I would have rated my experience higher if it wasn't for one huge thing. The guys forgot to pack a large area rug left in my bedroom. I notice the rug was left 15 mins from when the two men left ( Rod and Seth). I called to inform them of what had happened. The young man's response was " Do you been me to come back, or something?" Of course, I needed him to come back and move the rug from the home to the storage where everything else was. Why wouldn't I? I did pay for a service and the area rug can't fit in my car! He finally agreed to turn around and come take care of the issues. However, shortly after we hung up he called back to inform me that he would be running behind and would like to come around 3pm to get the items he forgotten. After being highly annoyed I did agree. Well, it's 7pm and I haven't heard one word from him. I also called the office to ask if there is a way to get a percentage back for their mistake since clearly I'm the customer. The women told me that I would have to wait for them to come back and it's nothing she can do about it. Did I mention that I gave each guy a $20 extra tip before noticing this mistake? I would never use them again.

I deeply regret using this service. At the end of a very expensive day, I have a formerly spotless new mattress with dirt all over it, a damaged front door, broken furniture, and my refrigerator is still at the old house despite my specifically addressing it needing to be moved and paying a higher hourly rate for a third mover because of the type of refrigerator it is. After an initial phone call to the manager/owner where he seemed to indicate he would help, he never followed up in any way despite multiple followup calls. On top of everything, I got into an accident rushing between houses when I went to get pieces and equipment they had left at the old house and needed for installation of appliances at the new one. There are appliances still not installed, and they wouldn't put together my child's "crib" despite the box being clearly labeled as an "adult full" bed. Movers went missing for long periods of time and I found a piece of something broken in my floor which I still haven't figured out what it goes to yet. Spoke with the manager again the following day and tried to arrange a plan to finish out the move and he had an employee message me about additional expense for the same. I won't be giving these people one more dollar and you shouldn't either. Highly unprofessional, and expensive to boot. I'm having to pay a second person to do what they should have done to begin with.

The worse! Confirmed my time slot for 8 am to 11 am. When I didn't hear from anybody by 9 I called and they said they had me down from 11am to 5pm!! I told them that would not work and they finally showed at 10:17 after "working it out". DO NOT FALL FOR THEIR GROUPON ADD!!! I knew I would get some type of bs by doing a coupon but child! For $80 for two hours of "moving services" They charged me for 30 minutes drive time to me 38 minutes of loading 13 minutes of driving to the new location (but they round to the quarter) 28 minutes of unloading and 30 minutes of driving back to their warehouse (they rounded it up to 2 & 1/2 hours) I came out another $123 for half an hour extra (of time not used moving) and the mileage I suppose. I've spent more for less so I didn't mind paying extra (for actual moving services) since I expected to get the house done but they didn't even try to fill the truck on the first trip but offering to take another trip for the rest...for more money. I paid them more for driving than I did for actual moving!!! It's a scam!!!! I still have half of a ONE BEDROOM APT left to move!

I've used American Eagle moving twice because of their groupon deal and both times have been a good experience. Both were fairly difficult moves with a lot of stairs but the movers were able to get all the furniture out without any difficulty. I've also never had any furniture damaged or broken during the move. I've also never had any customer service issues, everyone I've worked with have been polite and they are quick to respond to questions via email or phone. I will agree that the movers are a little slower then expected, it took around 4-5 hours to move a 1 bedroom condo but as I mentioned we did have a lot of stairs and I'm not sure me and 1 other person could have done it any faster.

Used this company through a Groupon to move. They had young men that weren't really knowledgeable of how to move strategically. They basically just attempt to get things from point a to b, even if it means damaging the items moved. They do have a program for damaged items, but you have to submit within a small time frame after completion of move. The company or person used to make the repair has a long schedule of work therefore you have to work with his schedule to arrange the repair.