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Someone else has reached out to me from American Van Lines and has made it clear that the situation is being looked in to. This person was very empathetic, and I finally felt heard. I really appreciate the conversation we had, as well as the resolution that we came to. They are doing everything they can to find my father's table, and has severed ties with the company they had been using that lost the table. I appreciate them looking into this matter so thoroughly.
My stuff got moved cross-country, so ultimately they did the job I needed to have done. However, it was a frustrating process where they subcontracted me out to another company with even worse reviews, who showed up hours late for pickup and delivery (e.g. showing up at 8pm instead of 2pm). My 2 bookshelves are broken (entire shelves broken off) and my furniture is scratched. My designated point person with American Van Lines changed 3 times (what's the point of having one, then??) and they never returned my calls or followed up when they said they would. I would not use this company again.
They moved us from Boston to Florida two weeks ago. Everything went very smoothly. They arrived on time, spent five hours loading our stuff and delivered it at the new place a week later. There was no damage to the furniture and the crew worked super hard (thank you Paul and William!). Their quality control person was providing communication along the way. We were very pleasantly surprised as moving rarely goes smoothly.
American Van Lines was professional from start to finish. I recieved a quote over the phone and the movers showed up on time. There were no extra charges and no suprises. In my opinion it is hard to find a honest moving company and they were great!
Joe & his crew did a great job with my move & they also made it less stressful by having a great sense of humor. I highly recommend them.
American Van Lines4.3
|Monday||9:00 am||7:00 pm|
|Tuesday||9:00 am||7:00 pm|
|Wednesday||9:00 am||7:00 pm|
|Thursday||9:00 am||7:00 pm|
|Friday||9:00 am||7:00 pm|
|Saturday||10:00 am||3:00 pm|
- Member of AMSA:No
- License of BBB:No