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Stewart Moving and Storage Reviews Add review
#5756 Caroline H.
03 May 2017
Caroline H. to Stewart Moving and Storage
Best moving company in Jacksonville! These people will move everything quickly, affordably,efficiently, and safely! In the past I've had moving services that were careless with my item, but with Steward Moving & Storage everything arrived in the same condition it was before the move. I recommend this service if you are looking for a stress free move!
Communication: 5/5
Professionalism: 4/5
Quality of service: 5/5
#5757 Maria R.
09 October 2019
Maria R. to Stewart Moving and Storage
This was the absolute worst experience of my life. Not only is our 75 inch Samsung tv that cost thousands stolen but so were all the comforters that the truck driver "Eddy" had us stuff around the tv to protect it are stolen too. Our whole living room set is busted and broke too that I bought not even 6 months ago. Both my tv stand and coffee table are broke because neither of the movers took them apart correctly or put anything in a small parts box. Also we were not showed a "high value" form of any sort or asked about it! Along with that our expensive vacuum is also broke. I do not recommend any military family or regular family use this company the truck drive that stole the tv forgot the base of the tv and the remote where in other boxes so we have those for proof, also he wrote the tv down on the form and put a line threw it with a "void"! WE SUPPOSED TO SIGN ANY VOID! BUT GUESS WHAT WE DIDNT BECAUSE THIS WAS DONE AFTER HE LEFT OUR HOUSE! SHAME on this company! We rely on companies like you to get our stuff safe across the country! Especially us military family's that move constantly! Claims will hear from us today along with the Georgia police department! This is straight up theft and this can't possibly be the first time this guy has done this! Y'all need to vet your divers and packers better than this!
Communication: 1/5
Professionalism: 2/5
Quality of service: 1/5
#5758 Emily C.
22 August 2019
Emily C. to Stewart Moving and Storage
Just received my stuff at my destination. If you are ever needing movers. DONT GO WITH THIS CONPANY!!! They literally threw stuff in boxes. So much damage.
Communication: 1/5
Professionalism: 0/5
Quality of service: 1/5
#5759 Amy A.
14 September 2018
Amy A. to Stewart Moving and Storage
HORRIBLE!! DO NOT hire this moving company. Long story short this company hired convicted criminals and lied about it! My husband is in the Military and unfortunately we had this moving company assigned to us and one of their workers stole from us. Check out Jax news! They picked up my story because it was such a bad move!! This company has no sympathy and is only concerned about covering themselves.
Communication: 1/5
Professionalism: 0/5
Quality of service: 1/5
#5760 Valentina V.
21 February 2018
Valentina V. to Stewart Moving and Storage
I had the worse experience since we move around with the military, If you get assigned Stewart moving company or want to hire them... avoid avoid avoid!!! They scheduled 2 days for my move... first day time frame 10-12 they show up at 2pm and left at 5:30! 2nd day time frame 8-10 they show up at 9:55! They sent just 2 lazy rude guys, that didn't wanna send a bunch of my stuff: lightbulbs, pocket hand sanitizer, my son butt cream, any kind of liquids small or big doesn't matter, and the craziest thing I ever heard is not want to send my son potty, that is mostly a toy! They asked me for food, I saw pieces of forniture, toys etc being dissembled and packed in different boxes, and out in different crates, will be a puzzle reassemble everything! But the thing that made me go insane is the fact that they show up with just 4 crates, they did a pre inspection 2 weeks ago and didn't notice that I needed more?? They wanted to load my stuff in their truck without the crates and I said no! So at 6:30 they had to go back to the warehouse and get more crates I live on Mayport base so I had to hope that the security at the gate let them in again! They showed up after 2 hrs with 3 extra crates that of course they filled up! They put just 4 things in high value saying that just a 75" tv is high value all small appliances or electronics are not! Most of my plastic sterilite containers and drawers they didn't even wrap in the papers l!!! One of the worker was continuously on the phone, taking breaks, and arrogant, the other one was just dumb dropping stuff! I just hope they didn't steal or break anything! It's been a nightmare! They left at 23:00, I didn't see them put the seals on the crates, the inventory doesn't really explain much, it's just a list of bunch of bin, toys, forniture, without really specifying .... I'm pregnant and one of the guy asked me to help to pack the tv... I said are you serious??!! Worse move ever!!!!! DON'T USE THIS COMPANY FOR ANY REASONS!!
Communication: 1/5
Professionalism: 1/5
Quality of service: 0/5
#5761 Melanie S.
13 October 2017
Melanie S. to Stewart Moving and Storage
I'm disabled and needed to purchase the pack and unpack service. My clothes were literally thrown into tall garment boxes without hangers, no one showed up to unpack my boxes at my destination and only the truck driver showed up to unload my possessions. Stewart keeps coming up with different excuses for keeping my money. They claim "we didn't charge you for pack and unpack" but my invoice clearly shows the charge. Also the invoice that the truck driver signed when he took my cash shows I paid in full, and when I complained, 2 months after my delivery the moving supervisor sends me an email to send all of my documents and they will settle my claim "expeditiously." He did not say "we didn't charge you." That claim came 6 months after I continued to complain. They also say "we never promised more than one person would unload your furniture." Finally they said "in fact Ms. Jackson owes us money." But its industry rule that movers will not unload your furniture unless you are paid in full. I have the actual signed invoice from the truck driver showing I paid him in full. They simply kept my money and left me with full boxes in my home, and live alone. I trust that God will take care of them for hurting the disabled.
Communication: 0/5
Professionalism: 1/5
Quality of service: 1/5
#5762 Carolyn C.
19 August 2016
Carolyn C. to Stewart Moving and Storage
Stewart Moving and Storage either lost or stole an expensive rug during a move from the east coast to the west coast. The rug is listed on the inventory and the driver confirmed that it had been put on one of the two trucks with our load, yet they are still denying the claim. We had even purchased the full value replacement insurance and so they got an extra $250 from us and are not making good on their obligations. Do not do business with this company. By the way, the primary client here is a recently widowed women in her 80s. I guess Stewart Moving and Storage is taking advantage of the elderly here. Shameful.
Communication: 1/5
Professionalism: 1/5
Quality of service: 0/5
#5763 Beth P.
21 July 2017
Beth P. to Stewart Moving and Storage
My husband is a 30+ year veteran in the moving industry. In the summer, I travel with him as I work for the school board and have summer's off. I have been to dozens and dozens of moving company warehouse's and have met many talented, hard-working, professional men and women working there. However, this week, we had a shipment that went to Stewart moving and storage in Jacksonville, FL. What I witnessed there was far different than the majority of warehouse's that we have frequented. These individuals were the most rag-tag group of misfit's that I have ever encountered.The most unprofessional, inexperienced and unorganized group of individuals you could possibly imagine. Now, understand, these are the same people that come to your home to handle your personal belongings. My husband delivered his shipment and from the loading dock where he placed the items, to the warehouse, where the Stewart employees handled the items, several items were damaged beyond repair. As my husband was discussing the issue with the office personal, the warehouse employees were laughing and carrying on as if this was some sort of joke. If they would behave this way in front of a 30+ year veteran, you can only imagine what might go on with the average person simply trying to relocate their family and belongings. Please choose another moving company.
Communication: 1/5
Professionalism: 1/5
Quality of service: 0/5
#5764 Nicholas C.
17 August 2015
Nicholas C. to Stewart Moving and Storage
I am moving to be with my wife in Maryland because she is in the United States Navy and this company came and packed up my belongings to ship them to Maryland for me. The people who came to my house were very nice and friendly and I had a great time and I believe they did as well when they packed up my belongings. The employees were very fun and amazing guys they were very down to earth and I felt like they were my friends by the time the job was done and they were lacing with all my belongings packed up. I would recommend everyone to use this company when moving they are very fast efficient and they aRe great at what they do without all the stuck up and follow the rules mentality, but they do do everything by the book and they are great at there job. I made some new friends today with the employees of this company and I am very happy with the service they provided me. 100 percent satisfaction with the service I have received. Good job guys and keep up the amazing costumer service and work and there should never be a problem or complaint about any of your amazing and friendly work.
Communication: 5/5
Professionalism: 4/5
Quality of service: 5/5