastic and blankets in minutes, all by himself! Danny and Wilmer were also great movers. They carried all the big items down the stairs without any struggle. My final bill turned out to be actually less than I expected. 1St Class Movers really exceeded my expectations. Definitely recommend them to all my friends and relatives!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#3604 Jessica M.
31 July 2017
Jessica M. to 1st Class Moving and Storage
They got the job done. If I could give a 2.5 I would, however there was quite a bit left inside our apartment and garage, including a safe that they didn't move. Apparently you are supposed to babysit them while they move to ensure they collect everything. It is sad that work ethic wouldn't tell you to move the items without being asked. We made 3 trips post moving company to collect remainder of items. The company came recommended to us, however we would not recommend to someone else.
Communication: 1/5
Professionalism: 2/5
Quality of service: 2/5
#3605 Monica G.
27 August 2016
Monica G. to 1st Class Moving and Storage
Very bad costumer service. Would never use them after the rude discussion I had in person with them. Poor attitude with foul language. It reflects on how they would handle the rest of my move. Talk about class!!!
Communication: 1/5
Professionalism: 0/5
Quality of service: 1/5
#3606 C M.
20 March 2016
C M. to 1st Class Moving and Storage
I've been meaning to write this review; however have been busy unpacking. If you are looking for a full service, BBB A+ Accredited moving company, this is the company you should turn to! From the moment I met the owner Hassan, I knew I was in good hands. They packed my home and moved me within in two days. They brought in a team of six very professional and respectful movers who I would recommend to all. They are extremely responsive and unlike many moving companies honor their quotes & contracts and most importantly treat their clients as professionals, with the highest level of respect and professionalism!
Communication: 5/5
Professionalism: 5/5
Quality of service: 4/5
#3607 Amy W.
15 January 2016
Amy W. to 1st Class Moving and Storage
These guys are fantastic. I needed to move just a couple of pieces of furniture, including a piano, from my mom's house to mine. They were $100-$200 less than any other quotes I got, friendly, efficienct, flexible and careful. Highly recommend.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5