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This is a terrible company very rude and they lied to us. Scheduled a Saturday pick up of two items we'd purchased from a local private seller to be delivered to our home. They missed the Saturday delivery apologized and promised they could do a Tuesday delivery between noon and two. They missed the delivery and when we called they were rude said they wouldn't call the truck to see why they never made the delivery and said they don't guarantee delivery times(even after they promised to make the Tuesday delivery) and then told us we could find another mover if we weren't happy. So we did. Please look elsewhere for your moving needs.
When this mover couldn't accommodate the first date and time agreed upon, we scheduled another date and time a few days later and they were appreciative of our flexibility. I was "guaranteed" over the phone it would get done in a 12-2 timeframe. When I called around 12:30 the day of, David answered and told me nothing is guaranteed and he couldn't say if the movers would get to it during that time frame, that he couldn't reach them himself to ask, that he could call the dispatcher but that the dispatcher probably wouldn't call to find out since they don't like to bother the movers during a job. Both days when I spoke to him he said they would have no idea when the movers were "cleared" of a job. I asked to speak to the person who guaranteed me the 12-2 time and he said that person was the office manager who wouldn't be in until after 5pm, basically leaving it all up to chance whether it would happen. David even suggested if we wanted the job done to choose another provider. I said that didn't seem like a good business model and he didn't seem to care. I also said I spoke to him the first day it was delayed and he said he didn't work that day. I have a text message with his name, date and time telling me it "wouldn't be long" until the job was done that first day. I am not having an entire house moved but two rather large pieces from a seller who has also been inconvenienced by this unprofessionalism. I've canceled with these movers and found one with better Yelp reviews and will cross my fingers.
I really don't know why this company got so many bad reviews as I had a very positive experience with them. The two movers showed up on time and ready to work. They moved everything a lot quicker than I expected. I paid exactly what they told me the rate was which is very affordable. I would highly recommend them.
To begin we used this company and two guys moved us, the experience was ok so 6 months later we used them again and asked for "Country" since he moved us the first time. This time they sent three guys and it took them longer than the first time to move the exact amount of furniture. At one point one of the workers had the gall to tell me to go to the store to buy him something from the store cause he was thirsty. Throughout the day they would get on their phone, stop and tell jokes and generally waste time. After awhile I got fed up and called the office to complain. The office called me back and basically told me I had to go to the bank, 10 minutes before they closed, and get cash or they would hold my furniture hostage. Needless to say I was pissed, I was able to get the cash and pay them and yes I had an attitude over it all. It got to the point that they tried to physically assault me. He claimed I was threatening him with a drywall knife, BS I was cutting the plastic off the furniture. "Country" ripped off his shirt and started to come at me and my wife, special needs stepson and 8 year old daughter had to scream and stop his assault. After that the three of them put the rest of our furniture in the front yard and left...........so would I use them again or recommend them ever????Do I really need to answer that!!!!!
Please BUYER BEWARE! Do yourself a favor and STAY AWAY from this company. David is incredibly unprofessional and tries to lie to get more money from you. He went as far as trying to hold furniture hostage and lie about what time his questionable movers started- when there was text proof. His workers don't have a clue what they're doing nor do they understand what it means to be on time, professional or work within a time frame. Please please do yourself a favor and STAY AWAY. Spend the extra $ and go elsewhere.
Your Best Move
3- Member of AMSA:No
- License of BBB:No