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Two Men And A Truck Reviews Add review
#6321 D'Lynn E.
10 September 2019
D'Lynn E. to Two Men And A Truck
Two men and a truck we use to move my daughter out from her two-story apartment to a storage unit and they estimated the cost to be around $250 but We were billed $600...keep in mind they charge extra on Saturdays also a hidden fee is they charge from the time they leave their office to the location and back so they sandbag an extra $150 just for drive time. I think as long as your expectations are that it's gonna be almost 3 times what you were quoted the work was definitely good they did a good job physically but moving is already expensive
Communication: 2/5
Professionalism: 3/5
Quality of service: 3/5
#6322 Ashlee P.
30 April 2019
Ashlee P. to Two Men And A Truck
If you want to waste 30 minutes on the phone describing the details of what you have to move and never receive a call back hours after you called then this is the moving company for you! Waste of my time. ***** Gave primary contact and secondary contact information. Was told I would be called back in a few minutes with available moving times. I was never called back. This happened today (04/30) and I'm lucky I didn't wait around and decided to move myself. Based off these other reviews, seems as if it was better off that I moved myself
Communication: 1/5
Professionalism: 1/5
Quality of service: 2/5
#6323 B J.
27 September 2019
B J. to Two Men And A Truck
Kyle and DJ moved our college boy from apartment to townhome. They did an excellent job! Worked at a rapid pace. They were careful with son's belongings and ensured no damage to walls or hardwoods. I would definitely recommend them and I would call them again for future moves.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6324 Vince S.
23 February 2019
Vince S. to Two Men And A Truck
Experience was terrible the only good thing about them is they show up on time. They took 4 and 1/2 hours getting evrything we needed out of the house. An hour and a half on the refregerator alone, which they broke by the way. They alos didnt cover my mattress and it was raining, after asking me if i wanted to and extra 8 dollars for the covers. When we finally get everything out, on our was to our new house we followed them and they ran a red light . We get to the new house and they sat in the truck for 15 minutes befor they began to offload anything. Get everything into the new house and we find out they broke an entertainment center, 2 bed post, and a couch. 8 hours and 800 dollars waisted i would not recommend them to anyone who wants help relocating. So to recap: Punctual Matress Wet Refrigerator broken Book shelf broken Bed post broken Had to to pay GE $110 to rewire it.
Communication: 2/5
Professionalism: 1/5
Quality of service: 1/5
#6325 Tim W.
19 March 2019
Tim W. to Two Men And A Truck
Moved a large hot tub/spa from one home to another. The size and weight of a hot tub like this can be challenging. These guys did an amazing job in record time. Carrying it down steps, up hills and crossing lawns was handled like experts. Plan to use them again when i need to move large and complex items. All the guys were friendly and professional. Well done.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6326 Heather E.
17 June 2018
Heather E. to Two Men And A Truck
The worst moving company around. Broke my lamp, put marks all over my walls, left sweat stains all over my oatmeal colored couch, didn't put things where I asked, ripped the velvet off my baby grand piano, but most of all, broke things that are irreplaceable. I will never use them again and I will tell anyone to use anybody other than two men and a truck. They have gone way down hill since we used them before in 2004. We will NEVER use them again. I would give negative stars if I could.
Communication: 1/5
Professionalism: 2/5
Quality of service: 1/5
#6327 Destine G.
25 July 2015
Destine G. to Two Men And A Truck
So many reasons for one star. I'll start at the beginning. I was recently quoted an estimated price based on our move across town. I was told it may be smarter to rent two trucks as they should finish around 12-1pm. In reality, the trucks did not finish until 4pm - so we were charged $800 more than I was told to expect over the phone. I would not have chosen two trucks if I had known the extra cost would be so high. Secondly, there were several items damaged during the move. My son's dresser was completely destroyed. The movers said absolutely nothing about the damage, but I found out within an hour of them leaving. There were also two large toy shelves in the playroom that are barely staying together. This was all caused by the movers picking up these heavy items by their tops instead of supporting the weight from below as well. I didn't bother mentioning the two shelves, but I expected to be paid for the dresser. In an email from Two Men and a Truck, I was told that their policy was to "compensate actual cash value for an item that is damaged if it is deeded a result of our services." The dresser cost $220. And it will cost the same amount to replace. I was told I would receive $120 because that is the price for the same dresser on ebay that is cracked and missing pieces. My dresser, however was barely two years old and in perfect condition before the move. In short - they do not care about taking care of your furniture. They didn't protect our floors. And their customer service is pathetic. We will never recommend Two Men and a Truck to anyone. Save your money and look somewhere else.
Communication: 2/5
Professionalism: 1/5
Quality of service: 1/5
#6328 Michelle R.
10 August 2015
Michelle R. to Two Men And A Truck
In July 2015, I hired and paid Two Men and a Truck (TMAAT) to move me from Birmingham to Huntsville. The two young men who did the work, Harper & Stanley, were professional, friendly and hardworking. When preparing to move my less-than-three-year old, 42 inch TV, Stanley inadvertently pulled the cord out of the back of the TV unit instead of unplugging it from the socket in the wall. As a result, when the TV arrived In Huntsville it would not power on. A Damage Report was filed with the company on 7/28/15. Nick, a manager, called me on 7/28 or 7/29 to apologize for the problem and assure me they would take care of it. Then I heard nothing from his office for the next 4-5 days. When I followed up with Nick in writing he stated he was having difficulty locating a repair shop that would come to my Huntsville home. He then asked me to take the TV to one of two repair shops. I told him it was TMAAT's responsibility to get the TV to a repairman- not mine - AND it was too heavy for me to carry anyway. The TV was finally picked up on Friday, 8/7 (after more calls from me). I don't know where it was taken or when it will be returned. I haven't heard anything else since that time. I gave TMAAT two weeks to fix a problem they created. They dropped the ball. To be honest, I don't think they care.
Communication: 1/5
Professionalism: 1/5
Quality of service: 0/5
#6329 John C.
25 May 2015
John C. to Two Men And A Truck
Outstanding value! The team that came out was top notch, Ted, John and LJ were corteous, efficient and wasted no time even though it is a per hour service. Highly recommend this service to any who need something moved, like a safe up to a household. PHENOMENAL!
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6330 Lisa S.
17 July 2016
Lisa S. to Two Men And A Truck
Experience couldn't have been better! From the time I called for information until when the truck pulled away after unloading, everyone was professional and kind. Alex and Dusty worked hard, were polite and couldn't have done better. I would highly recommend this company without hesitation.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6331 Shaunteria J.
28 June 2017
Shaunteria J. to Two Men And A Truck
Do not use this business, they don't care about your items. Items damaged and he tried to just say I'm sorry I broke that instead of doing a damage report. Inexperienced kids are moving your belongings. Horrible experience and even worst management.
Communication: 1/5
Professionalism: 2/5
Quality of service: 1/5
#6332 Chris G.
17 November 2016
Chris G. to Two Men And A Truck
I'm sad to say I have to echo the poor reviews that others have written based on their unfortunate experience. The drivers are supposed to call when they're on the way to the location. They did not. They just simply showed up. No big deal I suppose. I had done a good majority of the work already having packed things into boxes and making multiple runs in my car to my new house to expedite the process. What I didn't take I put into a nice pile in the garage. We walked through the house and I very clearly pointed out everything that needed to be taken. While initially there was some semblance of care being taken, that pretty quickly degenerated. Rather than carefully carry things or put them on carts and dollies, items were picked up by hand - which resulted in my desk being dented when one mover swung it into a beam in my garage. Boxes clearly marked "fragile" with irreplaceable art created by a family member were picked up and slung over a shoulder rather than carefully wheeled to the truck. Halfway through packing I again asked if they knew what needed to be taken and clearly pointed out all the things in the garage that needed to be loaded. Guess what? They left them behind. On arrival to my new house, things continued to spiral downward. They cracked an entry-way tile, they broke the side of my heavy wood armoire, then dented a doorjamb. They couldn't negotiate a doorway with my couch (which happens, I understand) but rather than stopping on the first try and reassessing for a new plan, they tried to force it 3 more times, scratching the wall, scraping paint and wood off the doorjamb which clearly is not also good for the back of a couch. I was asked where I wanted the large furniture items, but all the boxes were summarily dumped in the garage without inquiring where to put them - even though they were clearly marked and labelled. I was so disgusted at this point I just wanted them out. They then had the opportunity for redemption - I asked them to go back to the house to retrieve a bulky item that didn't fit the first time. Did they make things right and pick up the leftover items that they left? Nope. Just left them there. I paid for an extra hour so they could bring a tv and 2 rugs. In a huge truck. Are you kidding me?!?!? My hope is that they will refund me that last hour. It's pretty ridiculous. I'm glad other people had good experiences but mine was a disaster. We'll see what they do to make it right but as it stands my advice to the reader and to everyone else I work with at UAB is to USE SOMEONE ELSE!!!!
Communication: 1/5
Professionalism: 0/5
Quality of service: 1/5
#6333 Bebo F.
11 August 2014
Bebo F. to Two Men And A Truck
Used these folks back in April and had a really good experience with them. The movers were on time and professional. They took very good care of my furniture and made sure that nothing was scratched or damaged in any way. I recently went with a cheaper competitor to save some money and am now regretting that decision. I should have gone with Two Men and a Truck again and would have saved money in the long run and lots of aggravation. If you are looking for a move in the Birmingham area I would look into these folks for sure.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6334 Sloane R.
23 May 2016
Sloane R. to Two Men And A Truck
Stockman, Reed & Young were wonderful gentleman and hard workers! I was scheduled for an 8am on a Saturday. I received a call at 7:45am informing me they were pulling out of their warehouse (yay!) and they arrived at 8am on the dot. I moved from a condo with two flights of stairs and those boys did not stop. They handled my antique (and very heavy) furniture without a peep of complaining OR any damages. My 2BR move (from a 2 story condo) to a SF home 4 miles away was completed in 3.5 hours. The rate was less than other companies in the past with exceptional service. I will recommend Two Men and a Truck to family, friends, and clients.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6335 Mary D.
15 August 2016
Mary D. to Two Men And A Truck
My experience was wonderful beginning with Suzanne in the office. Andrew and Dusty were great? The were efficient and very engaging. Everything went smoothly and they finished the move in less time than I thought. They took very good care of our belongings. Will definitely use them again.
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#6336 Trey C.
07 June 2014
Trey C. to Two Men And A Truck
Worst experience we have ever had. They grossly mis quoted our move. Movers were very nice, but management was awful and rude. They didn't stand behind their policies and were very un accommodating. The owner was extremely rude to my wife. We made a list as requested damages to furniture and our new property and they just ignored it and dared us to do something about it. There are several moving companies, don't choose this one.
Communication: 1/5
Professionalism: 1/5
Quality of service: 1/5