Having just completed a NYC to LA move, during which our belongings resided for a few months in a storage facility in California before arriving at our final destination in LA, I feel compelled to call out the Zippy Shell folks in Tampa by name because I'm creepy like that..... Susan, Ruth, David! I was completely convinced when I first talked to you guys and you undercut all the other companies prices by two grand ($$!!) that you were a fly-by-night company that was going to lose/break our stuff and/or slap up with crazy hidden fees after you got our stuff and could hold it hostage. I was BLISSFULLY WRONG! Everyone I spoke to in Florida, most especially you three above, were calm, understanding, consistent, and truthful, even when we were hysterical. The cost stayed the same the whole time, no hidden fees or mysterious price changes-----what I was quoted was exacted what showed up on my Credit Card. The moving guys in Brooklyn showed on time and were great, babying a PIANO down 2 flights of winding tenement stairs without nary a complaint. We were alerted when our container arrived in LA, and my wife was able to easily arrange access with you guys to get some things she needed for work. And then you (David I'm calling you out!!) went out of your way to smooth out the moving of our belongings from the warehouse to our new house when it got complicated - including the darn PIANO.... And once again, the moving guys were on time, careful and sweet dudes. So thank you all for blowing up my pessimism about moving companies, (well just yours) and leaving me with an absolutely boring story to tell about our cross country move because nothing went wrong..... O and H with the Piano

7am. Unsolicited phone call at 7 A M Never heard of them before. Don't know where they got my number. Unsolicited calls at this hour are not welcome. Total disregard for common decency.

Run don't from this nightmare of a company. Once you are caught up in the corporate tangle,You will get your furnishings and other valued items when they're good and ready to give it to you. You will speak to an apathetic young, uneducated, rude woman that will just talk in circles. then they will put you in contact with the shipping department who will then not answer the phone for days. It is only when you offer to bring your attorney present will you get your shells scheduled for delivery. I had a good experience with regard to both the Las Vegas and Northern California representatives and their crews. My experience with the delivery company in Maryland was also very positive however the turmoil and unbelievable run around that I received when trying to find my items and have them scheduled for delivery is not worth it... Go somewhere else.

We used Zippy Shell to move from Boston to Southwest Florida and couldn't be happier. They had very competitive pricing, our furniture arrived in just a few days, and they delivered our furniture on the day we requested. Would highly recommend.

Bottom line: I would not do it again nor recommend this service to anyone I know. The move: I was moving from the Detroit area to San Jose, CA. It was a 2400+ mi move and I had to move my 2BR apt and my car. I figured out that the cost of the zippy shell move (~2700) would be not a whole lot more than if I did the move myself, so I decided to try ZS. At origin: the showed up on time (Sept 14) and 3 guys loaded up the shell in a reasonable amount of time. Their leader seemed to have a lot of experience with ZS and suggested I leave behind my floor lamps because they would not survive the journey. I said OK and left them to my landlord. What about my TV? (I had wrapped my 40" LED TV in several layers of bubble wrap and foam.) Yes that will be fine you have that thing wrapped up very well. I said OK, put it on top of the sofa. He said fine. I had some rope and I bought 6 tie down straps from IKEA to help them secure it but he said they only needed the rope. At destination: my shell arrived San Jose (Sept 25) but the earliest they could get it to my apt was Oct 3, a Tuesday. I asked if they could deliver on Sat Oct 7 and after some e-mails they said yes. I called later and asked if I could get some stuff from the shell in the mean time -- the advertise about how easy this is -- but they said they could on Thursday and wouldn't I rather wait until Sat? I said OK. They said the shell would arrive between 9-noon and it ended up coming close to noon. I hired 3 movers to unload it and when I saw my stuff it looked like it had been through hell. Most of it was fine though, just dirty. I filed a claim for 2 things. My TV, which now had a cracked screen, and my desk which looked like someone hit it with a crowbar a couple of times. They responded with this: "We have just discussed that there has been some damage done to your items. Please take the time out to fill out the attached form and send it back to claims@zippyshell.com If you have any evidence of damage, please also attach to the email you will be sending the claims form. Please include: Pictures before the loading Pictures after the loading Receipt for each item claimed, from original purchase Proof of Replacement Cost or Repair" I sent them pictures of: my original receipts, a bunch of boxes to show them the move was rough, and my two damaged goods. I also sent pictures of a Craigslist ad (and link) I had posted in Detroit when I tried to sell some items -- this ad showed my TV was in perfect shape before the move. Their response to my claim was this: "First, we want to apologize that you have had damages to your belongings and sincerely regret that this has occurred during your move and we thank you for taking the time to inform us. There are specific guidelines that must be adhered to before submitting a claim to our insurance carrier for consideration. One of the things that we take into consideration is the coverage that you elected for your move, which in this instance is the Standard Content Protection. All our tiers offer a coverage amount of $50,000 and covers the container should a catastrophic event occur. The Standard Content Protection carries a $5,000 deductible and does not cover natural shifting of items while in transit, loading/unloading of the container, tornado, earthquake, and theft accompanied by forcible. While we respect that your belongings are very important to you, we need to inform you that your claim has been denied as it does not meet the deductible or coverage qualifications." Final remarks: even if they had replaced my two items, worth only $369.93, I would not go this route again. Their sales people are great but after that it felt like a bare-bones operation. They are really not very flexible with delivery dates or letting you access the shell easily -- that's complete BS. Even if I had let them deliver Oct 3, best case, it would have been 19 days for them to deliver the shell. Also, I don't know what kind of "climate controlled environment" they had because my stuff had a lot of dust and even a few leaves, like they left it outside for some period of time. Next time, I will just do it myself even if it sucks at least it will be over sooner and I can get on with my life. Live and learn.

The sales staff was very attentive and the pricing was good for my cross country move. They use franchised warehouses to handle the local pickups and deliveries and this is where the problem lies. The communication is extremely slow between the call center and the local warehouse. Once I requested my pickup date and hired movers, it took a long time and multiple phone calls to get my pickup confirmed. I didn't get confirmation until the night before. My shell did take a little longer than expected to arrive at the destination warehouse but this wasn't a problem for me. I was told when I called to check that if I gave at least 48 hours notice they should be able to accommodate my delivery request. On Monday, I requested a Thursday delivery, but on Tuesday I received a call stating that the earliest delivery available was on Sunday, when I am not available. At this point, they have charged me the complete amount owed, have possession of all of my belongings and I have to wait over a week to move into my new apartment that I am already paying rent for. When I told the agent that I would need to call for a date the next week, she advised that I needed to do it quickly or I may get delayed again. I feel like the sales staff told me whatever I wanted to hear to close the deal with no consideration for how their company actually operates. I requested to speak to a supervisor and was told that they are not allowed to put a supervisor on the phone but they would note my file and I should hear back from a supervisor within 48 hours, if it meets their internal escalation guidelines. I have never heard of customer service not being able to escalate to a supervisor, and this type of delay does not do anything to satisfy the customer who has already paid thousands of dollars for a cross country move and just wants his possessions delivered. I hope, based on the other reviews for the Tampa operation, that my belongings survived the move.

This is what happens (along with various scuff marks on everything) when use Zippy Shell Moving and Storage to move your stuff. Oh, and they deliver your stuff over a week late and their "customer service department" is unable to tell you where the truck is or when it's expected to arrive, but you'll get an email that never comes with updates. Avoid avoid avoid!!

I have had a horrendous time with these movers and I don't want this to happen to anyone else so I'm hoping you can make a difference. I moved from Danville PA where I was a chaplain at the hospital there to Union City here to be the Interim Minister at our Fremont church. I contracted with Zippy Shell to move me across the country. The salesman made a lot of promises that ended up not coming through. He contracted one shell with me, which is like a pod, but much smaller, and when they arrived on July 30th it was very apparent that 1/2 of my things would fit. So immediately we had to call the company to contract a second shell which they said would arrive the next day on July 31st. Also this cost me an additional 3400.00. I contacted my church as this was over the budget of moving expenses and they agreed to help me, but I'd have to pay the overage back to them. The second shell did not arrive until Aug 1st and they loaded it completely. The scheduled date to arrive here was to be Aug 13th the salesman told me. With the addition of the second shell, they held the first and didn't ship it and then told me the arrival date was to be Aug 20th. This became complicated as I arrived in Sacramento for a week and then Fremont on Aug 10th and stayed with a congregant until Aug 24th. I then had to stay in my empty apartment until the arrival of my things which didn't actually occur until Sept 8th. And with this I had to constantly call the company to even have them deliver by then. I lived in an empty apartment sleeping on a cot for 2 weeks with borrowed things such as a pot and pan and towels, etc. until my things arrived. I had only 2 suitcases I was living out of. Needless to say, it was extremely uncomfortable at my age, which then was 63, and I recorded on the attached excel spreadsheet all the calls and their responses from all of this. After all this, all they did was apologize and say they could give me $500.00, which would not even cover the inconvenience and the damages I experienced. I submitted a damage claim which I also have pictures of, for over 1500.00 and they denied it, saying they only paid for catastrophic damages. This was unbelievable as they ruined a few pieces of my furniture and I had an estimate from a furniture repair to compare it to. They also charged me $318.00 for storage in Washington DC when the salesman had said there were not any storage fees. They would automatically take their charges as they had the church credit card. They took these charges without permission and never contacted us except to send me an email showing the charge. The salesman promised so much and delivered none of it. I am a minister so I don't make that much to begin with. I don't have a company that will cover expenses, I have a small congregation who can only afford so much. I can't imagine what a family would go through having to live out of suitcases for over a month. I really feel I deserve compensation for all the issues I experienced with them. They would tell me a supervisor would call me back, which didn't happen, I called them countless times and finally discovered they had lost my things somewhere in Chicago a month after pick up and refused to tell me this until I finally had an employee tell me. Their customer service was horrendous, their policies serve themselves and not the customer and there should be consequences to their actions. This is all I could find on them: Zippy Shell Headquarters 170 3050 Water St NW Washington DC 20007 Or 8405 Benjamin Rd Tampa Fl 33634 Thank you for reading. I hope you never have this experience. Blessings, Rev Jo Green

I can't say enough good things about Zippy Shell. I worked very closely with Brian in Tampa and he went above and beyond to make a hectic move seemless. At the last minute I need an extra bin. Brian took time out of his day to personally deliver and pick up the bin. It's hard to find good customer service like this these days. If you are moving short or long distance, I highly recommend them. The fact that I could take my time to pack and then have the bin moved to storage was a life saver. Zippy Shell has my highest recommendations!!

I recently moved from Tampa, Fl to Wake Forest, NC. There's nothing about moving that is fun and stress free. I started getting quotes from several moving companies and quickly realized that they charge an arm and a leg and several other body parts to move your worldly possessions. So next least expensive option was zippy shell. They offered loaders included in their quote, which made it that much easier. Platinum relocation movers was the local company used, which was interesting since I actually had gotten a quote from them as well. Would've been more than twice what I actually paid. Marisabell was my coordinator and she was very responsive, even when I had to reschedule my dates due to loan issues. The loaders they used were on time, professional and got the job done. A few minor items arrived broken, not worth the effort to put a claim in as they weren't valuable to me. I would definitely use them again and recommend them. They understand that moving can be stressful, especially when selling a house and buying a house.

DO NOT USE ZIPPY SHELL!!! We were moving from San Diego to Tampa and were told 8-13 days of a delivery time. After 15 days our items had not even been shipped. Everyone we called told us different things...it was on the way, would arrive tomorrow, or hadn't shipped. After calling twice a day for 3 days we finally were told our stuff shipped after 16 days and would be there around 30 days from when it was picked up. What's worse is you cannot speak to a manager and they have no phone number for them. They put in an escalation request and the manager is supposed to contact you in 24-48hrs which they never do. We're on day 20 without our container and given other reviews I'm worried about the state of our possessions once we receive them.

We were planning a move from Fl to Ga that has been postponed indefinitely but while planning I shopped around to several moving/storage companies & Zippy Shell was the best deal I found by far. Although my move has been cancelled for now, when I'm ready next time I'll definitely be contacting Zippy Shell in the future. I have have had several interactions with them over the phone and through email and they provide excellent customer service.

If I could give them NEGATIVE stars, I would. I am seeking legal action against them for MANY damages to my possessions (CO to TX) and for overcharging me. I spent many days with phone calls and emails to resolve but they would not do anything. I paid for "premium insurance" and they are still ignoring my sttorney's communication. This is INSURANCE FRAUD at minimum. DO NOT USE these guys!!!

I used Zippy Shell for my move from Chicago to Los Angeles. Everyone involved was super helpful and great! Keyonndra was my move coordinator and she was helpful, kind, and very responsive. She was able to give me my delivery window a couple days early (it's an 1 hour time period slotted 24 hours prior to your scheduled move date, and we were hiring movers to help us and needed to know sooner (I wish we had just used Zippy Shell folks)) and coordinated my drop-off date in LA super fast. The man who dropped off my shell in Chicago was the nicest person I've ever worked with. Very friendly with the drop off and explained the best way to load the truck. He came back 3 hours later to pick up the shell which is when we had asked him to come back. Our stuff arrived in LA 7 days later, and we were able to schedule the drop-off 3 days after that. So we received our belongings within 10 days total. The 2 men in Los Angeles who helped unload the truck did so in 90 minutes! They were also very careful with our belongings (which included 18 boxes of records - oof!). Nothing was damaged, and everything was as we packed it into the shell. If I ever move again (which hopefully won't be for a long time) I'll definitely use Zippy Shell!

I recently did a move from California to Connecticut. That kind of distance is pricey, so I compared prices with all the other pod companies, moving companies, uhaul, etc. This was by far the least expensive option. Moves suck. And this is the first time I've been happy throughout the process. Even after delivery. Not a single thing was damaged and every step of the process was handled with professionalism and care. I'm so thankful to have found Zippy Shell. They made a really stressful move so much easier. Seriously everyone I talked to from the initial sales rep, to my move coordinator (everyone gets one), my pickup driver, and my drop-off driver... every single one of them were polite, professional, and kind people. Can't recommend them highly enough.

BEWARE! They moved us from Long Island. Told us that their arrival window was 8a-12p and they didn't show up until 4pm. So off to a bad start and they don't offer any reimbursements. Now we need our stuff back to move into our new place and guess what! They have no clue where our things are. I called Janette at Zipp Shell Corporate in Tampa, and she was rude, impolite, and not helpful at all. Still have no idea where my stuff is, we are supposed to move in tomorrow, and my 6 month old's stuff is nowhere to be found. do NOT use them!

I used Zippy Shell to move contents of two homes from Southern California to Northern Florida. It was a fairly complicated move because one house closed escrow on 6/20 and the other on 7/5. The LA franchise delivered container 3 days before, picked it up promptly and stored it for 15 days until the second container was loaded. They both arrived one day after we did. The Jacksonville owner worked with us getting both delivered and unloaded. Because we boxed our things and loaded co Rainer ourselves - there was no damage or loss unlike many typical moving companies. The pricing was competitive and I saved $. A seamless move across the U.S.!! I highly recommend this company!

From the moment I spoke to the first customer service rep to the moment our stuff arrived, everything was perfect. The guys who dropped off/picked up the trailers in SFO were awesome. Everyone was great even though our old neighbors were complaining we were parked in their yard (we weren't) and that were there for a week (nope. 2 days). Besides that stress?? LOL I've done that stupid move from FL to CA and back, 3 effing times. Its never easy or stress free. Stuff goes missing, stuff breaks. Zippy Shell was the best we've used so far. Nothing was broken in the move, which was nice because the independent movers we paid 800 bucks to load the things did the worst job. We should have just taken the Zippy Shell movers. When we arrived in Fl, we didn't have an address and then we did and needed our stuff because duh, we had paid prorated rent on a house we couldn't live in. Frig. The ladies at Zippy Shell were so nice. Beyond nice actually. I was kinda rude on the phone because I was freaking out a bit, but Miss Marisabell calmed me down and pretty much reminded me why I moved back to the south. Because people are nice and they care even though you're just a customer. Miss Miriam was awesome as well, and sent me the most comforting words. I mean, no one had to do that! I guess I'm so used to being in northern California where everyone is just nasty rude, but it was really sweet. I would use then again and totally recommend them. I think this company hires the right people and that's what matters.

In the beginning, everything seemed great. The company was in contact with us, talked us through everything and even delivered the shell a day early for packing. We thought we had hit the jackpot with this company. In the contractual agreement they state it will take 7-10 business days from warehouse to warehouse. We are a small family and we're about to embark on a cross country move, and already stressed out! We arrive in Ohio ( moved from Arizona) and give it the 10 business days. On that 10 th day, we call zippy shell and learn that they have no idea where our shell is, no update to give us and to just call back another time. That was not acceptable. My husband called back and was told they had nothing to tell him . He asked to speak to a manager and they tell him it will take 48 hours for a manager to contact him ! That is unacceptable!!! Meanwhile, we find out from another source that our shell has not even left the warehouse in Phoenix. Cool! So what exactly are we paying for? Finally, today the manager Rod calls my husband and tells him the same exact thing. We have no idea when it will go out, I'll just let you know when we have some information. We advised him that they now are in breach of contract as we were promised our items in 7-10 business days, and now we are at 11. After a heated conversation with Rod ( and being hung up on atleast 4 times) we still have no answers. We explained to him that we will be expecting some type of discount or compensation because they have not followed through with their end of the deal. He told my husband that once the items are delivered, they will discuss if we will or will not be compensated. This is total bull. They are quick to take your money yet they cannot provide An ounce of customer service whatsoever. So we are without all of our belongings, including my husbands motorcycle which is his mode Of transportation. We are stuck sleeping on the floor and have no items to cook.. our baby it without his crib, toys and more. We are utterly disgusted with how this company has handled this. If we had seen these terrible reviews before hiring them, we would have never used them. Unfortunately we were in a hurry and the price was right. I'll never make that mistake again! We have now disputed our initial payment with Wells Fargo and I'm pretty sure this is headed into being a lawsuit. Do not use his company unless you never want to receive your items.

Over all a great experience. We Moved from California to Florida and used two storage containers. They brought both the same day. Even though we requested and paid for a large and small storage containers, they provided two large whiched helped us greatly. Delivery worked well too. We kept one storage unit in storage for 6 weeks. Both units delivered without issue. Drivers were kind and helpful.