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Because this company had great reviews, we hired them for a recent move from Hudson to Land O' Lakes, FL. Tom is a smooth talker and makes promises which are not kept. He promised 5 wardrobes and 2 very dirty ones were on the truck. The 2 man crew that showed up hardly fit the description that Tom had provided. Tom had estimated that 5 hours to pack us up and 3 hours to unload and one truck would be very adequate. Because of the very evident inexperience of the crew, they were still packing up when evening set in and unpacking in the dark. They also could not fit everything in the truck so had to come back the next day which cost us another $300. The damage to our furniture makes me sad and would not have happened with an experienced and careful crew. We just learned that Tom is refusing to pay for the damages which he will tell you he is covered for, blah, blah, blah. Don't believe his BS. His crew damaged walls and the woodwork very badly when moving a desk which they dropped down the stairs. Tom claims no fault! It will cost us $1,000 to repair this damage to our property. If you want heartache and angst, hire this smooth talker but be prepared to kiss his promises good bye.
I cannot say enough about Tom and The Smoother Mover crew. I have dealt with many moving companies in the past and have had my share of disasters and nightmare experiences. I had spent several days researching and speaking to most moving companies in the Tampa area, and after speaking with Tom from The Smoother Mover, I had made my decision on the spot. Tom was quick to get back to me when I inquired about a quote. Comparing the list of quotes I had gathered from all the companies I had spoken with, his price was extremely reasonable. Excellent communication, they arrived on time and ready to move. They were efficient, courteous, professional, and most importantly they genuinely listened to several requests that I had regarding certain items. I am very happy that I went with my gut instinct and thankful for the positive experience. This is why I love using family owned companies - they truly care. I highly recommend The Smoother Mover for your next move! I will most certainly use them again.
Very polite guys that seem to really know what they're doing. They showed up a little early, which was perfect for me. No lollygagging around, just straight to work, and they managed to finish within the minimum 3 hours. They were friendly and treated my belongings with decent respect. I will say that my bed frame got scratched up, but it's the black Ikea "wood" which honestly scratches very easily. I will definitely use them again next time I move, and I already recommended them to my old neighbors for when they move! I'm very pleased with how the whole experience turned out. No hidden fees, the price they quoted - $95 per hour with two guys and the truck included, 3 hour min, + $95 flat rate for fuel - is what I paid. Thanks guys!
I wish I could give zero stars let me start by saying it took them 9 hours to move right down the road. We have used them before but last time they only took 4 hours (we had more stuff last time ) the one guy talked nonstop to the other guy so much , he would randomly stop moving a object down the stairs And just start telling a story....also they where not safe with our stuff they broke our desk leg, dropped one off our end tables ,messed up all the walls at both places. The one guy around 5 foot and the other 6 foot said they have never worked together before and they looked and saw all the walls where they banged and just ignored it like it was nothing we left the first house (8ish hours in) and came down the road we where so mad we made them basically put stuff anywhere
Worst expierience of moving I have ever had I should of just rented a truck and did it my self since that's what happened. We call and ask for one of there smaller trucks they give us the big truck where it can't fit in the loading area. Second they said that they would bring pads for the furniture and would be able to take apart the bed frame if needed well they didn't bring pads and they didn't have any tools. Well the move lasted almost till 1 in the morning which is complete bs because all we were moving was a tv stand , clothes the bed room set and the tv. When I thought none of this could get any worse they broke my bed. The 17 year old kid which was the nephew of the mover which I later found out dropped one of our drawers on the ground from our bed the mover broke the bottom piece of the bed and this is ikea bed which we bought for 469 brand new less then 3 months old and it's all scuffed up the drawer is broken and the bottom piece is messed up they only reimbursed us 69 for it which was complete bs do not use this company yea they are kinda cheap it's because they are so shitty and that tom guy is a complete liar
Monday | 6:00 am | 8:00 pm |
Tuesday | 6:00 am | 8:00 pm |
Wednesday | 6:00 am | 8:00 pm |
Thursday | 6:00 am | 8:00 pm |
Friday | 6:00 am | 8:00 pm |
Saturday | 6:00 am | 8:00 pm |
Sunday | 6:00 am | 8:00 pm |
- Member of AMSA:No
- License of BBB:No