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It was a traumatic moving experience. My agreement was for a 26 foot truck. They showed up with an old pickup truck and trailer, then they couldn't fit all my items and ended up piling them in the back of the pickup like Sanford and son. I'm not even sure how they were able to safely drive on the highway. A three hour travel time ended up being 5 hours. When they finally arrived, they held my items hostage at the destination unless I paid in full upfront. Once paid they became irate and started unloading my items randomly throughout the property, forcing me to chase them so I could put my belongings away correctly. I felt unsafe, vulnerable and had to make a scene in my new neighborhood. Very embarrassing. I'm lucky I even have my belongings back and just relieved it's all over now.
I have moved plenty of times in my life and I have hired movers many times, I have never had such a huge difference in the estimate and the final bill. The estimate was for $400+ and my total bill was $760.50. Now I understand that the first is just an estimate, however, the estimate should have also included that I said we were moving upstairs and that I had a 4 foot china hutch that had glass. Both of these items were told to Justin who gave me my estimate, in fact, Justin asked more details, like the glass and stairs. My move took about 3.5 hours, that is it! AND that includes the time they traveled, so really the move only took 3 hours. Below is a copy of my invoice and what they charged. By the way, it took 4 emails and a phone call to actually get a detailed invoice. When I talked to the owner, he stated, I should have asked the movers how much the upcharge would be for the china cabinet packing and the stairs. Well, by the time they were there, I had to move, so I was basically at their mercy and just wanted my stuff moved. I NEVER thought putting cardboard, and shrink wrap on a 4 ft. hutch and 19 stairs were going to cost $200 additional. I am upset because the lack of professional communication, and that they should have put stairs and china hutch in the invoice, which i thought they had, since I was asked specifically on these items. As a Realtor, I can assure you I will never recommend this company. Which is sad, two out of the three guys worked so very hard. The foreman just told me how dehydrated he was because he was out drinking the night before, and didn't do much of anything. We had such a small amount of items to move, I can't imagine if I would ask them to move everything in the house, like most have to. Charges Total Labor Time: 2 movers 3.50 hrs $109.00 per hrs $381.50 Travel Time: 2 movers 1.00 hrs $109.00 per hrs $109.00 Intrastate Fuel & Mileage: $69.99 Additional Services: Estimate other charges $0.01 Additional Services: Packing stairs $200.00 Total Job $760.50 Total Customer Payments (Move) $760.50 Total Job Balance Due
Never got my money back...don't expect to get it back...it's almost the end of April 2019. They must write their own good reviews.
Very professional and proficient transportation company. I worked in transportation for 20 yrs in the Air Force and worked with many cargo and personal property companies and these guys rival the best of them. Fast, professional, courteous movers. Treated our home like their own. They were very conscious of the stress of moving and took our feelings in consideration when they unloaded our things. They also had the best rates around for our move from Lakeland to Oldsmar. My husband and I are very happy with our move and completely recommend them to anyone moving. Veteran owned and operated. Special acknowledgement to Shawn and Justin for taking such good care of our and my parents moves. We will be referring you to friends and family.
He says he refunded my deposit. NOT TRUE! Thank goodness I put it on a credit card and had to get Wells Fargo involved. It took 2 months of not paying before they finally had to do it. If you want rude, dirty movers with a filthy truck and difficulty getting your money back if the situation arises, then this is the company for you.
Thoughtful Moving
3.4Monday | 8:00 am | 7:00 pm |
Tuesday | 8:00 am | 7:00 pm |
Wednesday | 8:00 am | 7:00 pm |
Thursday | 8:00 am | 7:00 pm |
Friday | 8:00 am | 7:00 pm |
Saturday | 9:00 am | 4:00 pm |
Sunday | 9:00 am | 12:00 pm |
- Member of AMSA:No
- License of BBB:No