I have used big boy movers previously and they did a great job and I had no complaints. I recently called to get a quote for another move of mine. They told me I had up until 3 days of my move to cancel. I decided to shop around and found a cheaper quote for a 3 hour move. It was almost $200 cheaper. I told them I want to cancel and they asked why. I told them I found a cheaper rate and I was going to go with that company. The lady I was speaking to took offense that I did this. She referred to her manager to see if we could get a better price. I already was getting a "discount" for being a return customer. I couldn't imagine the discount being that much better. The lady proceeded to tell me she was trying to help me out with cancellation fees. I canceled my move reservation within 20 minutes of making it. She also told me I could cancel up until 3 days of the move date without any fees. Then she proceeded to tell me no one would do a 3 hour move for the price that the other company gave me and that I'm rolling the dice for potentially a bad move. I told her that is my choice and I will deal with that if that happens. She was very unprofessional. I'd give the actual movers a 5 star review from my first move. I'm giving a 2 star review this time due to the poor customer service I was given. The lady made me Feel like I was a complete idiot for going with another company.

Please heed other negative reviews!!!! They claim to be highly rated but are not a reputable company. They are heartless and cut throat. These people seemed to be very nice over the phone, but absolutely care nothing about you or your belongings. I hired this company to move my 60 year old mother who has a neurological disorder. Myself and my mother arranged a time with them. They showed up an hour earlier than the discussed time and then proceeded to call myself and my mother liars about discussed time. They told me they could provide me with free overnight storage, but neglected to tell me that we would be charged the hourly rate loading the things into and out of the storage. So what was initially a $400 move turned into a $1800 move. Which is insane because my move literally moved 10 minutes down the road. One of the boxes my mother had labeled "banks" with my nieces piggy banks inside, was broken into. I notified the company and they took 0 blame for the incident and blamed the geriatric community that my mother had moved into. They didn't unload things into my moms different rooms, they unloaded everything into her hallway right past her door. So my mother under up moving it all around herself. Worst part was my mother's television was cracked and broken. She asked the movers to wrap it differently and they insisted on storing it in their own way. When she got it she notified the crew that it had a bubble on the screen. They told her not to worry about it. Once she turned the tv on, it was completely broken and the screen inside cracked very badly. They refused to do anything about it bc there was no documentation that anything had happened when she received her items, even though I explained that she notified the delivery driver and that the internal screen damage was only noticeable once you turned it on. They took 0 accountability for any of these things. I overpaid to the tune of 1800 for a short distance move. Every issue I had with them they responded to but with "it's not our fault" in long emails. These people are obviously accustomed to dealing with these issues and have gotten quite good at it. I paid $1800 to have my mothers belongings broken into and her tv crushed. Lesson learned, do a bit more research before you hire a moving company. Had I seen these negative reviews before I may have saved myself alote of grief.

BEWARE this is the worst moving company I have ever used in my life the quote they gave me ended up becoming much higher in the end the movers even said the owners will try to rip me off I have multiple holes in my wall my furniture is damaged the movers would not remove my stuff off of the truck until I paid them I've never had to deal with anything like this before do not waste your time they will charge you just as much as a five-star moving company I could move the stuff with my children the way they did smh

I am reciting the facts of my move, so other Tampa area consumers can make an informed decision about one of the companies. I scheduled a move of a 2 bedroom apartment, which 2 people live in. One bedroom was unfurnished aside from two small bookshelves. The entire move of 37 miles took just over 12 hours, being billed at an hourly rate. Twelve hours, for a 2 bedroom apartment. Both apartments were third floor units. The movers arrived in a rented Uhaul truck, not the branded trucks pictured repeatedly on the website. They proceeded to carry small to medium boxes, 1-2 at a time up and down the stairs, not using any of the equipment they had. I witnessed them stand outside their truck and have a conversation with the apartment maintenance staff about the shoes one of the movers was wearing. I witnessed one of the movers not be present for periods of time, and then would be walking over from the next building, the opposite direction of the truck. The billing, again, was an hourly rate. They tried to tell us the last large item wouldn't fit in the truck, so they couldn't take it. When they actually were told to take it downstairs, it fit easily. At the unload site they said their boss didn't realize it was a third floor move, so they weren't prepared, and what is why it was taking so long. A communication from and to their company beforehand indicates third floor. At the "completion" of the unload, the movers departed with the following not completed: Dining room table not reassembled, multiple pieces of furniture still wrapped in moving blankets, feet were not reinstalled on couch. We had provided a dozen bottles of cold water for them at each location, and found them thrown on the ground in the stairwell outside the new apartment. I attempted to contact Big Boys during the move to express my concerns, but only received recorded messages about how busy they were. I emailed them on the moving day, with no response. On moving day +5, I contacted them via phone, was was informed they only correspond via email. That day I did recieve an email stating they had "requested copies of all documentation so that I can respond to all the matters brought to my attention." I emailed asking for a follow up 7 days later, on moving day +12. No response. I called asking for a follow up the next day on moving day +13, with no response. I called once more and did have the opportunity to discuss the problems with a company representative. She was dismissive from the beginning repeatedly referring to the "black and white" of the contract. I asked if she was willing to give me any accommodation for the problems, which she was not. I explained I would be forced to relay the facts of my move wherever possible. She responded by informing me she "has Google too" and can write what she wants. I asked her if she was threatening me, and she said it was her "Constitutional right" to say what her opinion of me was online. Please consider this experience when choosing a mover. I have moved 3 times in the last 7 years, and this is the longest experience by time. It is also easily the most expensive.

Do not use this moving company!! They moved my belongings and kept in storage but cancelled my delivery last minute to my new home.I was forced to find another mover or they would charge me storage. My new movers took photos of damage and my belongings in unlocked truck. Not to mention there was no one there when my new movers arrived to pick things up. Reported the damage along with photos to insurance but as expected they will not cover anything. Don't make the same mistake I did.... hire a reputable mover with Better business bureau rating! This company does NOT have a good rating with the Better business bureau.

I never got to the point of reviewing their service. We had tentatively scheduled a movers to help move some desks between offices but BBM had not confirmed the time. We called the day before to cancel. A week later a $250 charge on my card showed up. The entire move was supposed to cost $400.

I wish I could give them more stars. Efficient and respectful. I was struck in between moving because my movers never showed up!!! I called Big Boy Movers and the ladies in the office were so understanding and squeezed me in to help me unload my rented truck, which I had to extend, and I could not have had a better experience after the nightmare I was in. Thank you Big Boy Movers... from the office ladies to the gentlemen who moved all my belongings. Thank you, thank you.

DO NOT HIRE THIS COMPANY! WASTE OF MONEY!!! Worst moving experience. The truck did not have a ramp and it broke down. One of the movers was taking Lerdo al calls half the time and the other half he was complaining and barely working just hanging out in the truck while the other gentleman did as much as he could. The broke legs in my furniture. Broke a frame in my bedroom. And chipped walls in my new home. I tried to call the company but they would not answer, dats later I still haven't received a call and the men left without giving me a receipt.

I have used this company twice and will never use them again. Both times the men were slow and drug their feet to run up the hours it took to accomplish the job at hand. The first time I wrote it off to the guys being young. However, the second time the men were older. One worked while the other talked a lot and stood around. They didn't finish the job and offered to come back the next day and complete it on their day off and asked me to pay them direct. Well needless to say they never showed leaving me stranded with half of a house full to move including my power wheelchair. To top it off they damaged furniture and the flooring in my new place in which the company refused to take care of. So my quoted $800 job turned into a couple of thousand dollars.

CONSIDER YOURSELF WARNED!!! I am writing this almost 4 months after the move because I wanted to give the company several chances to correct their errors in a suitable manner......THEY DID NOT AND HAVE NOT.) This was the second time I used them for a small move, The first time was adequate, the second time was not. A year later, it was very different and upsetting. This time the movers showed up late and worked very slowly, complaining that they had worked a 15 hour day previously. The movers moved slowly and shrink wrapped everything, whether it needed it or not. Even as "carefully wrapped" as they were, they still broke a vintage mirror that belonged to my grandmother... Then, for a 10 minute overage, they charged us a FULL hour ($109) !! Even before finishing the move, they charged my debit account without authorization for the bill. It was a VERY unpleasant experience, and I have been unable to resolve my disputes after repeatedly contacting their customer service about my complaints. Truthfully my complaint is not with the moving crew but with the extremely unprofessional way the company deals with their customers. The movers were apologetic and called their boss to report the accident and sent photos to the office. We were repeatedly apologized to and told not to worry, the office will handle getting this replaced. Unfortunately, this story does not have a happy ending. As a result, two complaints: 1. Broken Antique Mirror 2. Over charged Trying to contact anyone at the office is a nightmare. They only handle claims via email. So I started our email chains and we received one resolution, for the mirror. The other issue was still open . I requested multiple phone calls to speak about this situation, with a response of no, that they only deal with claims via email. After multiple attempts to get a resolution, this basically ended with them hiding behind the contract . I was also informed that since I accepted payment for the mirror repair that all complaints were closed! To rub salt on an open wound, the claims rep handed us off to the office manager Susan, who then accused me of threats. It was not a threat it was a promise that if they did not do what was right , I would make my displeasure known far and wide. "Dear David: I understand that you are not satisfied however, you cashed the check indicating your agreement to the resolve. I am not permitted to refund money based on your threat of bad reviews. Again, I am sorry that we were not able to satisfy you. Sincerely, Susan Anderson Executive Administrative Assistant - Office Manager BIG BOYS MOVING & STORAGE BIG trucks, BIG movers BIG savings TM" As a result, I would NEVER recommend, ANYONE use this company, and if you do, just pray their movers are on time and don't break anything because their "customer service" and claims process is an absolute nightmare, not to mention a joke.

I wish I had read the reviews from past disappointed customers. This moving company is a complete waste of money!!! The Supervisor, Richard, definitely sold me a bill of goods!! The 3 movers, that arrived late at my house, worked at a snails pace and only moved about 70 percent of my townhouse in the 6 hours of "work". I moved about as much stuff with my Tahoe than they did with their truck. Richard predicted the entire move would take about 4-5 hours with 3 movers. Not even close. When I addressed my issues about his crew, he became very defensive and would do nothing for me. He was very unprofessional. The next day I hired another crew, and with only 2 movers, and they completed the job in half the time for half the money!! Bottom line, AVOID hiring Big Boy Moving and Storage, they are just a Big waste of time and money!! I wish I could give 0 stars!!

I recently relocated from Westchase to Odessa. I asked around for movers with my circle of friends. Kurt and his team were recommended to me by several happy customers. Immediately, upon calling, Kurt and team made the process of setting up an absolute breeze. On the day of moving, I was still scrambling to get everything packed. Kurt's guys were incredibly helpful and assisted me with getting the remaining things organized. The move itself was incredibly efficient. The guys moved my entire 1700sq ft townhouse in just a few hours. They were extremely polite and careful with all of my belongings. Moving is always an extremely stressful process. Kurt and his team made it an easy experience. I cannot thank them enough. They are an incredible value and I would recommend them to ANYONE that needs reliable, polite, efficient, and overall amazing service at a much lower rate than most of the other companies I received quotes from. Thanks again, Kurt and team!!! You guys are great!! Sincerely, Charlie

RUN AS FAST AS YOU CAN! The absolute worst moving company. I have moved many times across town, across country and across the world and I have never dealt with a dishonest company like this one. The sales team seemed very knowledgeable and courteous. They asked for a complete inventory of my belongings (2 bedroom condo, no appliances or big furniture). After a detailed conversation, the sales person informed me that an average 2 bedroom condo would take 4 to 5 hours for the across town move. She gave me a special hourly rate of $119 per hour. So about $600 which included wardrobes and wrapping the furniture. Well 12 HOURS AND OVER $1500 LATER, A TORN MATTRESS AND CRACKED DRESSER, I WAS ONE DISSATISFIED CUSTOMER. Then I had conversations with Frank. HE INFORMED ME TO LOOK AT THE CONTRACT. I TOLD HIM I DIDN'T SIGN ANYTHING. HE SAID IT WAS ON THE CONFIRMATION EMAIL. I told him I would dispute the charge and write a bad review. He said they would put a lien on my belongings. 2 days later I had new furniture delivered by Malcom a recent employee of Big Boys. What a coincidence! He informed me that he left the company because of their questionable practices. He said he was instructed to take his time since they were being paid hourly. He said he had many upset customers. I asked what if someone didn't have the money to pay the higher amount. He said they had to keep the belongings on the truck and notify the police. SAVE YOURSELF FROM AN EXPENSIVE NIGHTMARE. .....RUN!

Worst moving service ever! Buyer beware! The movers are lazy and take forever and don't take care when moving fragile items... they will also take multiple smoke breaks and will smoke in the moving truck around your nice expensive furniture... they also will charge your card before the move is even complete... and then will randomly charge your card for an additional $110 more than the contracted signed amount... again so unprofessional and I swear these people are thugs and are plain con artists and criminals... they are the grossest people I have ever had to work with... use a different moving service and if you use them be prepared for a super stressful experience with unexperienced workers... my husband had to help them move and we were paying for them to move... awful company... should seriously be investigated...

I contacted All-American Moving and Storage based on their quote for my move, and it was subcontracted to Big Boy Moving & Storage. They quoted my move for my truck and all my belongings for a little over $7000 from VA to WA. When they showed up, they packed up my stuff and then quoted me about double the price due to "more volume than anticipated" even though I had been very detailed with the original estimate. After speaking with their dispatcher and telling them to unpack my stuff, they agreed to $7800 for the whole move. I called the following day to ask why the truck-shipper hadn't shown up yet, and they told me (after they had shipped all of my belongings) that they don't ship vehicles. I had to jump through my butt to find a shipper last-minute because I was to report to a duty station 3000 miles away in a few days, and it costs more to do a last-minute shipment for a 6000 pound truck that is too wide to fit on most vehicle trailers. Also, I almost forgot to mention that the movers left a whole room of stuff for me to move alone with a little economy car, my wife, 2 month-old son, and 2 dogs. It was not fun, and completely avoidable had they done their job properly. Once we arrived in WA, base housing was full, so the shippers held on to my stuff for a couple weeks extra...for $637, non-refundable and never negotiated. Once my stuff was delivered, almost everything I owned was damaged, albeit most of it was cosmetically. I got estimates and took lots of pictures, as did the delivery drivers. The damages totaled around $8000. I filed all the claims exactly as they directed me to. About 7 months (!) later, I received a claim resolution of $76. That is not a typo. $76. I am getting Navy Legal involved today, but no one is optimistic. This is only a small part of the story, not including things like how they destroyed my house in VA while unpacking to the point of needing a professional cleaner and a carpet company to repair their damages (which they refuse to compensate). They also lost my wife's elliptical exercise machine and loads of other things, which they won't compensate because their shipping papers were filled out so poorly that almost nothing was itemized unless I expressly required it (like my motorcycle, which they almost didn't even list). After I speak with Legal, I plan on going to the BBB about them, as well. They have cost me over $10k between damages and non-refundable charges that the Navy will not compensate me for. It also took months to get the weight tickets required for me to be compensated by the Navy for my move...with me calling them literally every day.  TL;DR : DO NOT UNDER ANY CIRCUMSTANCE LET THESE PEOPLE TOUCH ANYTHING YOU DON'T WANT BROKEN OR LOST. This company is malicious and opportunistic and uses underhanded and deceptive means to get as much money out of people as possible with no regard for their well-being. Absolutely no part of any interaction with them over the last year worked out as anything besides the worst-case scenario and their customer service is unprofessional and useless.

The WORST! If I could give this company 0 Stars, I would. They gave me a window of 12 - 2. They arrived after 5pm. when we had moved everything by ourselves. Oh but it wasn't over yet. The driver calls the owner to say that there was nothing to move. The owner calls back and says that they will have to charge me a cancellation fee of $285.00 Had the late arrivals move some final pieces and got 30 minutes of work out of them for a Paid 2 hours. Wait, It's still not over. I paid the workers in cash got the receipt. The owner went and charged my credit card for the transaction. The credit card company removed the charge. Stay Clear of these RIPOFF Artists!

Our now family of three moved 3 times in the past year and couldn't be happier with choosing Big Boy for our move. When I moved the first time we went into a non climate controlled space even after then recommending me not to. Once I realized what a mistake it was, they moved me again the following day to their personal climate controlled storage area until our final destination. For furniture/boxes that were moved 3 times, everything came back in the order they picked it up. The price was exactly what they quoted me, customer service was above and beyond, and I would recommend them to everyone looking to move. I cannot say thank you enough to Kurt, Frank and their entire team for how helpful they were through a stressful few months. When we thought we lost something, they went above and beyond to the point they were going to replace all lost items which ended up being my fault not theirs. Thank you to Big Boy, my wife and I made it to our first home with their help! Cheers

BOTTOM LINE, IF YOU WANT A RELIABLE AND ETHICAL MOVER LOOK ELSEWHERE. I would rate 0 if I could. These guys were scheduled to show up and move 3 items (couch, bed, chest) about 20 minutes away to Palm Harbor. They were scheduled to arrive at 4pm, at 4:30pm they called to confirm that they couldn't come. I was charged a late move out fee by my owner per our lease agreement. When signing up with Big Boys Moving I was told that if I canceled it would be a $100 charge in addition to the moving charge (this is absolutely insane to pay more than the cost of actually moving). When I asked them if they could reduce the cost of the movers by $100 to assist in covering my late move out fees I was told that I would have to email customer service and MIGHT be reimbursed however I would be charged the full amount. No thanks, I'll take my business elsewhere. UPDATE: Big Boys Moving has decided to charge ME ($100) for canceling on THEM when they couldn't make their commitment. The manager, Frank, told me and I quote "You're just going to have to deal with it. I reduced the cancelation charge as it was going to be $499." Frank, you're going to have to deal with Chase, The BBB, and the Department of Agriculture (governing body over movers). Run an ethical business and you wouldn't have such an awful rating in Yelp. You also have a 5 star on FB but by the looks of it, paid money for the reviews. They are all foreign names and occurred on 12/14/15 between 1am and 5am.

On July 2, 2016, I was "moved" by Big Boy Moving and I still had a full U-Haul size worth of things that needed to be brought over. I described what I had - a 3 bedroom house, 1285 square feet - and they brought a 24' truck. Please keep in mind, I spent all of last week hauling boxes - an average of 9 boxes a day - so that all they had to do was get the big stuff and a few odds and ends... they left over half of it!! Just as an example, they brought bookcases but no shelves, my dining room table and 5 of the 6 chairs, my sewing machine cupboard but left my expensive sewing machine, and boxes of various sizes. The movers themselves, Josh and Kyle, were nice - though Kyle asked if he could have pieces of furniture that we weren't taking, which was awkward - but they were clumsy. They dropped my bedside table, breaking items inside. They nicked my husband's dresser and my black bookcase. They dinged the walls in both houses... it was just a nightmare. The 50 minute drive took them an hour and a half - and I stopped for gas in my car and still beat them by 20 minutes!! They smoked in the cab of the truck so now some of my linens have a smoky smell to them and my daughter and I both have asthma. This was just a hot mess from the start. It took a total of 11 car loads and the help of two family members over a holiday weekend to finish moving the items out of my old house. I have never been so displeased in my entire life - and I have moved my fair share. I would not recommend using this company for any type of moving or storage at all... I may have saved $120 in quoted price but it cost me so much more in the end. Service cost: 644.00 USD + $80 cash tip. We were told to sign the manifest before the entire truck was unloaded and we were told we had to give at least a 10% tip. I have been attempting to reach a manager named Frank, who called to tell me that there was no way what I said was true and he was checking with the boys. That was on the 5th of July and it is now the 12th. I keep leaving messages but he has yet to get back in touch with me. I'll leave a comment if he ever does. If I can figure out how to add photos, I'll share what all was left - a full single car garage of items! Order ID: none given

What can I say... This was our first big move as a family with 2 small children. We got 3 bids and went with what we thought was the best deal. My sons moving.... It was scheduled , planned and not done. They didn't show up. It was horrible. Now the good. I got on the phone and called our second option, Big Boy moving... Wow they were unreal. Not only did they do what they said, they were right on time! What started out as a nightmare became a blessing. They came in , packed everything promptly and did it with great attitudes. I suggest that if you ever move call these guys. Real professional, real reasonable and totally reliable. Thank you Big Boys for helping my family! I will recommend you to all my friends!!!!