I used movinglabor.com for a move recently, to pack household items and load them onto a moving truck. They set us up with ritenowmovers, and the experience was regrettable. We contacted ritenowmovers before the job to get an estimation of time (which he quoted us 5-7 hours) and for them to bring all the needed moving boxes and supplies. The day arrives, and it was terrible. A crew of 3 was there for nearly 12 hours, and they packed at best 75% of the house. They ran out of supplies less than half way through the day. We asked them how much more they needed, and went to the store and bought more supplies than they asked for. They ran out of supplies again quickly. We went to the store again, getting more supplies than they requested. This happened an additional 3 times! We complained multiple times to ritenowmovers during the day, and we were assured the pace would pick up and things would be made right. Neither happened. We ending up spending much of the day packing ourselves. At the end of the day, the job was not finished. The moving truck was filled, but the packing was not done. It took 4 people an additional 4 hours the next day to pack. After arriving at the destination and unpacking, our frustration grew. They had packed the kitchen table without removing the legs. They did not support the bottom of the table with anything, and put heavy boxes on top. I have moved 4 times previously, and every time the movers took off the table legs and packed the table properly. Of course we discovered a significant crack on the top of the table. There were a number of other items damaged that were not packed properly. We discovered that about 10 boxes that were packed were half full or less. There were items scattered around the moving truck and not packaged properly. The crew also took an expensive table lamp and wedged it between boxes in the moving truck rather than packing it in a box. Unprofessional. The owner of ritenowmovers gave us a discount the day of, but it nowhere near compensated for the time (despite promising significantly less time), the poor packing job that resulted in damaged items, and the additional hastle of having to finish an uncompleted job ourselves. I wrote a formal email to ritenowmovers with the complaints, and heard nothing for weeks. While waiting, I called movinglabor.com and submitted a formal complaint. The employee I dealt with said the right things at first, but then started to make excuses. I told him about the time, and he told me that the job could easily take 12 hours. He completely missed the point that we were given a 5-7 hour estimate, and it took at least 3 times that long, considering how much time we spent packing that day and the next. He told me that is not always necessary to take the legs off the table for packing. Every moving professional I have talked to before and since that has told me differently. After not responding to a number of emails and phone calls, he gives me some legalize about how they can't be held responsible for damaged items unless they are reported while the movers were on site. Well, maybe we could have watched the movers more closely if we weren't spending all our time packing and going to the store and getting packing supplies for them. The issue is not resolved with movinglabor.com yet, but I do not feel like my complaint was taken seriously enough, and as far as I am aware of, has amounted to anything. It seems like they were just covering themselves, and not willing to take to take responsibility. As far as my interactions with ritenowmovers, I had sent a well thought out email, complete with photos, that overviewed the issues we had. After a number of weeks, we got a response that had a photo of the table in the moving truck with the heavy boxes on it, saying 'Here was how your table was packed. No damages were caused by my crew.' If he would have read the email and looked at the photos, he would have seen that the crack was on top of the table, and could not been seen from the photo. He did not respond to all the other complaints I had in the email. I replied several times to this email, and still haven't heard a word from him. He told me the day of that he wanted to make it right, but his actions show that this wasn't really meant. Both ritenowmovers and movinglabor.com have been very slow to respond to complaints, and it has been a bad experience overall. I strongly recommend not going through either company, and finding companies that care for your possession and care to make it a good experience for you, or take ownership if things go wrong.

We booked thru Elite & they contracted NES Movers in Auburn MA. We got lucky to get those movers. They are outstanding!

We used Elite to help us pack our condo in Connecticut into our moving POD. They arrived on time, worked hard and they were able to pack every last item from the condo into the POD. We settled temporarily in Charlotte and needed Elite movers help us with our move to Myrtle Beach. Once again they arrived on time to our POD location in Charlotte and unpacked the POD into our Uhaul truck, they then followed us to our apartment in Charlotte to pack remaining items into the truck. Once in Myrtle Beach we hired Elite moving to help us unpack the Uhaul truck into our new house. They were on time and unpacked the truck in record time. Would highly recommend Elite, every State that we used them in resulted in the same high standards.

The lead guy was very professional but the two other guys acted like they never performed a move or packout before. I specifically asked for mature and experienced pros but I did not get them. One of the mover/packers was over an hour late and we later learned that he had placed some of our tools and equipment in the basement window wells. Apparently, he was going to come back later and take these items. Fortunately, we found them before he came back that night. This same guy was late the 2nd day as well.

Why are zero stars not an option? Absolute worst experience ever. Movers (B&L Labor Services) were scheduled to arrive between 1:30 & 3:30. I spoke with the "Project Manager" (Lewis) who told me they would be there around 4:00 since they were running behind. Originally was supposed to be another team but they ran behind too, so Lewis' team was supposed to come out. 4;00 comes and goes, no movers. He texted me shortly after to tell me now he wouldn't be there until 5:20. I called ELM to inquire why they are running so far behind. ELM assured me Lewis' team would be there by 5:20. 5:20 came and went. I texted Lewis at 5:23 with no response. Called him at 5:31, no answer. Called ELM again who weren't any help. Finally got a text at 5:38 that said the movers would be there in 4 minutes. 5:45 two movers finally showed up with no equipment (dollies or tools), as promised by ELM. Also, I had booked and paid for 3 movers, not two. The guys that showed up said Lewis told them there was just one 26' truck and that I was providing the dollies. Never once did I tell anyone I was providing any equipment. I also had told them when I booked there was going to be 1 completely full 26' truck and another half full. An ELM rep (Ben) confirmed that was the case. The guys that showed up were father and son and the son clearly had never helped move before. What should have taken 3 experienced movers (which I was promised by ELM) at most 4 hours took 6.5 hours. This was in large part because they insisted on putting everything in the garage and then only moving it when I told them to. The movers also took breaks, literally every 15 minutes. I watched them get up from break, bring one, maybe two, boxes to the garage, carry my solid oak cedar chest to the front steps and leave it there on the wet ground and they went and sat down in the back of the moving truck. They also brought a couch, that really isn't that heavy, left it in my foyer and went on another break. My wife and I ended up moving it to the Living Room. The movers moved all of the boxes in to the house instead of unloading the furniture first. What this caused was an absolute mess in the house as there was no room to easily bring in the furniture. The guys didn't help put anything together, again as promised by ELM, and we were left with cluttered rooms and my entire family was stuck sleeping on the floor. I was also left with numerous hand prints on my walls, as well as gashes in the walls, and the movers took the protective plastic off of my mattress and got their sweat all over it as they moved it. The moving company did take some off the bill, but nowhere near enough to fix the damage to the walls, compensate for the fact that myself and my wife had to help the movers, or for the aggravation. When I called ELM to complain, there response was something to the effect of, "you hired the movers to do a job, they did it, so you need to pay them." Wrong, ELM hired them, not me. My agreement was with ELM. Clearly they do not care about their customers. I paid my bill and will move on, lesson learned. I will make sure everyone I know knows to never use either of these companies. I would easily pay triple the original price I was quoted simply to avoid dealing with them.