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Jacksonville Elite Movers Reviews Add review
#5966 Jeniah J.
24 February 2016
Jeniah J. to Jacksonville Elite Movers
I paid $90 for a Living Social deal for two hours of moving with two guys and a truck. When I set up my appointment, I was informed that I would be charged an additional $139. Not only that, but I was given a window from 1-3pm and the movers arrived at 4:20. I wasted a large chunk of my moving time waiting around for the guys when I could have been running boxes over or unpacking. The only reason I have them two stars was because the guys did an excellent job once they finally arrived. I am very disappointed in the excessive additional charges. These should be listed on the voucher at the time of purchase.
Communication: 1/5
Professionalism: 2/5
Quality of service: 2/5
#5967 Tony B.
16 November 2018
Tony B. to Jacksonville Elite Movers
I'd give this place a negative star if possible. We hired Jax Elite Movers via Groupon and requested a Sunday move. Over the phone they were accommodating and told us they would be there between 2-4 on Sunday for the move. They immediately redeemed the Groupon so we were under the impression we were good to go. On the Sunday of the move they were a no show. We called repeatedly and left numerous messages during that day. No response. We were force to scramble and hire another company. It postponed our move two days. I highly recommend you look elsewhere. I wish I'd read their Yelp reviews before hiring this company. BEWARE!
Communication: 0/5
Professionalism: 1/5
Quality of service: 1/5
#5968 Jennifer L.
25 June 2016
Jennifer L. to Jacksonville Elite Movers
Beware of this fraudulent company!!! They told me that I had to pay 302.10 in addition to the 99 I paid on living social. This company marked my voucher redeemed then I asked them if I could have 3 movers they of course. When I confirmed the move date and had to pay for the additional mover they got into my card account charging my account another 800 total the day of the move and didn't show up. I reported it to my card company and the BBB and even got a no. From an employee of this company and reported her as well. They have several locations so beware of the name.
Communication: 1/5
Professionalism: 2/5
Quality of service: 1/5
#5969 Janet H.
15 June 2016
Janet H. to Jacksonville Elite Movers
This company is nothing but a scam. I called the number on their website and it never went through, it would always say unable to complete this call please try again no matter what time you called. They never replied to my email until the day before my move. They were supposed to be there 6/7 between 12-2 pm. And never showed. We had to call random numbers until we got their company. They ended up coming after 6pm in a u haul after I paid 1hr travel time of $90, $4.58 for paying by credit card, $1.58 for a tire fee and $1.25 for oil. Then $50 for fuel-$153.90. After they removed everything they presented a bill for $291- for an extra hour. They are total scammers, please please stay away, they bill under Roovet.com, living social has dropped them from their site.
Communication: 0/5
Professionalism: 1/5
Quality of service: 1/5
#5970 Lina W.
29 April 2016
Lina W. to Jacksonville Elite Movers
Please just save your families time and money and go elsewhere. Very, very unprofessional and disorganized. When I originally called their 203 number I did not get a good feeling and the gentlemen who answered the phone was not very customer service oriented and not helpful at all. Since I had bought their $90 coupon for 2 guys and a truck with two hours worth of Moving, I just decided to stick it out. The two hour window really means they are going to get there three hours after the initial start window. Called and said they were leaving at 6:50 and got here are 8:25 from their Atlantic office to San Pablo. That is a 30 minute drive at most with bad traffic. Arrived in a rented u haul. Smelled like weed. (I don't care about the weed just the fact that they had probably just taken 15 minutes to smoke it right before our move does bother me) - Their website advertises "two professional movers". These guys were not very experienced at all. Not worth your money. On top of the $90 I already paid they charged $120 to my account before the services were even performed and before the guys even got here. This is only a quarter of the story. - Just don't. Good lick on your move!
Communication: 0/5
Professionalism: 1/5
Quality of service: 1/5
#5971 Kara B.
19 October 2015
Kara B. to Jacksonville Elite Movers
I would not recommend these guys. I purchased through Groupon 2 hours for $90.00. I tried to book the move online and called later to confirm the time and was told it was not booked because I had not paid. Well good thing I called to confirm since there was no indication I needed to pay up front. Anyway, I went back and forth to get it booked. On the day of the move they showed up 3 hours late. I called the cell phone they have on file and the fellow answered the first time and told me they were on their way and would be there in about 30 minutes. Well, after another hour I was trying to call again and no one answered the phone. I kept calling and no answer, no return call back. Finally when they should up I was told they were late because I booked at the Ponte Vedra office. Well, I called the only number available so why would they book out of Ponte Vedra when I told them I was on the Westside and was moving to Mandarin? Since when does it take 3 hours to drive from Ponte Vedra anyway? So the guys that did the move were very polite and courteous but kept telling me that they did not have the equipment they needed and that they really needed 3 guys doing the job. I moved into a 2 bedroom apartment with about 1200 square feet so I don't think you could say it was a really big move but somehow it took more that 9 hours and ended up costing me over $700.00. They damage and end table by knocking the corner off of it. I filed a claim and was told I would be compensated .60 per pound. I have yet to receive anything and it is coming up on a month, but I would guess this end up being about $15 so I am not sure what good that will do me anyway. I just found their service to be lacking & way too expensive.
Communication: 2/5
Professionalism: 1/5
Quality of service: 2/5