So this company would have received ten stars if yelp would let me give that many; however 5 will have to do. Let me start with the positives: the two men moving my stuff were really friendly, and moved at a satisfying pace (paying customer wise). They were very respectful and polite and represented their company well. I also really enjoyed speaking with the manager as well as another woman (Liz) who were very helpful and accommodating. This seems like a company that really wants to do right by their customers and coming from a family of past and current business owners, I grew up with the same mentality of always pleasing the paying customers. So great job there. My only (now) neutral point was that there was a math error and I was overcharged. However, I called up right away and the company was really outstanding in fixing my issues. I felt very confident about what I was paying for with the information and time stamps provided. The manager made sure things were rectified in my favor, which I thought was really genuine of him. Like I said, I come from a family of business owners and therefore my standards for how clients should be treated are quite high and from start to finish, DN Van Lines has gone beyond what I expected. Now, I still have to have them move my items to my new house in another month from now, but I'm confident that my review at that time will be another 5 stars! Thanks DNVL!

Where is the zero star option??? They broke my 50 inch Lg TV and refuse to do anything about it. I could have broken it myself for free!!! Now I have to replace a $800 TV and it cost me $450 to move!!! They did not offer the insurance when we made the appointment. Be careful and do your research!

DO NOT RISK IT! They arrived 2 hours late to transport from Tampa to Jax. That was okay, but once in Jax the driver hit our apt building and caused $3,000 worth of damage. It happened on a Sunday so I was unable to report it to my leasing office until Monday. When the leasing agent got in contact with customer service (Odedd) out of the base office in Mass. he reported that the driver (Brandon) and other mover (Shaun) stated that they didn't hit the building. I'm dumbfounded that a company would hire such dishonest people. We are in the process of taking them to court due to us having witness statements and proof of the damage. Please be careful if you decide to use this company!

From start to finish, the experience was great. Maayan, my move coordinator was so helpful in getting me setup with a move appointment in such a short amount of time (I called her back Friday morning for an appointment on early Tuesday morning). Of the places I've researched, they ended up being the most noteworthy, the most reasonably priced and the one most willing to move my items in the middle of July to my new 3rd floor apartment, with no elevator. Brandon and Chris gave me a courtesy call before they came to let me know they were on the way, which is always nice. I was taken aback when they pulled up in a Penske truck as I thought they had their own truck fleet, but whatever, as long as the job gets done. They were very pleasant as I walked them through the house showing them everything I needed to move and they got right on it, wrapping the heavy, cloth, and fragile items in blankets. Brandon made small talk with me as he was working and that put me at ease. I told him that I only wanted the clothes in my closet to be packed up but when I went to check it, they both packed everything in there up! I wasn't upset as it didn't cost me extra and that only meant less for me to transport (I still had more stuff to move but I decided to do that myself.). They followed me over to my apartment, got everything up the steps, and reassembled anything that was taken apart. They were very careful about going around corners and didn't hit any baseboards or walls. No rushing through the job at all. They took one break halfway through as like I said, it was the middle of July and it was HOT. The final price with the packing materials was waaaay less than I thought it would be and I was very happy about that. I thanked them, gave them a nice tip and they were on their way, Central Florida I believe Brandon told me. Wow. I'd definitely recommend them to anyone. Took under 3 hours.

Hopefully this review will stay on line. I was sent an email to review DN Van Lines and when I filled out the truthful albeit horrible experience with DN Van Lines, it was deleted. I noticed from this that the last review was last year, which also explains a lot. I hired them to move me from Jacksonville or Orlando. I had six weeks before my apartment was ready, so I placed my things in storage and I paid every month... including two months AFTER they "moved" my things out. I had to call them every month to remind them that I no longer rent with them. The day of moving, they were supposed to be there by 8:30 am, when I saw NOR heard from anyone at 12:00 pm, I called the office and they were surprised that no one was there. I then received a call from Charles (Chuck) who was a manager that the truck never started so they had to get a new one. This is understandable, but please call the people to let them know as they don't wait AND miss an appointment I had in Gainesville at 3:00 pm because they never left my apartment until 3:00 and it is a two + hour drive to Gainesville. When I moved into my apartment, I called to have them move my furniture down. They arrived at 2:00 pm, but had THE WRONG FURNITURE. Again, I spoke to Chuck who was responsible for getting the correct furniture on the truck. They would have to drive to Jacksonville, unload that furniture and load my furniture and head back. They finally arrived at 10:00 pm and RUSHED through getting my furniture into the apartment. They threw my memory foam mattress, that was 2 months old before going into storage and had broken down and had lumps all over it... they stood it up on its side and ruined the mattress, onto the bedroom floor and didn't put the bed together. They placed my 200 lb dresser on its side in the bedroom, as a woman living alone, I had to have my maintenance crew come help me put the dresser on its four legs and put my bed together. Several pieces of furniture NEVER arrived and those that did were scratched, dinged, dirty, ruined; chair cushion of dining room chair was burned with something-had to throw chair away, coffee table arrived in four pieces and the two drawers that went into storage never came back out, a 4' x 4' lazy susan I put my TV on never arrived, a plate hanger my grandmother gave me from when she got married in 1905 never arrived, several boxes, 5' x 5' pictures were kicked out of their frames and scratched all around (but at least the glass stayed in tact). I was living out a suit case and working a lot of hours, so when I finally contacted them to tell them about the damage/missing furniture I was never told "sorry", "we will take a look and see if any of those things are still here", etc., but that it was too late for me to file a claim. I have moved several times across several states and these guys are without a doubt the worst MOST unprofessional people I have EVER come across and as someone who has worked in Customer Service for 30+ years, that is saying A LOT!!!! I always compliment people when they do a good job or go above and beyond and have a tendency to let bygones be bygones, but this was beyond the pale. They were awful enough that this is my second horrible review and like I said, I hope this one will not be deleted because people in Jacksonville need to be wary of this company on ALL levels. I rated them a 1 star, because there was nothing lower that would register.... STAY AWAY FROM THIS "MOVING COMPANY" (I use the term loosely).

Had some issues, but a manager and I came to a mutually beneficial solution.

Absolute nightmare from phone call to finish. Maayan did not give me adequate information. I moved on Sunday had to pay cash as I could not get a certified check on Sunday. Moving men two boys 21 and 23 ? Insisted I sign papers prior to moving the furniture. Asked what I wanted wrapped and then didn't comply. Damaged my refrigerator that I need a new door. They only put a blanket over the top. Apologized and lied telling me not to worry they had insurance. Then spoke to Charlie their boss who told me I was insured. They held my furniture HOSTAGE until I paid cash up front. Then yesterday Monday I get an email from a man called Oded Carmi, who told me I stole the waiver that he claims I signed waiving there responsibility. Also an email was sent to me according to them with my agreement to these terms. I never signed and returned this agreement. Last but most ridiculous of all Mr Carmi claims I did not request insurance, or wrap items and tape for an extra fee! I am 64 years old and have moved several times. Never have I had to buy tape or ask for insurance that wasn't offered to me. THIS COMPANY CONSIST OF THIEVES. DO YOURSELF A FAVOR AND DO NOT HIRE THEM. I AM CURRENTLY REPORTING THEM TO THE BETTER BUSINESS BUREAU AS WELL AS FILUNG A SMALL CLAIMS ACTION AGAINST THEM