Recently used this company to move. The guys were professional very nice. Because of elevator problems in my building the job ran over the estimated quoted amount. I would still recommend the workers I had.

I wish I could give this company a zero star but Yelp won't take it. Dishonest sales people. Actual movers are thieves. I have 2 bad experiences with RDM. In 2008, they moved me from PR to Houston and the movers stole by Apple electronics. In 2019, they scammed my mother by accepting a credit card for down payment at time of pickup and then refused to accept the same card in order to schedule the delivery. Patricia Bonilla never told us verbally or in writing that the delivery was cash only for payment. I called the offices and spoke to 4 different people who either refuse to give their name over the phone or simply don't care to help or resolve any client grievances. Exceptionally bad service. Do not recommend to anyone, not even evil people.

My parents used this company to move from Florida to Texas. The parents do not speak English and they don't use Yelp either. The only way anyone can fall in the trap of hiring this awful scheme. It's been 4 weeks since they promptly picked up my parents entire home but obviously they still have no idea where everything is or when it will arrive. Obviously this review will not help anyone because they are not scamming people who use Yelp. They scam those who don't know better. NO USE ESTA EMPRESA

This company is a SET UP for a SCAM! Do not spent a cent on your money, DO NOT. Starting with their policies which where totally false, spoke with a man named Rodney who told me to pay a the most overprized guarantee policy just in case. However the guarantee i spent in, was a total waste of money because when the boxes came in many valueble pieces were destroyed. I've been trying to contact them various times, but yet again I go straight on hold, or even worst, voicemail. This should me consider even ilegal to be scamming people so lightly, if a company guarantees moving your furniture safetly then they should at least pay for the damages of the moving goes wrong ( like mine did), instead they offer me $150 to repay all the damages that will never sum up $150. This company is a joke, thats why i invite all those who like me, have been scam, to recollect receipts are persue legal actions.

STAY AWAY FROM THIS OFFICE THE COMPANY IS GOOD JUST NOT THIS LOCATION !!!!!! HAVE TO GIVE IT A STAR BECAUSE IT NEEDED IN ORDER TO LEAVE THE REVIEW IT DOESN'T EVEN DESERVE THE ONE STAR ‍ Where do i start , first thing its a SHAME THAT SUCH A REPUTABLE MOVING COMPANY allows this office to remain open , they are in seriously need of new office management i was told that the the manager of that location is the son of the founder and i was horrified by knowing that this office runs the way it does , the customer service from answering the phones to the delivery techs not all of them but more than one its a problem , when you call they take a message they are able to give you information on when it will be delivered the manifest got there about 2 weeks ago and still now delivery date , they give you an general email to inquire information an email that was never returned. not doubting the company had great experience with the NY office more than 10 years ago and the Miami office has bad reviews and for a reason .

After contacting Mr. Rodriguez, I was informed that the new delivery date was August 15th. Today, August 14th, they called to give me another pitiful excuse of why they will not be able to deliver this week. It's taken them two months to deliver a moving shipment from Florida to Missouri. Yet no one takes responsibility or offer any type of compensation. Save yourself the headache and go read their reviews on BBB.

This company is a SCAM! Do not let them rob you of your money, they have the absolute worst customer service and treat you with such disrespect when you call to ask them about everything they ruined, if they even bother to pick up the phone that is. ALL they do is send you back and forth, no one is in charge apparently and you just have to call every single office and pray someone picks up and has some knowledge and respect to speak to you. They damaged all of my items and lost my boxes and don't even have the decency to speak to me OR to repay me from an insurance I purchased to protect myself from this type of thing, they are the worst. NO USEN ESTÁ COMPAÑÍA, SE VAN ARREPENTIR. Gave one star because that's the lowest it can go but they deserve to go out of business, I am in shock at how this company works.

Worst Company. They picked up my stuff in Puerto Rico to deliver to VA over 2 months ago and haven't heard a thing about it and no one will contact me from the company. My husband and I are moving across the country at the end of the month and having our stuff picked up on Dec 11. Are they going to ship our stuff out to Oregon on their dime since they were late? Of course not. They left me with no tracking number and didn't put any of my contact information into their system. Enjoy all my belongings Rosa del monte, because I'm sure I'll never see them again.

Absolutely Horrible! These people were suppose to pick up my things on the 14th of December, but they never showed up! I got a phone call at the end of the day stating that they had an emergency inspection for the truck and that they couldn't make it!! My apartment lease ended the next day and I was assured they would be there at 9am and I asked my building for more move out time and I reserved the only elevator again for a 9am move out. I got a call at 10am stating that there was traffic on i95 and that he didnt know if he was going to make it! After a lot of arguing with him and his office (who took his side again, I think they're related to the owners), the man showed up with his son at the end of the day. I had a king tempurpedic mattress that I asked them to crate and they refused. They wrapped it in paper and then created a thin box around it. My bed just arrived to my home in Puerto Rico and it is completely destroyed because of the way they wrapped it. I have moved this bed with Rosa del monte from PR 3 times and it always gets to the states perfectly! Now I have to fight for them to pay me for a new bed and I will take this to court if need be. That bed was extremely expensive and I will not let them get away with it. The BBB is my next call. Stay away!

This company SUCK! Dont use this company, they do not care about your stuff and will not keep their word. We talk about picking my stuff on a specific date but never showed up. I had to pay a full month on a storage unit because this company LRDM never did what they said they where going to do, wen we call them they said that they had to wait until more costumers requiere their services around my area so they could come and get my stuff WTF!!! We already had talked about where i was at and the day i needed my things gone. I was already in another state and had to call a friend so he could help me and pay for the storage unit since they would not take payment over the phone. NEVER AGAIN I WILL HIRE THIS COMPANY.

DO NOT USE THIS COMPANY!!!!! I moved from Florida to ny they came on time to do the pick up and told me it would take two weeks for my furniture to get to my new home. 2 weeks go by now going on 3 I call they don't know where my things are located. They tell me they will call me back that never happens. Basically I had to chase them for 2 months to finally get a bs call that they called the wrong number in which they said was on the receipt so I thought ok understandable but........ When I look at my copy of the receipt guess what??? It was my number indeed they lie and bs you over and over. I finally got my furniture 2 months later and thank god nothing was broken. The customer service was the worst I ever experienced. I would never use or recommend this awful company to anyone. I posted a review on their site and now on here to help others not make the chose I made. BIG MISTAKE!!!! I don't even want to give them a star but it won't post otherwise.

This was by far the worst experience with a company I have ever had in my life. I was completely taken advantage of from the beginning. I had a short move from Miami to Atlanta and it took over a month for my things to arrive. They changed the pick up date one day before it was scheduled which was very inconvenient. I was charged for something new every single time I contacted them. The employees were rude on the phone often talking over me and not letting me finish sentences. They bulk up many orders in a giant truck so when it arrived it did not fit in the building. Their solution to this problem was to make me rent a Uhaul on top of all the extra charges I received. They refused to help me bring the items upstairs after that and many of my belongings were broken including a very time consuming piece of artwork I made that I spent a lot of money to get extra bubble wrapped. Bottom line is, they do not care about their clients and will use your belongings as a way to get every penny they can squeeze out of you. Do not trust this company.

Worst shipping company. I was quoted for a certain price to move my items from Dominican Republic to Miami, and once my items arrived in Miami, they raised the price and told me to either to pay up or have my items confiscated by them. To everyone considering this company, dont use them. Find other ways to ship your belongings. These are dishonest, unprofessional and hard people to deal with.

I hired la rosa del monte to move my belongings from poughkeepsie, ny, to ocala florida, and i was asked by them to buy a 175.00 insurance to cover whatever, they won't cover, so i went ahead and bough it. when the made the delivery, one of the things they packed was broken, and after they left,, we started to unpack the rest of the boxes, and found out, that there was no a box, that didn't have one or two things broken, I called them, and told them about, and I was told, that they weren't responsible for what have happened. I will advice any one that is going to move, not to hire la rosa del monte, they are a very bad company to deal with, they are vey irresponsible and deshonest people to do buisness with.

As a veteran who's moved a lot and used many different moving companies, this is a nightmare! I chased them for 3 days in order for them to give me a quote. While I shopped around and called them back to finalize the move, it took me 5 days for them to call me back with a different quote. I accepted since they did have a better price. We agreed on moving on a Friday. I'm sitting around waiting on them on Friday, frightened because my storage closes at 6pm. I call and ask for the manager and they claim he'd be in 45 minutes. I called 40 minutes later, CLOSED. Am supposed to leave the area on Monday and now I have 2 days to move my furniture. WORST NIGHTMARE MOVING COMPANY!!!

If you want to receive your items broken, go ahead and use them. I really don't know how these people are in business. And don't think you'll get reimbursed for any damages either. Stay far away and find a reputable company, for this is not it.

DO NOT USE THIS COMPANY!!! Do yourself a favor. To start with on moving day they were supposed to arrive in the morning but did not get to our building until 4PM. Because of this they didn't finish until very late and our building fined us $200. They didn't care even though it was their fault that they were 6 hours late. They didn't provide a contract - we signed the papers that showed the boxes and the items that were packed but no contract to show for it. Upon delivery, they presented a contract that we had NEVER seen or signed. They told us that we had to pay an extra $250 on delivery for interest and some other bogus charges. When I tried to fight it, they refused to deliver our stuff. Finally, they broke one of my favorite items and I have no recourse. They insisted that they didn't break it. They aren't trustworthy at all. Sooo disappointed!

My stuff got picked up august 1 from Puerto Rico to Dallas, TX. To this day October 13, I'm still waiting for my stuff to get here. I call every week and they tell me a different story. I lost all credibility to this company. My advise, pay extra with another company and get your stuff on time and safely. They promise and don't deliver, their excuse is that is on the contract, they are not responsible for how long it takes or even if there's any damage (the sales man never mentioned any of this).. Oh and their intial quote was $1,750 and at the end end was $2,100I hope my stuff gets here eventually but I highly doubt it

The absolute worst!!!! Was late on pick up and and delivery. Lost time for work waiting around and then said would adjust by $25.00 after already adjusting for $25.00 the day before expected delivery! If I good give negative stars I would because this has sucked the excitement out of our move. NEVER USE THIS BUSINESS! shandy and unreliable!