best moving experience ever ,best customer service I have had in a long time, they got me packed ang moved on schedule.

Only reason there's one star is because I couldn't post a review without it ROAD RUNNER MOVING and STORAGE aka REAL MOVERS MOVING and STORAGE has been the worst moving company I have ever had to deal with. I have moved numerous times & experienced top notch service & if, by chance, there was damage, it was quickly resolved. This was not the case here, REAL MOVERS ARE REAL SCAMMERS. This was one of the most horrific experiences in my life!! The manager Michael Miller was notified on SUNDAY regarding the truck being too large to access the parking low. He said he would look to find a smaller truck, I never heard back from him but did from the truck driver that he was an hour out of Charleston to deliver our possessions. But I didn't know that it was still an 18 wheeler that was not going to be able to deliver my possessions, after he arrived we realized that was the case. I then had to rent a U-Haul for them to unload it from the tractor trailer to deliver them to our condo, (3 trips) Michael didn't even try to make the situation better, worse customer service I've ever seen. How can you care so little about your customers satisfaction. Where is your integrity??? I felt like every day was torture through the entire process! Very disappointed for spending over $3000 and getting this horrible kind of service! To say that I am extremely disappointed with my entire experience from start to finish is an understatement. I am sharing my experience because people need to know this company is not worthy, honest or reliable. I cannot begin to tell you how disgusted we are with our experience with REAL MOVERS MOVING and STORAGE. We had been so certain Real Movers Moving would provide us with reliable, top-of-the-line service while respecting our time AND personal property. We used this company because the salesman promised our furniture and personal items would be treated with care and if anything happed they would resolve it. We moved to a different state and our our furniture was ruined, pictures & mirrors & dishes broken!!! We're seniors but would have fared out better by renting a truck & moving ourselves. No help to submit any claim forms that will be necessary to their claims department. That just adding insult to injury, what a nightmare. Disgusting!!!!! WARNING.....DO NOT USE THIS COMPANY TO EVEN MOVE YOUR PILLOWS!!!!!! When we filed a claim they only offered us 78.00!!! What an insult! How they came to that amount is not known as they don't detail it & disregarded our submitted request, based on the damaged items weight at .60 on a pound. (Just over $1000) Deplorable customer service!!! They need to be investigated and shut down. Total Scammers. No way to come to a quick and equitable resolution, & to sue them as I'd have to do it in DADE county which is MIAMI & I'm in SC. Be warned, I would not use this company again if my life depended on it. I would not recommend them to my worst enemy. Stay away and find a company that actually values their customers satisfaction. BEWARE OF THIS MOVING COMPANY! If you do not want to get robbed and do not want to have your items delivered broken & marred, such unprofessional movers, please choose another company!

Rogue movers typically work like this: Without ever visiting your home or seeing the goods you want moved, they give a low estimate over the telephone or Internet. Once your goods are on their truck, they demand more money before they will deliver or unload them. They hold your goods hostage and force you to pay more -- sometimes much more than you thought you had agreed to -- if you want your possessions back.

I have never been more frustrated by a customer experience with any business in my life, and I've flown Spirit Air AND had Comcast cable. Road Runner is hands down the WORST. I recommend staying as far away from them as possible. When my girlfriend and I moved to Brooklyn, our things were supposed to arrive at the beginning of February. They finally delivered on March 4th, more than 30 days late. It would take several flow charts to diagram the multiple layers of BS we were fed by Mike Miller, Angie, and other Road Runner representatives. It became clear after dealing with them for a week or so that they had no clue where our things were and, worse, had no problem lying to us about it. We spent over a month of our lives sleeping on a borrowed air mattress in an empty apartment, eating off paper plates, trying to get a straight answer out of these clowns only to be told a string of fabrications. First, our things were in West Virginia, then they were in Houston, then they were on their way to Dallas. At one point they were in a flood in Mississippi (checked the weather report, no such flooding reported). Throughout, my girlfriend and I had to shift our work schedules for deliveries that never happened, and spend hours on the phone, day and night, trying to get answers that never came. I worked for a moving and storage company for several years and I understand that things get mixed up. Delays, while annoying, are understandable. What I can neither understand nor excuse is the constant, often unnecessary, lying. When our stuff finally came (badly damaged), the greatest relief was that I no longer had to suffer hearing this awful company come up with harebrained, implausible excuses. Bottom line: YOU WILL REGRET DOING BUSINESS WITH THIS COMPANY.

I must say I am Extreamly impressed with this moving company. I had to move my house and my mother's house both on the same day. I had only one day I could do this so I needed a company that could work within my time frame. Road Runner Moving and Storage made this happen. When I was looking for a moving company I took a lot of estimates, Most of the estimates I received was way under quoted I knew this because I moved before and had a bad experience. Road Runner was very professional and spent the time going over everything. I needed more than an 18 wheeler to do my move, in which they had. On the move day I really didn't think they were going to be able to complete my move in one day. Road Runner came with an ARMY to move me. THey Came with 9 people who packed wrapped and loaded everything in both houses and loaded it on the trucks. I still can't believe how fast they finnished the job. Cakk Road RUnner and ask for the sales manager CHris he is really good at what he does. He cares a lot about his customers. They have Fantastic Serive!

Best moving company! Got my stuff on time and will be using them again. I was recommended them by my friends who have used then in the past. After having a few not so pleasant moving experiences in the past, I was a little hesitant to actually use movers again. But my friends swore by them so I took the plunge and was pleasantly surprised. From pick up to dropoff my move went smooth and quick. I would definitely use them again and of course refer them to my friends.

This company is the WORST moving company. Classic BAIT and SWITCH! Mike Miller (ops manager) and Roger ( sales guy) are unscrupulous and lack a moral compass! The crew are nice but the least professional at packing! Do not fall for their up front sales pitches!!!! They will underestimate your load, over promise the service, and will hold you hostage until you agree to new estimate especially if you are up against a moving deadline. Our short interstate move from California to Arizona was a nightmare that we continue to have as we unpack, reassemble our furniture and looking for things because they labeled NOTHING. Do not do business with thus company!!!!

Best moving company I've ever used! They were on time and super quick. I recommended them to all my friends and they loved how conscious they were of their fragile items. I'll definitely be using them again the next time I move.

This is the best moving company. Picking a moving company was very difficult but I am happy with me decision. Chris was very helpful going over everything within to make me. He spent a lot of time getting all the details on my move. He was able to provide me a video estimate, so everything was accurate. When the movers showed up they were quick and did a really good job packing. When the left the left my house spotless. They padded door ways and walls. Delivery was a good experience. The driver that came didn't speak to much English but he was a really hard worker. He put all my items in the rooms I asked him to. Road runner moving and storage did an amazing job and would recommend them to any of my friends that are moving.

This company sucks! They are irresponsible! the guy goes to your house makes you budget and then when you pick up you end up leaving twice as much as agreed! until now the truck has not gone to its destination and I call and nobody has an answer, they have made me spend more money and now more because I will not have my things on time, I have a baby of 15 months and everything gets complicated, they have all my moving ! are the worst, the guy called victor never call this company.

I highly recommend this moving company. The service was great. They were very helpful every step of the the way. The sales manager Chris was very efficient in making sure my estimate was as accurate as possible and the dispatch team was friendly and very informative. The pick up and delivery went very smoothly. Everything was delivered fast and in great condition. They even mounted my t.v. 5 stars!

Andy called 45 minutes out to say he was on his way. Called again from the gate. Was extremely personable and helpful in assuring the move of the delicate items and paintings would be fine. Hopefully, the recipients in Houston will find the same upon receipt so we can keep our five star rave. Thank you Andy. And thank you Chris in the office.

No matter the amount of due diligence...you still are going to get duped. I originally contracted with a company that completely lied to me -- e-ship Corp. and the sales rep Josh. I was told that they are not a broker and they guaranteed to me a delivery date. A week before the job, I receive a call from a company called Road Runner who tells me that they are executing me move. They were not willing to uphold the guarantee on the agreement with e-ship, uphold the price, or handle the job as contracted - pack, load, and unload for the binding price. It took much negotiation. The team shows up on 3/24/19 much later than anticipated (time range given was 9A-3P) at 6p.m. and work until 9p.m.; I incur costs from the apartment building for keeping the elevator on a weekend until 9p.m., and then the mover says that my cubic feet is double than the binding estimate. And, with all of this, I still never received a refund for my deposit with e-ship. A lot of poor business practices. Totally unacceptable and I am not going to be duped by this. I have been flexible and understanding. Enough is enough. Stay away from this company by all costs!!!! And, from E-ship. Be careful of what lies are told to you. Buyer beware.