This was my first time hiring movers and the experience was great. The entire process was good. They kept me updated as to when they were about to finish with their current moving and when they would be at my place. They were extremely fast and hard working as well as super friendly. I would recommend them anytime.

We were really pleased with the entire experience of moving using NorthStar. We didn't have a very big move (just within San Francisco city), but that only helped make this move one of the fastest and most efficient that I've ever experienced. They were very much on-time with lots of updates on their arrival right up until they did actually show up. They got right to work and continued at a very fast, yet very controlled paced moving everything from my apartment in to the truck without an issue. Once they followed us in the moving truck to our new apartment, they were able to get things running into the new apartment just as fast. Overall everything was completely said and done and they were on their way within 3 hours. Highly recommend!

From setting up a reservation to dropping off the final box, these guys were top notch! I helped a friend move from a two-bedroom to a one-bedroom. And if I recall, I called for a quote and was explained the moving procedure and what was covered during the move. As far as purchasing insurance coverage, valuewise there was no need for it. I did receive quite a few emails prior to move day confirming thing. Kinda irritating, but not too bad, they're only protecting their business. Understandable. On move day, I worked with Felipe who planned things out. He was also assisted by Noe and Eulalio. We pretty much had things all boxed up and ready to haul. Luckily, the move wasn't very far too. The move was quoted as a four hour job, only these guys finished within three hours! Total for the move was $420. Basically $140 per hour, but worth it. I could've went with another company that quoted me at $110, but I'm glad I didn't. These guys did exactly what I needed. I think the cheaper you go, the cheaper help you'll get. In the East Bay, I've had excellent experiences with NorthStar Movjng and their competitors 680 Movers, but I'd choose NorthStar again after this last move. I also recommend NEVER to go with Fairprice Movers, as those guys tried to deny breaking my ceiling fan, not admitting fault, and trying to cover it up. Luckily I found the fan blade in the gutter as evidence to prove their neglect. And they're luck I didn't give them a one-star review. Anyways, back to Northstar Moving; they were fast, they did their job in a timely manner, and I have no complaints.

We hired NorthStar to move us from our 1 bedroom apartment in San Francisco to our new home in Marin County. The movers themselves were pretty efficient and friendly, however we were disappointed when a couple of items were chipped or cracked when we arrived. More disappointing, however, was the customer service we received from NorthStar. A few examples: - Once we booked our move, it was incredibly difficult to simply get in touch with anyone. I had to make multiple calls, leave voicemails, and send several emails just to connect with someone about sending the Certificate of Insurance required by our apartment building. - I scheduled an appointment with NorthStar ahead of our move so that an estimator could come to our apartment and provide an approximate cost, as well as a "not-to-exceed" amount. On the morning of that scheduled appointment, we received a call letting us know the estimator couldn't come due to an emergency. We completely understand that things come up and we were fine with rescheduling, but NorthStar had no availability that aligned with our schedules ahead of the move, nor were they willing to be flexible with us. I followed up via email with a suggested alternative: could we schedule a call where I could provide more detailed descriptions of the items to be moved in order to get some kind of general cost estimate? Not surprisingly, I received no response from NorthStar. - NorthStar was supposed to call us 2-3 days before the move to confirm when the movers would be arriving within the scheduled time frame. We never received a call. I followed up via phone and email, and never received a response to either. I woke up the morning of the move not even knowing if the movers were showing up - not the kind of additional stress you need on an already stressful day! There are a lot of other moving companies in the Bay Area - I suggest going with one of those instead.

We book North Star moving company for our long distance move. After reading the reviews on Yelp we decide to go with them. Pickup team came on time and helped us pack and was a good crew. After a week my items we're delivered on a Sunday. Delivery team seemed to be in hurry and didn't do a good job as much they could have so 4 stars. Management at company is awesome and they care about customers.