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My move was from Florida to California. Initially these guys seemed great, but there were some things that came up that left me feeling 'eh' about the whole experience. These guys use their fine print and vaguely worded contracts to their full advantage and have no bones about it and no real care how you feel about it. Once you've signed the contract you are at their mercy and they act like it. We had to redo our lease for our new place to accommodate the moving trucks arrival because they wouldn't honor what one of their employees previously stated. Instead, they leveraged a question I posed in email to their advantage. The best part of my experience was with the movers themselves. They were on time, quick, and polite. I will say this: they were less expensive then most of the places I looked at and they did get the job done within a reasonable amount of time. If you choose to go with them just understand that they record and listen to every phone call you have with them and they will use everything you say, every email you send, and every word of their contract to their advantage.
THIS IS BY FAR THE WORST EXPERIENCE I HAVE EVER ENDURED WITH A MOVING COMPANY. I have moved many times including from state to state. I have never received my goods with so much extensive damage. I had tables, (yes more than one) with the legs snapped completely off. I had a gorgeous and valuable rock crystal lamp that I wanted to have professionally packed. (I thought they were professionals), should have packed it myself. These movers used a single layer of bubble wrap and then put it in a box upside down with the arrow pointing the wrong way. The lamp didn't stand a chance. When I opened it the pieces fell all over the floor. They packed furniture with a single layer of blanket wrap if that. Some of my furniture had no wrap. There were no corner protectors used or any extra padding of any kind on the most fragile pieces. They lost or forgot to load a large dresser of mine. They are claiming they found it in the warehouse but I have no evidence of that as of yet. Many pieces of my furniture arrived with damage, some major, some minor. Lots of boxes were crushed. It looks as if the movers took zero care with loading, unloading and packing my items. It was really devastating to say the least. These pieces were all heirlooms from my deceased parents. Then on top of it of course they demand full payment in cash before unloading a single item. Now I see why.
I will not use them . I am not sure why a * established* company does not the provide movers with credit card machines to process the payment safely . I didn't like the movers had an annoyed attitude toward the moving . Also my move was 1 mile away and the movers disappeared for an hour and 20 minutes while I was getting lunch for them. When I called he said he was still making sure the things fit in the truck . After that , the movers stopped downloading the things because I had to do pay first ( even though I was still on the clock ) , after paying 20 min while they were doing nothing , the credit card process ( phone , email , call back etc) they started to work again. I think this company doesn't not have employees ; instead this is a company that contracts people to do the job. I didn't feel ease with this company and the moving process was more like threatening and nervousness.
I have never experienced such good and personal-iced service. Along the years I have moved several times and no moving company matches their service. I highly recommend Forward Van Lines, their staff helpfulness and my thanks go to Guy, Gina and Solomon.
The ultimate professionals!!! Arrived right on time packed everything so immaculately and delivered earlier than expected. I highly recommend this company more than words can express. Thank you guys!!!
Forward Van Lines4.1
|Monday||9:00 am||6:00 pm|
|Tuesday||9:00 am||6:00 pm|
|Wednesday||9:00 am||6:00 pm|
|Thursday||9:00 am||6:00 pm|
|Friday||9:00 am||6:00 pm|
|Saturday||10:00 am||4:00 pm|
- - Local moving
- - Long distance moving
- - Furniture Assembly
- - Large and Heavy Item Moving
- - Piano Moving
- Member of AMSA:No
- License of BBB:No