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Robb and Messer Moving and Storage Reviews Add review
#7888 Jess T.
10 August 2019
Jess T. to Robb and Messer Moving and Storage
TL; DR: 5 stars for 5 star movers! They kept to their estimate, didn't overcharge us at all, and were communicative throughout. We just completed an interstate move from IL to CA with Robb & Messer and recommend them highly! Moving with young kids is no small task and we knew we wanted to make sure our move went as smoothly as possible. I did a ton of research, got multiple quotes - the local IL ones, the big van lines, and came across Robb & Messer on Yelp. Could all the 5 star reviews be true? Answer: Yes! The process started with Dave responding really quickly and setting up a video call to survey our home. He then sent over a price estimate that was binding based on what we'd indicated we would be moving. When we confirmed we'd be engaging their services, Dave sent over a list of their team members and who we could contact. There was initially a 3-day pickup window but we were informed about a week in advance of when our exact move date was. Honestly as far as movers go, I'm impressed - they were responsive throughout, kept us updated, the movers arrived on time in the morning, and our goods arrived on the 1st day of our delivery window. Win! The final test was: am I going to end up with a final bill way higher than what was estimated? I'd previously had a bad experience with other movers who ended up billing us almost double what they had quoted, so I was extremely wary. But I can happily report that what Robb & Messer quoted was indeed what they billed - including saving abit on packing, since packing was pro rated based on what the movers actually packed. Would absolutely engage these guys again.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7889 Kent M.
21 June 2019
Kent M. to Robb and Messer Moving and Storage
We used Robb & Messer for a move and they were excellent, even down to their concern for our pet rat, moving his cage into the van last and out first so we didn't have to carry him in his little transport box too long. The rest was great too--they were even willing to relocate things when we changed our minds after first telling them one room then asking them to move to another! Would definitely recommend them and would hire them again.
Communication: 5/5
Professionalism: 5/5
Quality of service: 4/5
#7890 Steven R.
31 July 2019
Steven R. to Robb and Messer Moving and Storage
Do not use this company. They destroyed one very nice chair ($180) and then took a piece that they claimed would be fixed - never heard from them again. They took apart my bicycle and completely destroyed the brakes so that I no longer have working front brakes. It's a 3 week wait to get new parts in Seattle so I'm left without a bike for now. They obviously take all of the payment before delivering so that there's no way to argue these things. They even have the nerve to have someone call as a survey after and still did absolutely nothing about it. Look for any other company. These guys are unprofessional and unreliable.
Communication: 1/5
Professionalism: 1/5
Quality of service: 1/5
#7891 Davis F.
04 August 2019
Davis F. to Robb and Messer Moving and Storage
Fast, efficient moving at a really great price! I moved my stuff from a storage unit about an hour away and had one mover. He was communicative and helpful when coordinating times/updates. Moving my stuff up to my apartment was incredibly fast, probably around 30 minutes for 15-20 boxes to the third floor. Overall great experience and I'll definitely be using them for my next move :)
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7892 Nate E.
12 February 2017
Nate E. to Robb and Messer Moving and Storage
Left the same review below for their North Bay location which is up in Rohnert Park I believe. I'm not sure what crew was used for our move (I think north bay crew), considering we moved from San Anselmo to San Rafael so it's about an even drive time for either crew. Either way, they did a great job with our move so here goes... These guys rock. Got a recommendation from a friend who used them a couple times and Yelp reviews speak for themselves. From the walk through, to moving day, to tips on moving, to accuracy of quote, to overall value, R & M delivered for me and my family on moving day. We were in the process of buying our first home so trying to nail down a moving date was tough to begin with. Dave offered up a few different days and times, suggested we do early in the day since it was a short distance move and then also mentioned, if we need to reschedule just give him about a week heads up if possible. Lucky for us our move date didn't need to change, so Dave swung by our house for a walk-through. He gave us tons of tips on how we can make this move efficient and affordable...for example: - Start boxing up as much as you can, kitchens take the longest so if you feel comfortable - Label boxes on both sides and the room you want them to go to (i.e. Kitchen - glassware) - Un-assemble the Crib - Create a "parts" box for all the things that need to get un-assembled and wrap those parts in packing paper, tape and label it. - Roll rugs up if you can - Take down all photos, paintings - Leave clothes in dressers - Anything on hangers goes in wadrobe boxes so those just can stay right where they are. Asked about tipping too, because for as long as I can remember I never know how much to tip the actually movers - about $20 per guy is right, a little lower or higher depending on size and time spent. Packing up a 5 bedroom house for example, go higher. For us we were packing up our 2 bedroom town home. Local moves are priced generally on size and time, so if you can reduce time the guys have to spend just packing stuff up or trips back and forth to the Anyway, the guys (evan, Sean or John, and Solomon) arrived around 730am, they were polite and personable and these guys moved fast. Our stuff arrived safe and sound and couldn't be happier with the service. Highly recommend for local and state moves, and I believe they handle long-distance out of state as well. Also, they have storage if you need to use it temporarily. Didn't need to use it since we are actually in desperate need of furniture, but good to know.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7893 Sharon J.
15 April 2019
Sharon J. to Robb and Messer Moving and Storage
My husband and I moved from San Rafael to the foothills two hours away. Dave came out and gave us an estimate. He was professional and nice. There is a 10% discount if you pay cash that we appreciated. The day of the move went very smoothly and the three movers were nice and fast. I had a problem with a ladder not making it to our new home and Dave said he would send a new ladder just like the one we had. We were amazed!! It wasn't found on their truck when they went back to their business, so it's a mystery as to what happened to our ladder. We are highly satisfied with Robb & Messer Moving and plan to recommend them to our friends and family.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7894 Jabez J.
24 November 2018
Jabez J. to Robb and Messer Moving and Storage
Moving can be a hair-raising event because there is so much to consider and how much everything costs can be too much. So when it comes to spending money for me the best anecdote has been referrals. Yes, I did my due diligence in looking at Yelp and other reviews but referrals provided me with the security and confidence that I need to finally choose a company to work with and to spend my money. I had moved before but was unable to locate the company that provided the services because they were great. So once I begin looking for a company I was truly disappointed because there were a lot of poor reviews on several of the moving companies out there. Finally, I narrowed things down between two companies with Robb Messr Moving being one of them. The other company was unable to come out personally and perform a walk thru and had me perform a lot of upfront work for them just to provide me with a quote so I choose Robb Messr Moving. Robb Messr Moving was not located close to me either but it was their extra effort that caused me to go with them. In addition, I was able to see how they would behave like a moving company by coming out, reviewing the inventory and providing me with a quote. I was leery, however, because while they had great reviews the company that they worked with did not. After a lengthy discussion with Dave at Robb Messr Moving, it was a done deal; I decided to take my chances. As it was quickly approaching my time to move God blessed me by providing Robb Messr Moving with a better moving partnership. The company, North American/Allied Van Lines was great. Now what made it an awesome experience was the driver Manny. Manny that works for North American/Allied Van Lines is professional, caring and excellent at what he does. He is available and you can call him on the road and if he is not available you will definitely get a call back usually within a few hours. He kept me posted on his travels which were convenient for me because it helped me to estimate when he would arrive. Having him accessible by phone was a plus for me. Manny takes his job seriously and he delivered my things across the country within 10 days I was really impressed. He traveled through a lot of heavy rains, sleet, and snow but he made it through. What was more impressive was the amount of time-at both locations-that it took for them to load and unload my things. And did I say that NOTHING was broken? I had a lot of things from glass tables, copiers, glass table tops, lamps, mirrors, statues, etc. Yes, I was shocked too. I am 80% done with unpacking and still shocked that nothing was broken or damaged. Once I finish totally unpacking if a few dishes, lamp covers or something minor is broken or damaged I will not be mad because I am SO happy. By what I see so far my things are just as I packed them and it was delivered in a timely fashion; what more can I ask for and the pricing was reasonable. I highly recommend this company and the movers that they use but make sure that Manny is the driver. NOTE: Robb Messr Moving, and North American/Allied Van Lines make sure that you treat Manny right because he IS the face of your company and represents it well.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7895 Rebecca B.
09 September 2019
Rebecca B. to Robb and Messer Moving and Storage
My experience with Robb & Messer was wonderful from start to finish. The process of getting quote and preparing for the move was easy and smooth. I hired movers to help pack up my apartment and communication was clear and the movers were on time and efficient. My items were delivered two days later, and we had an amazing experience with James who helped unload the truck and organize my stuff. He went above and beyond, providing great conversation, organizing boxes (some were going in storage and others I need to access sooner), helping carry some items upstairs, and going to a second location to drop off other items as well. Thank you Robb & Messer, and James in particular!!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7896 Jen O.
13 May 2019
Jen O. to Robb and Messer Moving and Storage
There are so many options out there for movers, it can be overwhelming. And once you submit for quotes they stalk you nonstop. I finally got smart and stopped choosing the cheapest guys. Robb & Messer are legit, professional movers. We had to move cross-country and they truly cared for our stuff. They went above and beyond, took their time when packing, helped disassemble items and communicated extremely well. Dave was even kind enough to bring over free packing supplies before our move. I highly recommend them!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7897 Tiffany Y.
20 August 2019
Tiffany Y. to Robb and Messer Moving and Storage
Can not say enough about how great this team was for our recent move. Marty and David were incredibly organized and very calming during the chaos of a big family move. The team worked hard to make sure we were on time with packing and getting into our new home. Moving with small kids can be very stressful but their great attitudes were contagious. Highly recommended! The cash discount is a nice bonus as well.
Communication: 4/5
Professionalism: 5/5
Quality of service: 5/5
#7898 Alex O.
09 April 2019
Alex O. to Robb and Messer Moving and Storage
Robb & Messer managed our move from SF to Seattle. It was impressive all the way through the process. I received a reliable estimate. They packed up our whole place and even with so many fragile​ items everything arrived in great condition. Luis and Marty were great communicators and really helped us manage a tight timeline for delivery. Would strongly recommend this company.
Communication: 5/5
Professionalism: 4/5
Quality of service: 5/5
#7899 Mindy L.
01 February 2019
Mindy L. to Robb and Messer Moving and Storage
I wish there was a 4.5 option, working with Robb and Messer was nice and concise. Interacting with both owners made it feel as though I was an extremely important customer and their professionalism was awesome. When loading up one of the owners came and helped his team member pack up and load, which was awesome. His team member was also extremely friendly and great to work with. The only down fall, but I don't believe this was their fault, was that the folks they worked with in Boise did not give the same experience. Our delivery guy was over an hour and a half late past the window he confirmed the night before via text at 11pm, when he arrived, he didn't bring another person to assist so my husband and I assisted with alot of the heavy lifting, luckily we didn't have many things, but if we did I probably would have been a bit more upset about the situation. I would suggest them again from the California side, but once in Boise and for the delivery of our items it was not an ideal experience.
Communication: 5/5
Professionalism: 4/5
Quality of service: 4/5
#7900 Frank C.
30 July 2019
Frank C. to Robb and Messer Moving and Storage
I did a move from SF, in Pac HTS, to Newport Beach for a stop and partial unload and setup, then on to a storage facility. These guys were great. Dave really understood my move and cared about my things which made me comfortable. We developed a game plan and I got a bid, that they later came under, which was gratifying and made me really respect them. The move went off without a hitch and Dave made sure I had a top foreman. Ron. Wow do I recommend this guy and the crew he put together. Just excellence and patience and care and great respect. I would absolutely recommend these guys wholeheartedly!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7901 Paul K.
05 January 2019
Paul K. to Robb and Messer Moving and Storage
The best guys in the business. They are second to none! David is very responsive, professional and we will definitely use them again. Thanks David!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7902 D Z.
16 February 2018
D Z. to Robb and Messer Moving and Storage
I came across these guys because I downloaded an app to help me with my move. I got dozens of bids as a result, and Dave stood out against the rest because he was faster, quicker, more responsive and more punctual. He was also the only moving company who offered to come by my apartment and actually look at everything to make a more accurate estimate on the budget. After that everything went like clockwork - the movers arrived early, were careful, respectful and lovely, and so gentle with my things. My move was small and simple - I actually moved one block over from where I used to live - so I was sloppy with my packing. I told them "everything is fragile". When the time came to unpack, not a thing was broken. This is more a testament to their care than it is to my wrapping abilities. Also, they charged me exactly what they said they would. I would hire these guys again in a heartbeat.
Communication: 5/5
Professionalism: 5/5
Quality of service: 4/5
#7903 susan w.
11 September 2018
susan w. to Robb and Messer Moving and Storage
Everything was done quickly, efficiently, & politely! Our move wasn't big, just some furniture pieces & rugs, but the pick up location was 3 flights up, the stairs were a little narrow, the items heavy, & it involved dropping items off at 3 different locations! The 2 guys, John & Dave worked so hard they truly deserved every bit of the tip I gave them! All of this was set up via text 415-613-4797, super simple, & efficient! The icing on the cake was that final price was less than I expected! Great job, guys!! Thank you so much!
Communication: 4/5
Professionalism: 5/5
Quality of service: 5/5
#7904 Bernadette D.
25 February 2017
Bernadette D. to Robb and Messer Moving and Storage
Outstanding. Simply outstanding. From the first time I contacted them to the moment when they left our new house, they were professional, well-organized, friendly, helpful, and just plain great to work with. Evan & team did an amazing job and left zero -- and I mean ZERO -- damage. Everything made it to our new home in perfect condition, and there was no impact at all on walls, floors, etc. They were positive the entire time, and did SO much work to get stuff up the stairs at our new home. I hope we don't have to move any time soon, but if we do, Robb & Messer will be on speed-dial. They are the only movers I'd consider. Thank you, team awesome! We are so grateful.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7905 Michael D.
08 January 2019
Michael D. to Robb and Messer Moving and Storage
Moving can be so stressful. We moved from CA to CO in June 2018. From when our driver Scott showed up on moving day we felt well taken care of. We moved a lot of stuff and our move wasn't easy. We had two locations to deliver to. They could have easily surcharged us for our stairs, moving to storage etc. but didn't charge us for more than the minimum. The move was quick. The truck showed up 4 days after leaving our home in CA, much faster then the 10-14 days I was told by competitors. We heard many horror stories about breakages and missing boxes and didn't experience that with R&M. Our breakages were very minor. Scott was a complete professional and took the stress out of the move for us. Thank you!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#7906 Heidi G.
11 October 2018
Heidi G. to Robb and Messer Moving and Storage
These guys helped me move earlier this year from Frisco :-( to Santa Rosa :-D and it was an excellent moving experience all around. They were very careful, friendly, and quick while they wrapped, packed, and loaded my stuff. I had some heavy but delicate oversized furniture items and a large amount of artwork that arrived in perfect condition. Once they got to the destination in Santa Rosa, they were equally fast and careful to unpack--they also repositioned a few large and very heavy pieces of furniture that were already on the property up a flight of stairs for my husband. We can't say enough good things about them--they were on time and professional as well. The price was very reasonable; these guys work hard and my husband and I each left them tips afterward but in a perfect world would have tipped more if we had it. Also, they were very careful not to let my frightened and spazzy cat out, which was the icing on the cake. I highly recommend them to anyone moving to a new home.
Communication: 4/5
Professionalism: 5/5
Quality of service: 5/5
#7907 Elisa A.
17 September 2018
Elisa A. to Robb and Messer Moving and Storage
There is not enough great things I can say about my experience with this company. It has been great from the beginning to the end. When I needed a quick quote and because I was in a time crunch, Dave was able to provide an accurate quote with facetime. Victoria worked very hard to schedule me on the day I preferred. The Driver they hired, Scottie and his crew, were beyond professional. They were timely, lined and protected my house, quick, efficient, communicated well, and were very pleasant hard working guys! Erica, in billing communicated well through out the process and had me worry free. If I move again, I will definitely use these guys again, they have proven themselves a great company.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5