Absolutely the worst customer service experience I've ever had. We're suppose to show up between 1 and 4 and showed up at 7:55. Now charging me another $150 because they need more time. Their practices are fraudulent and unfortunately impact those that work for them (who are wonderful). Didn't offer me ANYTHING for waiting for them for 3 hours later than we were expecting. I would never hire these people. BUYER BEWARE.

DO NOT USE THIS MOVING COMPANY. I initially was very excited to work with this company after I found a great deal for them on Groupon. My first red flag was the fact that I called in and half of my information for the reservation was taken incorrectly. It wasn't until I spoke to the manager Sharon that we discovered my address & phone number were listed incorrectly yet my card number was taken just fine. The day of the service they called and said they would be at my apartment an hour before my scheduled time. My "30 minute" drive time had already begun and I was trying to get last minute things together. The service was fast but they damaged my TV during the process and charged me extra $75.00 for going over the 1 hr 30 minutes (when it's advertised as a two hour moving service) by 4-5 minutes. I know that I was responsible for keeping the time but we were all by the moving truck without our phones. It also took them over 10 minutes to actually park the truck since the driver was determined to fit in a parking space he just couldn't get into. Not to mention they showed up early so I wasn't as prepared as I could have been if they came at the time they said they would. My main issue is how I've been handled after my service. I bit the bullet for the cost as I booked not only my moving service but one for my mother as well (which was twice the price). I've called and left messages multiple times with no response. Sent in an inquiry for a damage claim and have not gotten one call back. I even resorted to asking my father to reach out to see if it was just me and he has yet to get a response as well. It's been over a month! I'm not sure what happened to the TV during the transition from my old apartment to the new one but the movers were the only people to touch and put my tv back together. I'm going to assume it wasn't secured correctly in the truck. I realized it was broken the next day when I had my cable/internet installed and I turned it on to test the streaming service. I really tried to wait to let this company redeem themselves but as it's approaching a month and a half I felt like it was only right to warn others if they're seriously looking into using their services. I should've read all the reviews as this is looking like a common theme amongst them but I was looking to save money. In the end I actually didn't save anything and I'm out $200 to replace a TV I didn't even break.

BUYER BEWARE: MISLEADING/ DECEIVING They automatically add 30 mins of so called "drive time" to your move NO MATER WHAT. If they tell you you they are giving you 4 hours of move time it's really 3 hours and 30 mins. If you use 4 hours (which is what is in writing) they will AUTOMATICALLY charge you an $75 EXTRA for so called "drive time."

Don't do it. Management is rude and terrible . To start we had a move time that we paid for from 8am-11am . Which I booked purposely because we live in a highly busy area around noon. They called the day before and told us we had to change our time to 1-3 pm take it or leave it . Being the only day I took off to move I had to take it . Tons of traffic and they didn't want to give any bonus time even though I explained I would have never booked with them if it wasn't in the morning . They trick you with the 2 hr move. They only give you 1.5 hours . We were done 25 mins early to only find out they were trying to charge us another 50$ because the first 30 mins go to travel time . During the move we had 2 guys which were on there phones a lot . We found out that during the move one of the movers got a call that a family member had passed which is completely understandable . They couldn't give us a pass for 5 mins which was probably less than the time he spent on the phone . Just all over not a good company when they can't be understanding to circumstances . Not a guest service company .

Worst moving service in Orlando! They damaged a lamp and put a hole in my wall of the old house I was renting. They took 7 and a half hours to move a small house 6 miles down the street. I moved 7 months ago and still haven't been paid for my damages. Everytime I call it is a different excuse as to why they can't write the check just yet. I've heard; on the owners desk, waiting for approval, we are moving locations, we are about to send it. 0/5 stars!