This is my second time using pick up movers. Let me tell you: don't ever use any other company but this one if you're moving. I have been ripped off by so many movers, had my belongings held hostage for a higher price... You name it it has happened to me. Then I found Pick Up Movers. They are honest, and they give you very accurate quotes, they send the nicest and best people to help you with your belongings and they do a lot more than just move your furniture. They listen to what you need and they deliver. They are honest, trustworthy, hard-working and truly just so friendly and nice. That makes a big difference on a stressful moving day! Whatever you need, they deliver. I had two very hard-working young man yesterday who seriously rocked it out with some extraordinarily heavy furniture. I could not have been happier with how they handled all the challenges of getting my furniture up two flights of stairs and into my apartment. They were just absolutely wonderful on top of being just very good people in general. From the minute they arrive all they do is work work work... You won't see any funny business from anyone at Pick Up Movers, only sincerely hard-working people who are there to make your moving day easier for you.I have recommended this company to friends and they have all been pleased.

We had a very BAD experience with the company and our representative Frank!. I would not recommend this to anyone at all. No proper communication was done when the packers will arrive, since our move dates were over weekend all the contact line were closed, had to call Frank a 100 times/texts to get a response from him about the move schedule. The movers arrived pretty late. POOR COMMUNICATION. Our actual move stuff was less than the estimated cubic feet and as we were told "Pay what you actually move", we have been trying to get in touch with them for refund but no one is responding to our emails/calls. Just a money game for them. Also the mattress was incorrectly folded and got scratches on the table. Overall a really a bad experience. WILL NOT RECOMMEND AT ALL!!!!!

Very unprofessional experience with this company. Hire different company or risk unprofessional or no service at all with this moving company.

WARNING!!! Company - Gave me a quote only to change the price on me 5 minutes later, once I was giving over my money.

SCAM ARTISTS. I cannot express to you how AWFUL this company is. They quoted us around $4k for the move and after loading the truck, doubled the amount to over $8k. I went through room by room and detailed all of the items in our home during the phone quote. The salesman, Frank, rushed me through the process, and now I understand why. He didn't plan to give me a real quote, this companies business is low-ball estimates followed by extortion. I called to discuss the situation with Frank who turned out to be the rudest person I have ever encountered in customer service. I had to ask not to interact with him via phone anymore as he was so hateful. He was screaming and yelling and name calling. Truly unbelievable. I was told we would have our items in about a week. They held our items hostage for over 3 weeks before finally delivering items of which many were damaged and destroyed. At one point, they told us our items would arrive in two days only to find out they confused our truck with someone else's. I had no idea where our stuff was or when it was coming. When you can actually get ahold of someone within the company (rare), they are rude and will not tell you any details about the location of your items or when they will be delivered. We paid an additional amount to have our house packed for us. Words cannot describe how awful this pack job was. I felt like we were on a hidden camera show. Items from all different rooms were tossed into boxes. Toilet paper in with baby clothes and pictures frames and outdoor items and dishes. Chaos. Nothing was wrapped properly, which explains why we had dozens of items broken. They charge by square footage, not weight, so it is beneficial for them to put a couple small items in a large box. I opened appliance sized boxes with 2 shoe racks inside. They used packing tape on items such as wicker baskets, entertainment units (pressed board), shelves, and my sons air hockey table so that when you peeled off the tape it destroyed the item. They carried in large pictures that were completely crushed, mirrors and picture frames rattling with broken glass...insanity. They didn't even LABEL the boxes. Packing 101. So when the movers finally arrived, we had to individually open every box to figure out which room to take them to. Even then, it was useless since nothing was organized. They smashed a hole in our wall carrying our mattress up the stairs. All of our boxes and the interior items...and I mean ALL...were covered in mouse or rat droppings. My floor was COVERED in droppings by the time everything was brought inside. I submitted photos for all broken items and the company never responded and never reimbursed a cent. This is a scam. They will quote low, double the price, and hold your items hostage. This company should not be in business. Please do not engage them.

I used pick up movers for my move yesterday and everything went smoothly. I was hesitant due to the bad reviews and having a prior bad experience with other movers (ez moving-don't use them), but I went with Pick Up and they did a great job. All movers were quick and Anthony and Roman were courteous and moved quickly to get the job done. I would use them again.

Pick up movers did a great job for me today. They showed up at 9:50 in a window of 9-11am. The team immediately took a visual survey of what was needed to be moved and then noted the time and got to work. The three men worked quickly and had my items packed, moved, and back in the new location quicker than I had estimated. They treated my belongings with care and were pleasant and polite. I had some last minute items which was taken care of without issue. They moved items down stairs and there were no extra charges. I would recommend them and use them again. For the money and the service, they gave me what I was looking for.

PLEASE DO NOT USE THESE MOVERS. They are a thieving company run by crooks. They will show up at your door completely unexpected and without notice. The movers are very inexperienced. They will damage all of your valuable furniture and deny that it was their fault. When you ask to make a claim with management, they will try and persuade you to accept cash as compensation instead. If you deny them, they will cut off all communication with you. Please avoid the headache. The price is not worth it.

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I'm not sure I can list them all on this review. We'll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn't care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn't notice they hadn't packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you'll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I've had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because, Frank a former employee of Flat Rate, who moved me out of state, told me Pick Up was better......not in a million years! Getting in touch with the BBB.

The worst experience I have ever had in my whole life. No words can describe this thing that I cannot even call a "company", it is just a mob of horrible people. The person that you will probably deal with is Pierre or the "manager" Laura. The unprofessionalism, disrespect and horrible service that we got from them and their drivers are indescribable. My husband and I hired them supposedly to move our furniture and it started from the minute we paid and signed the contract. We made arrangements with the company 6 months in advance (early January), and we were asked to give a pick up window; which ours was June 13-15. On June 15 -the day that they were supposed to show up- we were notified that the pick up was delayed to June 17 without any previous notice. My husband and I already resigned from our jobs and put the move out notice at our current place and made arrangements to move-in to our new place. The morning of June 17th, we waited all day for the driver who finally showed up at 11:30 p.m!!!!! and leaving on June 18th at 4:00 a.m!!! We were also told by the driver to put our availability date at the new destination within 3 to 10 days. Of course, we put down our availability as June 21st (the first day of their delivery cycle). When the 10th day was approaching, we tried to get in touch with that guy called Pierre and I cannot describe the horrible communication, response, carelessness. Funny that everyone that works for this company blame others (Dispatcher, driver, "manager" Laura). More than a month later (5 weeks to be precise), we delivered the furniture that was in horrible condition. Every single piece was damaged, scratched or broken; with no exaggeration, not a single piece was in an "ok" condition (The bed boards, bed side pieces, broken glass cups (A whole box). Moreover, two of my clothes boxes got very bad mold (The smell and fuzz were indescribable) I had to throw away the boxes (needless to talk about the value of items inside the boxes (jackets, winter boots, dresses, etc). The driver who delivered the stuff told me that "he is not willing to deal with this attitude when he saw me mad because "everyone is frustrated". My only answer was: You are more than a month late, brought the furniture in the worst condition a human being can ever imagine, and you are still asking me to be okay? Personal advice: Get your self a descent and respectful service and save yourself from all the extra expenses that you will end up paying anyway if you go with Pick up movers.

I wanted to thank Frank, he helped me thru this mess of moving. I had a last minute job offer and this company made everything easier. They packed and moved all my furniture from FL to IL. The crew was amazing with a smile on their face thru the whole job. Not only am I happy with their job, but also I am happy to say that there are still honest moving companies out there. Because I've had past bad experiences and I was afraid this would happen again. But Pick up movers kept their word. Thank you for your help, I'll definitely keep you in mind for next time. -ML

Found this company on Thumbtack, so thought it would be ok. I was very wrong. They should not be allowed to advertise on Thumbtack. All I can say is do not use them for a long distance move. Overcharged and left a lot of my items behind because of bringing a different truck. Scam artists.

AVOID AT ALL COST!! I choose Pick Up movers for a long haul from Maryland to Michigan. My point of contact was Pierre. At first it was fine. However the commuication between dispatch and driver was off for pick up. I had informed them prior to of a late pick however they called me during work . After some back and forth phone calls it was sorted out. This was July 7th. After pick up I request my stuff be delivered around the 20th to 23rd of July. I was not contacted by anyone around this date so I called and left a message. NO CALL BACK AT ALL. I called back 5 days later after leaving a aggressive voicemail All Pierre gave me was excuses about the Department of transportation... not the consumers problem and told me if you don't hear from me I don't know anything!! Where is this acceptable customer service??? when an email on update can clear that up. Did not call again for another week or so. I was told some one was going to call me about delivery the last week of July... NO CALL BACK. Finally week of August 6 had my mom call . Pierre informed her some one was going to call the 10th to 12th again NO CALL. Called and left another aggressive message and indicated I contacted a lawyer ( which I did) driver calls ....mmmm. Requested a manger at least three times during this ordeal, no response !! Yet still have not heard a word from Pierre. Avoidance??? Finally receive my belongings on August 14t. Discovered metal lamp broken and box with glass and fragile written all over smashed in.. AVOID AT ALL COST.

I hired Pick Up Movers to help with a small (a bed frame, mattress , a table, a chair, and 10 boxes) move from Indiana to Washington, DC. I was extremely anxious about my move but everything went smoothly! The delivery time estimate was 5-21 business days, but they were able to deliver my things within 2 DAYS! It was astonishingly quick. I spoke on the phone with two coordinators, Pierre and Frank, and they were communicative, helpful and pleasant. Pierre answered many questions that I had and was very nice to talk to. My movers were Max and Andrew, and they were fast, professional, and polite. They even helped move additional furniture within my new location, disassembled and reassembled my bed frame, and were very fast. Max was especially communicative, using text, Google Maps, and pictures to convey important information and locations. Max and Andrew picked my stuff up exactly when they said they would, and dropped it off exactly when they said they would, both with half a day or a full day's warning. In addition, the price was slightly below what I had expected and seemed reasonable. I had an outstanding experience with this company and fully recommend them.

I cannot even comprehend that PickUp Movers got five star reviews on Thumbtack. The entire experience was a nightmare. While they were nice enough during the preliminary conversation about moving logistics, it quickly went downhill after their team of two arrived. If I didn't know any better, I would say that they picked these two guys off the street without any knowledge of moving family possessions. First of all, they arrived two days later than planned. I waited home for several hours each day waiting for them to arrive (in a house that was already packed and ready to go). They finally arrived on Saturday (around noon) and told me that they could complete the move the same day. I was skeptical but took them at their word. They worked late into the night on Saturday but did not finish. They came back Sunday (again close to mid day) and told me that for sure, the move would be completed. I had to leave the house because of all the damage that they had inflicted on the home that I had just sold. They did not bring hand trucks with pnuematic wheels so that everytime they had to bring something down from the upper levels of my townhome, they were slamming these wheels on my hardwood stairs, not to mention the significant damage that they created to the walls. Getting back to the move, they finally finished moving in the wee hours of Monday morning. The house was left in a mess with their debris from tape rolls, the material that they used to wrap furniture, and boxes that they decided not to use. It took me half the day on Monday to clean up after them. It was the worst move ever, but I was happy that they were gone and I could now get my house ready for walk through. $800 in damage was inflicted on my home that was move in ready. Thankfully, my real estate agent came to the rescue and was able to save the day. Her comment to me is that this was the worst move she had ever seen. Of course then she told me that she wished that I had asked her about professional movers that could have completed the job without damaging the house. I will now get to the most disturbing part. I should explain that I am a musician, and I was entrusting them to move my Steinway Baby Grand Piano as well as my Mittenvald Double Bass Violin. While I had talked to Frank about moving my instruments, he told me not to worry. His movers had experience in moving delicate objects. When I asked them when the others would arrive to pack the Baby Grand Piano, the movers told me that they could do it with just two. WARNIING - it takes more than two people to remove the legs of a Baby Grand Piano (and without a paino board - it is almost impossible). I left the house as I could not bear to watch. Somehow, they were able to cobble together pieces of cardboard to support the piano while they removed the legs. I do not reccomend that anyone should allow two men to move a piano. But my worst disappointment was during the transport from Maryland to Florida, they must have dropped my prized double bass violin that caused $2,200 in damage. The Violin repair shop told me that all of this damage was recent and caused by either dropping the instrument or some other mishandling. Frank (the guy from pickup movers) had the audacity to call the Violin shop and tell the repairman (that has been in business for more than 40 years) that he does not know what he is talking about. Frank is not only a moving expert, but apparently is also a specialist in Bass Violin repair (NOT). They also packed framed art in boxes that were not appropriate for framed art (some limited editions, some family portraits), but the glass was shattered into a million pieces. The crew that re-delivered my belongings to Florida could not believe that the mover crew in Maryland had done such a poor job of packing. Needless to say, I would not reccoment Pickup movers to move anything, and if you do, well - you've been forwarned. It would be great if I could post some pictures. You would not believe it unless you see it.

Avoid Pick Up Movers! They showed up 6 hours late, having made the decision to ignore my pick-up time in lieu of making another stop first. I had specifically asked for English speaking movers. Instead, two Russian speaking movers showed up. One spoke a little English while the other knew no English at all. When they first got there, it took an hour for them to situate the rear lift, which I had to pay for. My landlady tried to explain that the driveway was new and the lift was scratching it everytime they dropped it. I had to finally solve the problem by putting a moving blanket under it. After the argument with my landlady, the non-English mover made fun of her and laughed at her which was bad because that could have resulted in my losing more of my security payment. They packed up and finished at 10 pm. They picked up the last remaining things and put them in boxes marked on their manifest. One box I paid for had a shipping blanket in it! They failed to bring the 5 picture/TV boxes that I paid for, instead used a makeshift set of boxes to protect those things. Because of the lateness of the move, I had to stay in a hotel for the night and drive to my destination the next day after cleaning the old house. I was delayed for one hour because of bad weather. They called me and I said, go have some dinner and I'll be there. I got there and they were waiting for me. However, it was raining too hard to move (quit 5 minutes after they left). So, at that time they decided to go get dinner and I was dinged for another hour that I had to pay for or they wouldn't offload the furniture. They brought my things up but failed to reassemble the TVs saying they were 2 hours late with someone else's shipment. I asked about the fact that they were 6 hours late with me and they just shrugged. For a week I asked the company to have them come back out and reassemble the TVs. They said they'd send me a check for $75 to have someone else do it. Needless to say, I still haven't received the check. I'm surprised Thumbtack would have these guys on their listing. It brings into question all of Thumbtack's contractors. I wouldn't hire Pick Up Movers if they were the last movers on earth. You shouldn't either.

Long post but if you are considering this company, worth the read. I read all the reviews prior to booking, both positive and negative, and chalked the negatives up to just being unlucky. Unfortunately, not the case. I normally don't write reviews however this was one of the most unprofessional businesses I have ever dealt with. I'm sure the company's response to this will find a way to blame me, as they do with all their bad reviews, but I think there are a couple salient points to note. Overall there is a huge lack of communication and transparency and a very questionable business model. 1) Fine print on paperwork (that you don't see beforehand/they only give you at pick up) SCREWS the customer. Ask for copies of all paperwork before deciding to book. Quoted from the paperwork: "Generally, estimated delivery is up to 21 (twenty one) business days from date indicated as first available for delivery. Any verbal promises made regarding delivery or pick up dates and times are mere estimates. We guarantee delivery to take place within 30 business day of the date of first available for delivery (time calculations exclude days in storage)." ie. the verbal 10 days Frank says and generally really anything he says isn't true, 21 days is the actual estimate and 30 business days is "guaranteed" but since you can't control how long they keep your stuff in storage, there is actually no stated end time period for your delivery i.e .they never have to give it to you, compensate you for missing the delivery window, etc. Pick Up must contract with some other company because they have no control or knowledge about your drivers, stuff's location, or anything else. They refer to some mysterious "dispatch" at all times controlling everything. 2) Estimate does not include all charges- there are up-charges at pickup/delivery for distances from house to truck, boxes (even if you specifically ask for them to be included by sending pictures, dimensions, weight etc of what you want them to pack), stairs, elevators, etc . If you do end up using them- 3) Pay via credit card for 1st 50% even with 3% up-charge/service fee so you have some recourse should you need. Otherwise you are screwed because last 50% payment must be cash or money order. Don't expect to be given any compensation for their screwups. 4) There is barely any communication from the the company at any point. Be proactive and call/email them. I would recommend maintaining proof of all your attempts to contact, conversations etc to have a paper trail. After pickup, If they are delayed and/or at fault, all the limited communication you even have stops. No response to the dispatch email, drivers block your number and Frank will pick up the phone but hedge and refuses to give any info or contact info for who you should talk to. You get sent running in circles between him, the driver and emailing "dispatch". The real problem with this company is Frank and the mysterious "dispatch". The Frank that you get to speak to when considering the company/booking gets 4/5 stars for his friendly demeanor, willingness to work with you and make you feel like this is a very personal move. The impression he gives is that you will be picked up at the beginning of your 3 day pick up window and your route is so common that you will be delivered sooner rather than later. He also constantly mentions a 10 day delivery window VERBALLY (which when you read the contract doesn't mean anything/isn't binding). The Frank that customers get after signing a contract is more gruff, less willing to be on the phone and explain things. The Frank that you get after your things are picked up and you're stuck in limbo is a 1 out of 5 stars. He becomes completely "my way or highway", whatever he said goes. He wont listen to you, wont let you a get a word in and wont even be able to tell you where your items are located at any point in time. All the while he says that he is giving you facts. LOL So, not only did I (or apparently he) never know where my things were, his mysterious "dispatch" sets routes basically every night before for the next day and so you'll never know what going on. Everything is dependent on other people's moves, which I understand. However for them to not even be willing/able to tell me where my things are or a tentative expected delivery, even based on when it was not going to be, is ridiculous. Its truly a cross your fingers and hope it'll arrive one day business model. So yes they picked it up and yes they dropped it off ....eventually, with no apology or compensation and after much frustration. Update- waited until my claim for compensation was completed to post this and LOL i got $18.00 back from my $1500 with over $800 worth of damage.

***DO NOT USE THIS COMPANY!***** I am a military veteran with a lot of experience with moving companies and this was the WORST company I've ever used. I was reeled in by the cheap price compared to others but did not know about all the HIDDEN FEES. FRANK, the manager, was a very nice man at first but quickly CHANGED when I called about all the hidden fees. They are not listed on the contract. He will tell you that all the bad reviews are from other moving companies but PLEASE DO NOT BELIEVE A WORD HE SAYS. He literally CURSED ME OUT when i called to ask about the hidden fees. The best part of this company was the movers. They are the only reason that I gave it one star. They were quick and efficient. They were also there when Frank cursed me out. I had him on speaker phone and they advised me that he is like that with most customers. As a paying customer, I've never felt so DISRESPECTED. He sent me nasty and cocky text messages and I was so afraid to have my things go with the movers due to the fear that Frank would jeopardize my property purposely. PLEASE READ THE REVIEWS AND DO NOT USE THIS COMPANY.

I originally hired Pick Up Movers LLC off of the thumbtack app for my move from North Carolina to Florida. I was put in contact with Pierre regarding my move, he gave me the estimate, and told me that my expected delivery could be anywhere between 3-7 days on average, even telling me it could be delivered within two days. Not at any time was I informed verbally of their 21-day delivery window. The movers came on the 24th and pick up went fine, and Mariel and his colleague were great. Pierre told me to ask the movers whether they were going up the coast to collect others belongings or down the coast to Florida so I get a clearer idea of when my belongings would arrive, and the foreman he told me that it is heading for Florida paid and signed, and my furniture was on its way. My move in date was June 26th, and I arrived on that date in preparation for my belongings to arrive within the week, or early next week. On June 28th, I reached out to Pierre to see about the location of my belongings and got the run around for days. I was especially worried since I was told the next stop was Florida, and that there weren't any other stops. I was told once again that he would check and keep me updated. This would have concerned anyone at this point since there has been no direct answer as to the location of my belongings. I was then told that now the window changed from 3-10 business days. Not at any point verbally was I told that only business days were recognized; they picked my stuff up on a Sunday. At this point I have made multiple calls to the office, and left 3 voicemails over the course of this whole waiting process, to not have anybody pick up the phone let alone return my voicemails. My parents were also hung up on by employees. This was a serious problem at this point. Since I had no way of reaching anybody, I physically had to go down to the office headquarters to get information. Of course at this point my family and I are unhappy and extremely frustrated with the lack of customer service and how business is being conducted. I demanded to know where my furniture is, explain what I was told about the delivery date, and when my stuff is going to be delivered. They gave me the run around about where my belongings were, and flaunted the contract in my face stating that the window is up to 21 days not including weekends or holidays, and did not care about what I was verbally told regarding the delivery date initially. Turns out my belongings were in some storage unit in Georgia and it got there on the 24th and had been sitting there for a week and the company was trying to be slick and refrain from telling me this. I was then told that my stuff would be delivered by Friday or at the latest, Monday (which did not happen). They knew the whole time and didn't care to be transparent. Any person in this situation would be angry. I guess they were threatened by me or didn't care for what I had to say because they decided to call the police on me while I was waiting for the contract and everything I signed to be printed. I didn't think this was racially motivated at all at first, I just thought that they didn't know how to handle customers, but that quickly changed. Since multiple people that I have talked to about the situation are protecting this man, I will have to describe him. He has olive skin tone, hair cut very short, no beard, around 5'10", and gritty bottom teeth. He called 911 saying that I was yelling and screaming in the office. Not once did I physically do anything or legitimately scream. While in the actual situation I was frustrated and concerned customer dealing with the shady business that a company was trying to pull on me, but I guess all they saw was my color. The man told me that he was "sick of this shit" and kept telling me to get out of the office even though I was waiting on the woman in the office to print out all documents pertaining to my order. I didn't want to step outside not only because of my heat sensitivity, but also because I wanted to make sure that there were no attempts at altering the documents I originally signed. It wasn't like I was standing in their office for no reason, I was simply waiting for my documents. As the woman is printing out my documents, the man gets up from his seat, is less than an arms length away from me and slams open the door and starts yelling at me to get out. He was yelling at me in another language and the only word he was saying in English was BLACK with such disgust in his face and tone. This man legitimately looked like he was going to hit me, so I called the police as well since it was now a safety issue. I even told him he looked like he was going to hit me. I legitimately cried in the car because not only was I thought a man was going to physically hurt me, but that I was racially discriminated against, citing my BLACKNESS. . We gave the company an opportunity to right this by knocking down the price, but all they care about is money.

Hired Pick Up Movers LLC to relocate the office. Job was done in time and no damage were noticed. Recommend.