Bad experience with Coleman Allied with our move from NC to San Antonio, TX. First time using a moving company long distance. Felt when we met with Jeffrey in our previous residence, this company is used by military for moves. They would treat our furnishing better than they did. When the truck arrived at our new place, in San Antonio, the side doors were open. The grates with our name on them looked like it been through hell and back. When the driver and companion opened the crates what a mess! Looked like things were just thrown in, just as fast as they could. That feeling we had back in NC was out the window. Items were busted up, frames, carefully packed were broken. Keep sakes we're damaged. The one item we were highly miffed over was our king side bed. Wood headboad, and side boards were badly damaged. The bed was unable to be put back together. Had to file claims. This is unacceptable, luckily we had the more expensive protection on our items, but dealing with the claims department was a total nightmare. If this is how someone ,retired military, is treated, I can just image what the military has to deal with.

Worst moving experience ever and I haven't even received my items to see what's damaged yet: the 2 men that came to pack and move had zero regard for my things. There was nothing gentle or delicate about the way they packed. The worst was probably when one of the men decided that instead of caring my furniture down the stairs he would just let it slide down instead. Multiple things were dropped, knocked over, tossed around. Most items weren't even properly boxed up but wrapped in brown paper instead. No idea what kind of protection they think brown paper will serve. They also took forever!!! I only have 2.5 rooms of things to pack. Probably less than 1500 lbs, and it took them 5 hours. I think this is due to their plethora of brakes they took to complain about some woman in their office. They also left multiple things out that I had to remind them to pack. I am so nervous everything I own is going to be damaged beyond belief. This is an overseas move and I have a feeling I'm in for a huge headache when this stuff arrives. I would never recommend this company to anyone. Stay away.

We used Allied on our move from up North to Jacksonville and unfortunately decided to use them again. With the Jacksonville team, we noticed items not being packed as delicately as they had been packed by our previous movers...not thinking it was a huge deal because this was a local move vs. out of state, we didn't think anything of it. Besides, these are the professionals, right? Moving day, 3 men show up to move us (which is what they recommended) however 5 more guys had to be called in to assist. While at the house, they damaged our front porch light and left dirt and debris inside (must have tracked branches/leaves in after loading patio furniture). On top of that, they broke a window and did NOT tell us about it. Awesome. After arriving at our destination, my husband asked for them to slow down a bit so he could call out some broken items (which we documented with them). After an additional review of our furniture (once they left), we've identified multiple damaged items and are left with the hassle of filing a claim. In all of our moves, we have never experienced damaged furniture or such an awful moving experience. If you are considering using this company...consider looking elsewhere or carefully watch them pack/load your items. They certainly weren't the cheapest quote we received...probably should have went with the cheapest option since I'd probably have less damaged items and less of a headache. Absolutely disappointed to say the least.

HORRIBLE, HORRIBLE, HORRIBLE!!! We used Coleman for a move from Jacksonville to Arizona. The sales person was good - the packers and movers came on the assigned day. They only sent two people to pack my 3400 square foot home so of course they could not finish that day and had to come back. Bad attitudes - as if it was my fault that they didn't finish. The actual movers seemed ok but now that I have received my items in Arizona, I can see that things did not go well. First of all, the customer service regarding the delivery was awful. They changed the delivery date last minute which meant we had to get a hotel and various other expensive inconveniences. When I called to complain, they were very unresponsive. Nobody kept me posted. I asked to speak to the supervisor and she never called me back. I had to make all the phone calls and only got answers by calling the driver directly. I could say much more on this but I will just say the customer service gets a 0. Things get worse because the damage is extensive. Our things were stored for 4 months. We have broken TVS and gashed furniture. Several pieces have mold damage. Some furniture was not even wrapped in any way. I have upholstered chairs that are completely ruined. My kitchen table has water damage. I have never seen anything like this. I have just started unpacking and I have already uncovered several shattered pieces. Did they throw the boxes around in the warehouse? I think so. This company should go out of business. Please do not use this company. The sales guy is good but don't believe him. His company cannot deliver!!!

I have moved over 10 times within the US and overseas and never had any problems. This has been my WORST move. What a horrible company with even worse customer service. I had several big furniture items missing from my shipment, and as I unpacked discovered numerous smaller items were stolen/never showed up in my shipment. I submitted a claim for the items and was notified my claim was denied basically because I had no proof and could not tie the items to a box number, which is hard to do when the items are miscellaneous items and could have been in any box. I am absolutely disgusted by the disregard of this company with the way mine and other people's items are just stolen/"misplaced", items that we work hard for, and someone just comes and takes them because they think they are entitled to them, and no one is held responsible or accountable for it. SHAMEFUL!!!! I have and will continue to let everyone I know what a terrible company Allied is and how something as fragile as trust is betrayed in an instant.

We contacted Allied moving, they sent us movers from this company. 1. They brought a truck that was too small for everything we told them we were moving. 2. They brought a truck that didn't have the correct ramp they needed to load the motorcycle that they were told they would be loading onto the truck. 3. They wanted to drive the motorcycle up the ramp (the wrong ramp). If you own a motorcycle then you know how ludicrous of an idea that is given that it is a 700 pound motorcycle, and it was a 3 foot wide ramp. 4.They wanted to push the motorcycle up the ramp (the wrong ramp). Again, an impossible idea given that the ramp was too steep and the motorcycle would have bottomed out at the top. So after being educated by our neighbor, they decided to go back and get the right truck. 5. They wrapped the wood furniture in paper. They brought professional moving blankets, but instead decided to use paper. 6. They dragged the wood furniture along the floor, destroying the wood. 7. The movers themselves obviously had zero training whatsoever, noted by the fact that they paid no attention to their surroundings, dropped items on other items and destroyed the majority of the items that they were moving. The damage they caused vastly outweighed the cost of the move itself. Avoid this company like the plague.

Negative 5 stars is what this company deserves. I am currently in the process of a move from north Florida to north Georgia. My delivery date was scheduled for May 31-June 1. June 3, I was notified I would receive a "partial" shipment that day. Not to worry though, the only thing not arriving was patio furniture. And they were taking a whopping $300.00 off my nearly $10,000 bill. I called to speak to the local manager, Andy, to find out when the rest of my shipment would arrive. Gutless Andy refused to take my phone call, yet I could hear him whispering to his secretary as to what to say. When I told him I could hear him, he picked up the phone. I was offered $500.00 off my bill and told that's the best he could do, because it was only 1 day late, wrong 2 days late, and missing was unimportant items, wrong, all my items are important to me. I was then told I must pay my order in full or he would direct the driver to leave with my household goods. Now comes the good part, my new Samsung washer and dryer are destroyed, crushed by having something stacked on them. The washer is missing a clean out door. Both look like they were tipped on their side and drug across a concrete floor. An end table destroyed, a new sofa with two holes stabbed in the sides. Multiple other damage. Here's the kicker, only 1 bed of three was delivered, no bedroom furniture for my wife's clothing, no dining room table, only 2 of 8 dining room chairs delivered, no recliner, no kitchen plates. But I did receive 2 boxes that don't belong to me. It gets worse. On my next call, Gutless Andy takes my call and says the rest of my shipment will be delivered Saturday, June 11. 8 days from now. I informed him that my son is flying in from California and my daughter, her husband and daughter is flying in from London England on Tuesday and I have no beds or chairs for them. Sorry, there's nothing I can do replies Gutless Andy. I have since talked to Gutless Andys boss Brett who is trying to resolve this issue. They offered to reimburse me for "rental" furniture or for enflatable beds, but the delivery date will not change. I informed Brett that their insulting offer of $500.00 will not stand and I demand a full refund plus replacement of my damaged and potentially lost items. Fat chance. We'll see. This post will remain on this site until I am satisfied. I don't expect to ever remove it. Allied Van Lines should disassociate itself with this group immediately. UPDATE: June 11 has come and gone. No furniture. June 12, gone, no furniture. I threatened to sue. So far no one from Coleman will take or return my phone calls now, due to my threat of litigation. Today is June 13. So far, no furniture, no scheduled delivery. I'm done being nice. My attorney will handle it from here. But I will keep you updated. UPDATE: June 14, movers arrive! Antique china cabinet, glass shattered. Yard swing set made of pressure treated 4x4's smashed to a pile of rubble. 3 king size box springs missing. 1 King size mattress missing. Whereabouts unknown. Every piece of furniture has some damage. Deep freezer has large dent. Etc, etc, etc. 4:30p appointment with my attorney. UPDATE: June 15, met with attorney yesterday. Wheels in motion. Further inventory revealed queen mattress missing. So far, on the inventory list, several boxes or items not delivered, whereabouts unknown, contents unknown at this time. Oh, and again I was delivered a box that is not mine and 2 twin size box springs with the Sams Club still attached that are not mine. Mine were King size and matched the mattress.

I am copying the review I gave for the Kansas branch of Coleman American because these are the two branches that handled my move and screwed me over. Do NOT use this company! It is a waste of your time and money. We used them to move from Jacksonville, FL to Olathe, KS. Things seemed to be going fine until it came time for our stuff to be unloaded at the new house. We were told by the driver that when he picked our stuff up from the warehouse in Jacksonville, that it was all sitting in a giant water puddle. This was evident by the water damaged boxes, bed frames, and desk. We were upset, but have purchased full coverage, so we just thought it was be an added hassle to a move. Once the claims person came out, they gave us $25-30 for each damaged object...all pieces that cost $250 and up. They said since they were not damaged beyond repair, that was all they could do for us. Then they said they would repair or reimburse us the full cost of our wine cooler that worked when it was packed up by them, but was broken when it arrived in Kansas. Today I received a letter in the mail stating that since there was no visual damage to the wine cooler, they are not responsible for it and will be giving us nothing. I find this all completely ridiculous. We have barely had that wine cooler for 5 months and now it's a giant paper weight. I plan to file a complaint with the Better Business Bureau, and encourage everyone I meet to use someone else. I also suggest not using Allied in general since they are the parent company.

When we got our shipment, a table was broken in half and a whole entire crate was missing. They claimed that Coleman is not responsible for the crate since it was "overflow." However, they still took the crate from us in the first place so they are. We have an entire container missing out in la la land. DO NOT USE COLEMAN!

Do NOT use. Ever. Coleman Allied Jacksonville did not deliver & cannot find an entire crate full of our items worth at least $1100 that includes our children's favorite toys, family mementos, and 6', 8', & 24' ladders, which would have been hard to "lose." We were told by Jeff Ryba, our moving coordinator, that the warehouse manager could not find our missing crate or items and that we should begin the claims process. The claims department offered us $84 in compensation. Extremely disappointed with the service we've received as well as the lack of communication and helpfulness with our "missing" items. Jeff Ryba is impossible to personally reach on any of his provided telephone numbers and his eventual responses come sporadically and always via email. The warehouse is not helpful and repeatedly left us on hold for 30-45 minutes, never returning to the phone. The movers themselves were 3 hours late reaching our old home to pick up our items and they did not call beforehand to say that they would be late. A television box we paid $100 for was not present on moving day, but we were assured, by Jeff Ryba, that the warehouse would safely box our television upon receiving it; the warehouse cut open an old refrigerator box and wrapped it around our 70" television with tape instead. It took well over a month and a lot of work on our part to get that $100 box refunded. The movers also lost all of the hardware for our beds and dresser mirrors so we were left to sleep on the floor in our new home and had to spend time searching various hardware stores for the hard-to-find bolts required to put our children's beds together. In addition, the movers ran out of "Household Goods Descriptive Inventory" sheets, so they did not inventory all of our items at pick-up that Jeff Ryba had previously inventoried at walk-thru...many of the non-inventoried items are now gone. Communication is virtually non-existent with Coleman-Allied. Customers left frustrated, disappointed, & without many of the items we paid to have delivered. Children left heartbroken. Coleman Allied is an expensive mistake.

One star is way too high for this company. They moved my home with no regard for my belongings. The dropped furniture and dragged it on the ground. They moved electronics and tore the plugs out of the wall. They smashed a granite table top, gashed wood tables, broke glass shelves. It is unbelievable how poor this company is. Please be aware this is an Allied Van Lines company, I called Allied and they sent Coleman. When I called Allied back to report this, they told me, 'we have no jurisdiction'.

Would give zero stars if I could. There is a huge lack of customer service, efficiency, accountability, and integrity within this company. And now I can add possible theft to that list since my washer and dryer mysteriously disappeared along with four patio chairs. Not surprising the movers looked like criminals. Over the past 2 and 1/2 years I have had several problems with this company at the Jacksonville location. First I was supposed to have an automatic payment taken out of my checking account every month to cover this account which was never implemented and so I went several months thinking that I was all squared away with my payments when in fact no payments were going to my account. Then after a considerable amount of time I was notified that the billing department never charged my credit card for the moving fee of $500.00 which I was sure that I had paid. The billing department tacked on the extra $500.00 to my balance. December 2013 I was going to Virginia to see my family for Christmas. I contacted the office to notify them I would be coming in to get a few winter things out of storage. They said "OK no problem" and explained that they would be closed until after Christmas. Because of this I waited till December 26th and missed Christmas with my family. I drove 8 hours to Jacksonville from Marathon to get my winter clothing and was told I could not access my unit because of an outstanding balance of $1,000.00. Then was forced to proceed up north without any winter clothing. After this incident I began doubling my payments for the next 5 to 6 months so that I could bring my account to a zero balance. After 6 months I called to inquire of my account balance and was told it was still $1,000.00. This is not mathematically possible! I was told by the billing department that I had to get my bank statements and prove to them what payments I have made. I had to research 2 years of bank statements and fax them to your billing office. I gave them a few months (which is more than adequate time) to apply the payments that I proved that I made to my account. I called again this past October for a new balance and to get a quote on having my storage moved to Fort Lauderdale FL on the first of November. This time I was told that I still owe $900.00. This is again is mathematically impossible and no one ever got back to me with a quote even though I have called back three times! I have been living in Fort Lauderdale for two months now with no furniture!!! December I called to make a payment and inquire about the balance and moving quote could never get anyone to answer the phone which in my experience is typical of the billing department. I eventually left a message stating that I gave authorization for them to charge my card that they have on file $200.00 and to please call me if there are any questions. I never got a call back or a charge on my credit card. When I scheduled my moving day I was told it would be 8 AM maybe 9 AM with the morning traffic. I took the day off to be at home for my shipment loosing a day of wages. I was then called by the movers that informed me that they were going to Miami first because they scheduled another move on the same day. I told him that I was given a time of 8-9AM and that I arranged to be off from work and I am on the way to Miami why not stop at my place first instead it did not make any sense. But I was told that was what the office wanted and it would now be 12PM before they arrived. At 12;30 I called again to see where they were and in the same breath the driver said we will be there in 30 min, an hour and a half, 2 hours. lol They did not arrive until 6PM and were not finished till 11PM my neighbors were furious because they had no where to park after coming home from work and I lost a days pay for nothing. On top of everything my washer and dryer were missing along with the patio chairs. My bed is broken so the side rails and the footboard are useless, my china cabinet will not close, and several items in my shipment were full of mold. I called them to open a claim and they just keep giving me a 1-800 number to another company who handles the claims and wont look for my missing items. The claim company is just as useless they were supposed to email the claim form and it has been 4 days and 4 phone messages later and still nothing and it is not in my junk mail. Worst moving/storage company ever!! Take my advice do your self a favor and find a different company!!