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46

Two Men and a Truck Tampa

3.5
Having completed more than five million moves, Two Men and a Truck® is the nation's first and largest local franchised moving company in operation with the goal of exceeding customers' expectations every day. Nationally the brand employs more than 8,300 team members. You'd never know it because a small-town, friendly feel is what the brand embodies--all while setting the industry standard for professional and personalized service. Move teams are able to handle any type of move: business moves or home moves -- whether it's an entire corporate headquarters or a single piece of furniture. Flexible schedules are offered in order to meet customers' needs, with availability on evenings and weekends. The expert move teams are fully trained, licensed, and insured. Our top-notch movers work hard to live up to their reputation of being the \"Movers Who Care®\", and with a 96% customer referral rate, the success of Two Men and a Truck®'s secret sauce is apparent to their millions of happy customers!
Reviews (7) Add Review
Showing 1-5 of 7
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Communication
3.5
Professionalism
3.4
Quality of service
3.5
Total
3.5
#5098 Curt N.
11 May 2019
Curt N. to Two Men and a Truck Tampa
Just finished our move with this branch of TMaaT and we couldn't be happier. Moved from Bradenton to near Tampa. Initial contact was with Jade in the office and she set up an in-home estimate. The price was right and we booked the appointment. She maintained great communication throughout the process. Leading up to the appointment, I received an email with suggestions and my pre-move estimate and received a phobe call 2 days before confirming start time. On moving day, the guys called before they left the office. I asked them to bring a couple of boxes for missed odds and ends and they obliged with no fuss! They showed up exactly on time and got to work right away. The key to a good experience is for you to be ready when they show up. Hold up your end of the deal by having your stuff packed like they ask and ready to go. If not, don't be surprised when it takes longer than quoted. Because we were ready and the guys showed up on time and busted their butts, the move took exactly the time estimated. I have to hand it to our guys. We definitely got the A Team. They were professional, congenial, courteous, and about the business at hand. During the load, our stuff was handled with care being shrink wrapped and padded. During the unload, they put every box in the room it was supposed to go. It was a pleasure watching them work. Thank you Two Men and a Truck. I will definitely use you again.
Communication: 5/5
Professionalism: 5/5
Quality of service: 4/5
#5099 Michael L.
23 March 2019
Michael L. to Two Men and a Truck Tampa
Moved last week, posted this review initially elsewhere: My wife and I have used Two Men and a Truck at least 6 times in the last 10 years, always happy. Last time was 2 years ago, day of went well but 2 weeks later a manager from the company called to inform me one of the workers who was given a cash tip added extra tip unauthorized to my credit payment, that it would be refunded and the matter dealt with. Lo and behold, I still chose to use this company because of past great experiences. Today, our movers filled a van and told us they would not be coming back for the rest of our furniture and belongings. Local dispatch said they couldn't send anyone out tonight or tomorrow. They blamed us and the pre-move walk through. They stated the ground team reported we had "300 boxes" for a 3 bedroom, 2 bath house. I said, that's not true, I bought the boxes from UHaul, I have a receipt, I bought 70 boxes and I didn't use 5 of them. Then they changed the story and said we had closer to 100 boxes and that was over our estimate, that the walkthrough didn't include one of the bedrooms (a nursery, which had a grand total of a crib I had disassembled and a rocking chair), 2 extra 3-drawer dressers we couldn't give away and a side table. I left my pediatric clinic in the middle of the workday, over my lunch break, to arrange a truck and I personally hauled the left items onto the truck and had then threw them into the new garage, in approximately the time that the Two Men and Their Truck were pulling out of the house. I am beyond livid. I have previously been the afternoon move that was 2-3 hours delayed because the morning move took longer than expected. I understand delays. It is a service industry. I and my wife received no sympathy or help. We were told it was our fault, that the estimate was our mistake. A person from Two Men and a Truck walked our house. I was told today we should have asked for a truck for the entire day. Clearly, that wasn't needed, there was less than half a room left and I personally did it, in the middle of my work day, delaying patients, unhappy parents, and an unhappy crying wife all the while. And the story for why we couldn't be finished kept changing, as above. I will make sure I never use an estimate system from any moving company ever again. It is an estimate. Unless you are coming out the day before the move, how am I to know precisely? I cannot believe someone tried to tell me we had 300 boxes. After these last two moves, I will be finding a different moving company for future needs. *** Update a week later: Corporate only replied to me saying local would talk to me. Local sent me a form letter apology. No one actually put any thought or CARE into the matter, from what I can tell. My own parents, family members, and others in my workplace now know to use other services.
Communication: 1/5
Professionalism: 1/5
Quality of service: 1/5
#5101 Shane H.
09 February 2019
Shane H. to Two Men and a Truck Tampa
The quote for our move was half the amount actually charged. The response was that the quote is never exact.... but this is the profession that this company does every single day, the quote should be the maximum charge. The first hour went quickly and then it was slow the rest of the way. Days later I'm still pulling off excess plastic wrap that shows the company obviously has no environmental considerations. Did the furniture get moved? Yes. Were they as scheduled? No. Was this a major inconvenience? Definitely. Recommendation: definitely use another company, this company relies on its old image of being the standard mainstream place to go with and it's no longer the best option. Also this company refunded one hour of time, but it's so far wrong that does not make this right. Read the google, yelp, facebook and other feedback and you'll see this theme.
Communication: 2/5
Professionalism: 1/5
Quality of service: 2/5
#5100 Laura M.
10 January 2019
Laura M. to Two Men and a Truck Tampa
We used Two Men and a Truck as our movers. These men moved us into our new home from an apartment we were renting while our home was being built. They not only had to empty and move our apartment but we also had a large storage unit PACKED with the other half of our belongings. We moved from a 2 story large home and we packed our apartment and storage unit with all the furniture and contents of our previous home. As you can imagine, it was a lot to be moved. If I could give these guys 10 stars I would! They showed up on time, bright & early as they said they would. They were fast, efficient and respectful. My son has used them in South Florida and in Tampa and has also been extremely happy with their services. I highly recommend if you are moving to give them a call. You will be happy you chose them. They charge by the hour and they don't waste time. All the estimates given were accurate. But most importantly, all of our belongings arrived to our new home perfectly and not one thing was damaged!
Communication: 4/5
Professionalism: 5/5
Quality of service: 5/5
#5102 Stef Z.
21 February 2016
Stef Z. to Two Men and a Truck Tampa
Great company! They were very timely and efficient. A bit expensive but absolutely worth the money. The movers were careful with all of our items and kept us informed on time. Very pleased with the movers!
Communication: 4/5
Professionalism: 4/5
Quality of service: 4/5
11431 N US Highway 301 Thonotosassa FL Tampa, Florida 33592
Friday: 8:00 am - 5:00 pm Hours Close now
Monday 8:00 am 5:00 pm
Tuesday 8:00 am 5:00 pm
Wednesday 8:00 am 5:00 pm
Thursday 8:00 am 5:00 pm
Friday 8:00 am 5:00 pm
Saturday 7:00 am 11:00 pm
Sunday Closed
Membership(s) & License info.
  • Member of AMSA:No
  • License of BBB:No
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