I will never use another moving company again! I had SO much anxiety approaching my move because my previous move was a nightmare. Smooth Moves sent 3 wonderful gentlemen who were on time, friendly and efficient. They unpacked my 2 large storage units, loaded the truck and re-packed my remaining items into a smaller storage unit, drove across town and unloaded at my new place, set up my bed AND swapped out the washer and dryer in the unit in record time. The entire experience was AMAZING. These guys were a godsend. I recommend them to everyone.

Smooth Moves is the best movers in Jax! They are very professional, and I would recommended them for any move that you have. This is a locally owned business, and they treat you, and your stuff, like your apart of their family. Also, you can rent U-Haul trucks from them as well!! They are awesome!!!

I spoke with heather on 2/11 at 10:32am by email and was told that she had a slot for 2 movers on my moving day of 2/16 in the time frame of 11-2 and they will call 1 hour prior to the time when they will be there. Per the email from Heather :"I will need the starting address your ending address and your best contact phone number then I can get you on the schedule." I responded at 10:57 am that it worked perfectly and sent her both addresses and phone number. Come moving day I sat around with all my stuff packed and by 1:30 no phone call. I called them to check and the guy who answered (don't remember his name) tells me he can't find me on schedule. He tells me he will look into it and call me back. He calls me back and tells me the last email they have is when Heather emailed me. I go on to explain I responded with all info and go to tell him times and such and he cuts me off just to keep telling me they never received any email back and was putting the blame on me. Didnt try to offer a fix or anything so I hung up completely flustered and proceeded to contact someone else. Extremely unprofessional and wasted my entire day of moving and having to move all my plans back a day. WA extremely upset with the way I was treated when it was very clearly their mistake.

The inattention to detail even before the contract was signed was all it took to tell me this company will not pay attention to the details of the move. I called initially by phone and didn't get straight answers so I tried email. I had to repeatedly ask the same questions that went unanswered despite the fact that I provided all the information they requested in my initial email. How many times do I have to tell a mover the day, time and number of men needed? How many times do I have to tell a mover the addresses? Don't pay attention to your potential customers and they go away and leave one star ratings for the world to see.

Ive waited a few weeks to write this review bc i was really not happy right after and wanted to make sure I'm objective. The two men who moved me started off very polite and helpful. However the fact that it took them 4 hours to move me out of my one bedroom apt when it took other movers 2 1/2 wasn't impressive at all. These men took a ton of breaks and used my toilet a lot (claiming - and probably did have- stomach problems and btw left it disgustingly dirty). The fact they work getting paid by the hour isn't a good thing. From what i can tell, they stretch that to make more $. When i realized how long it was taking, mentioned it and that I'd planned a total of 4 hours for my move (the woman that answered phones said it should take 3 when i booked them! I added an hour bc of the long sidewalk and stairs at the apt) they got to business unloading my things at the next place. They knocked off 30 min off the time and i did appreciate that. I don't know why but i gave them 20 each for a tip. Neither said thank you - that's a lot of money to me when i work my ass off for it! Clearly they make a lot at what they do and its probably bc they take forever to move you. I will not call this company to move me next time.

Movers put a hole in the wall while moving furniture, denined it. Beware!

Thank you SMOOTH MOVES! This is our second time using Smooth Moves, both experiences were more than stellar from start to finish. Appointment scheduling was quick and easy. Our movers were prompt and came ready to work; they hustled from start to finish and took pride in their overall performance. It's obvious this company wants their customers to be satisfied. Definitely glad we found Smooth Moves!

This was my second time using Smooth Moves for a local move and once again they were awesome! Stan and Jeff showed up on time and got right to work on one of the coldest days (low-mid 30s with snow flurries!). They took their time moving items to avoid damage and loaded the truck with precision, making sure to secure everything. Unloading was just as efficient at my new home. Thanks for making my move so pleasant!

I used smooth moves for a move from Neptune beach to St Augustine - these guys are top notch would definitely recommend and use them again

After convincing my husband to pay movers instead of doing it ourselves it was the best investment we have made besides moving into our new home. Joe and his crew were top notch from their manners to their work ethic. I highly recommend Smooth Moves to anyone moving near or far. Thank you for making our move simple!

I used smooth moves for my recent local move The guys were fast and efficient! Very friendly. Nothing was broken. I would recommend them to anyone.

Smooth Moves is the BEST company to use for your moving needs!! I have used them twice and it's always such a pleasure! The guys are wonderful, kind and just all around good guys! You could not ask for a better company! Love them!!

Loved it Smooth Moves was the best!!! I used them for a local move and was totally impressed with their professionalism. When it came time to make the move from Pittsburgh to St. Augustine I was concerned about moving my baby grand piano, as well as if they indeed did long distance moves. Not only did they reassure me about the piano, but they came in as the lowest long distance bid. Joe, Jason and Kerry were incredible and I can't be happier. They made a stressful time much easier. I still can't believe how they got all of my stuff on the truck, but they did! They were just as professional and courteous when moving me into my new home - the next day!!! The same movers moved me out of my old home and into my new one, which was important to me. I would highly recommend this company. Joe and Heather and all of the workers are the best around. My daughter is moving from Arlington, VA to Orlando next year and Smooth Moves is her choice.

My husband is in the Navy, and we were moving most of our things into storage for his upcoming deployment. We were originally just going to pay basically a couple of random guys to help us move the big items, thinking we could handle the rest ourselves, but at the last minute, we called Smooth Moves to see if maybe they could help us out. Joe, I believe to be the owner, was great about making our move happen -- with less than 24 hours notice. He really went out of his way to help us (did I mention we were moving on Labor Day Weekend?) The movers who came, RJ and Vic (ask for them!), were professional and efficient. We were paying by the hour, so we were worried they might drag their feet, but they did in 3 hours what would have taken us and four people all day. It was amazing how they just whipped our heavy oak bedroom set around the tight corners of our stairs, like the furniture weighed nothing. We would recommend their work ethic and experience to all ends. They were amazing.

We hired Smooth Moves to help us load a ABF U-Pack Trailer. From the very beginning I could tell that they didn't care much about putting our stuff in the truck so that it doesn't shift in transit. We moved many times before and this was the first time that I saw our stuff being jammed in a truck so carelessly. I was still hoping for the best. When we unloaded at our destination, it was a very sad picture, lots of smashed boxes, the mattresses and other things were very dirty (they did a bad job wrapping them), lots of scratched furniture, and one night stand that was totally smashed (we had to throw it out because there was no way of fixing it). We moved so many times before and never ever had smashed boxes, stained mattresses and broken furniture. I would not recommend Smooth Moves to anyone.