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58

Two Men and a Truck Clearwater

3.4
Reviews (17) Add Review
Showing 1-5 of 17
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Communication
3.4
Professionalism
3.4
Quality of service
3.4
Total
3.4
#5061 Samantha W.
06 August 2019
Samantha W. to Two Men and a Truck Clearwater
To ask to reschedule a move to another day is so incredibly rude and inconsiderate of the time, energy, and stress that goes in to moving. I can't believe your mover actually asked me that after already being late. Don't hire Two Men and a Truck unless you enjoy being lied to, nobody returning your calls, and don't care about wasting your hard earned PTO for a move-in day. I was moving to an apartment complex with a tight move-in window (3pm - 6pm to use their freight elevators) which I made very clear to the their rep Alex Lyons. At 6pm we would no longer be allowed to use that area, which I reiterated to Alex probably 5-6 times to make sure he completely understood that we had to be done by this time. After speaking to the rep over the phone, I was assured that my movers would be at my apartment between 12:30-3:30, but they would most likely be early or in the beginning of that window. Great. No problem. I called twice, once at 1:30pm and again at 2:30pm to find out where the movers were and at both times was told the head mover would get back to me. Nobody returned my call. At 2:50 I called again and was pushed through to John the manager, who said they were running late and were going to get to my house in 25-30 minutes. At 3:30 I received a call from the mover that they were still at least 30 minutes, away putting them at my house at 4pm because they had to "drop someone off" and "oh, can we schedule this for another day?" So obviously the MANAGER HAD LIED TO US and now we are completely screwed. Unfortunately, we had to completely cancel the move that day and then move about 1/3 of our stuff to the apartment ourselves. Did I mention that this was also my birthday? Absolutely the worst because it's Monday and both my husband and I took off of work to do this. So we waited around until 3:30 to hear that you can't move us in. Completely canceled your services and are now waiting on a return on our deposit.
Communication: 1/5
Professionalism: 2/5
Quality of service: 1/5
#5062 Vic T.
13 June 2019
Vic T. to Two Men and a Truck Clearwater
I just had an encounter with one of the drivers from this company. He backed his truck up into my driveway hitting shrubs and a tree. When he parked 2 houses away I approached him but he ran into the house he was working on. I called the company and asked for the owner who was not available. I have not yet heard from anyone at this company. Apparently this issue is not very important to them. This company is the worst. They won't respect your neighbor's property and probably not your property either! DON'T USE THEM! There are many good moving companies around. This is NOT one of them. Unprofessional! STAY AWAY!! Read all their reviews and you'll call someone else!
Communication: 1/5
Professionalism: 1/5
Quality of service: 1/5
#5060 Roger W.
18 April 2019
Roger W. to Two Men and a Truck Clearwater
Excellent service. On time, went right to work. Pleasant workers, kept me informed about the progress, and best of all no extra charges that moving companies are famous for
Communication: 5/5
Professionalism: 5/5
Quality of service: 5/5
#5064 Jen M.
14 November 2018
Jen M. to Two Men and a Truck Clearwater
We had a few rocky points but everything was handled in a professional manner. Was even contacted by the owner of the company.
Communication: 3/5
Professionalism: 3/5
Quality of service: 2/5
#5063 Kim S.
29 October 2018
Kim S. to Two Men and a Truck Clearwater
Moving is stressful, which is why I called Two Men and a Truck. I spoke to Joe who quoted me by just asking me what was in the house. There was no walk through. The morning the men came the driver immediately said that it will never fit in the truck. He called the office to ask for another truck and one was not available. This all took time and I had to schedule another move. Then the guy who clearly did not want to do the work "hurt" himself??? He then was on the phone arguing with the office to replace him. He did take himself off the clock and sat in the truck while Aaron, the other mover, continued to move. I was told that two more guys were on the way, but received a phone call from Alex who said I needed to pay 30 dollars more and he would send the guys who had not even left the office. Patrick and Damian arrived and started to load the truck at 1:30, with the original arrival time at 10:30AM!!!!!!! The guys loaded the truck and we made a trip; they went back for a second trip, and unpacked as it was getting dark. I ended up helping the movers to expedite the process, and the furniture was placed wherever there was a spot and NOT in the proper room location. Overall, the movers were polite and hard working, and I hope they are compensated for their efforts. The move itself was a disastrous domino effect because of the disorganization that occurred upon booking this company. I was quoted incorrectly, paid OVER a thousand dollars and was not able to budget an adequate tip. The bottom line--if the proper steps (ie, a walkthrough or checklist etc) were taken from the beginning, this series of disappointments would not have taken place. Please do not allow this to happen to any one else. Aaron, Patrick, Damian THANK YOU!!!
Communication: 1/5
Professionalism: 1/5
Quality of service: 2/5
156 Douglas Rd E Oldsmar FL Tampa, Florida 34677
Wednesday: 8:00 am - 5:00 pm Hours Close now
Monday 8:00 am 5:00 pm
Tuesday 8:00 am 5:00 pm
Wednesday 8:00 am 5:00 pm
Thursday 8:00 am 5:00 pm
Friday 8:00 am 5:00 pm
Saturday 8:00 am 12:00 pm
Sunday Closed
Service offered
  • - Local moving
  • - Long distance moving
  • - Furniture Assembly
  • - Senior Moving
  • - Large and Heavy Item Moving
  • - Piano Moving
Membership(s) & License info.
  • Member of AMSA:No
  • License of BBB:No
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