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119

Allied Van Lines

1
Jacksonville2 reviews
Reviews (2) Add Review
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Communication
1.1
Professionalism
1.1
Quality of service
0.8
Total
1
#5978 Dianne T.
19 October 2018
Dianne T. to Allied Van Lines
I called Allied movers to transport my belongings to CA. Steven Sirp was my consultant and came to my house for an estimate. Steven was very nice to me and I settled for the estimate that he gave me. We agreed on a moving day and all was well. Steven also stated that it might be difficult to get the big 75 foot truck into my complex and he offered to shuttle all of the belongings to the large truck. On the day of the move the driver came to my complex and asked me how he is supposed to get his big truck in. The driver said that no one told him that he may need to shuttle all the items to the big truck. I called Steven and he did not communicate this info to the driver. The driver left and left all of my packing that was to be loaded that day in my house. Steven was rude and said that my move was cancelled! I then needed to get another mover that day. Also, I needed to change my Delta flight as well. This mover SUCKS!!!!! Especially Steven
Communication: 1/5
Professionalism: 1/5
Quality of service: 1/5
#5979 Brendan W.
04 August 2018
Brendan W. to Allied Van Lines
Summary Statement: DO NOT USE COLEMAN ALLIED for your move. Brief Summary: Despite initial reasonably good face-to-face impressions with staff, our moving experience became horrendous. Severely damaged items (some appearing maliciously so), lost items, late delivery, poor communication. Moving is already costly and stressful. We thought "full service" company would make it less stressful and were sadly wrong. We've spent more time dealing with their mistakes than it would have taken to just move everything ourselves. And spent much more money than intended dealing with late, broken and lost items. Detailed Summary: We used Coleman Allied to move from FL to PA with temporary storage at Jacksonville office. Initial interactions with company getting estimate and packing/loading were good (4/5); however, our experience promptly went downhill after our payments were made, so bad that I would rate them 0 stars if yelp would allow. Our "move coordinator" was minimally responsive to our inquiries (some items were damaged during loading process). She never alerted us to the load date of our items. On the day our movers arrived in PA, they advised us there was "overflow" and that not all of our stuff had come (including one of our beds). We also discovered numerous items with significant damage beyond typical scrapes and scuffs. Our move coordinator failed to communicate any of this with us ahead of time to allow us to prepare. Instead, we had to reach out to her. When pressed on the arrival of our "overflow" items, I was given no clear date until I involved a supervisor and even then, the delivery date was WEEKS AFTER our delivery window from the contract. My wife and I started new jobs after and could not take off additional time to receive the remaining items at the time they chose. They then threatened to put our items in PA storage and charge us for this. After much back and forth, they begrudgingly changed their delivery time slightly. Then came the final blow. With the second move, we found even more items with significant damage, many unusable. Our driver apologized profusely on arrival, telling us this is how he found it in storage in Jacksonville. There were also findings of gross negligence and perhaps malicious intent. Two pieces of our child's furniture were broken into numerous pieces, appearing almost by force/choice and then stuffed into previously sealed boxes and then re-closed. My wife's preserved wedding dressing was removed from its preservation box, balled and stuff among other items without packaging. Two of our mattresses had ripped plastic covers were were covered with dirt and mold. And lastly, we were informed of numerous "lost" items including two large, expensive bookcases and a dyson vacuum. Never any communication of this from our move coordinator, the driver had to break the news on delivery. We have not yet summed the total lost and damaged items, but I am sure replacing them will come close to or exceed the cost of the actual move with Allied.
Communication: 1/5
Professionalism: 1/5
Quality of service: 0/5
Jacksonville, Florida 32209
Friday: 8:00 am - 10:00 pm Hours Open now
Monday 8:00 am 10:00 pm
Tuesday 8:00 am 10:00 pm
Wednesday 8:00 am 10:00 pm
Thursday 8:00 am 10:00 pm
Friday 8:00 am 10:00 pm
Saturday 9:00 am 6:00 pm
Sunday 10:00 am 7:00 pm
Membership(s) & License info.
  • Member of AMSA:No
  • License of BBB:No
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